Excellent communication. Driver knocked on my door on delivery rather than just leaving it. My only negative would have to be the cost of delivery and waiting for over a week to receive my parcel.
Company replied
Location
Switch locationUnit 2, Madford Retail Park, 1 Mansfield Road, Arnold, NG5 6AJ Nottingham, Nottinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On entering the store in Daybrook Nottingham, on Saturday 24th August, was trying to work out where to locate what I had come for. Immediately John approached me, knew exactly what I needed and took m... See more
Went to the Arnold branch today to change some wallpaper - typical of me I’d got the wrong receipt from a different branch! Working to deadline as decorator at home waiting to paste it up!! Daniel was... See more
Kirsty from the Doncaster branch of The Range was filling in at the Nottingham branch whilst we were shopping for our new kitchen, we were so impressed with her customer service and advice that we... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Nottingham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 2, Madford Retail Park, 1 Mansfield Road, Arnold, NG5 6AJ, Nottingham, Nottinghamshire, United Kingdom
- 0345 640 7088
4.8
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately the pot had a chip wish I…
Unfortunately the pot had a chip wish I had seen it before.
August 23, 2024
Unprompted review
Reply from Homebase - Nottingham
Hi Praveer,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Ordered items on click and collect,got…
Ordered items on click and collect,got a phone call from daybrook homebase from a nice lady saying there was a glitch and they had no more wd40 contact cleaner she said it would be in next day, next day got a text 'your order is ready' walked to homebase to find no wd40 they only had lint cloths. Asked a male assistant when will it be in, reply was we haven't got any. To this I said I want my money back after a confrontation with him I waked out..I will never will go into homebase again.. still waiting for my refund
August 20, 2024
Unprompted review
Reply from Homebase - Nottingham
Hello David,
Thank you for your review, we are sorry that we did not have the stock you were looking to purchase. Unfortunately there can be variances due to stock not coming in on time as well as theft and damage.
Kind Regards
Team Homebase
Check out lady very efficient
Check out lady very efficient at sorting out problem with one of 5 purchases online going to wrong store for pick up excellent service.
August 19, 2024
Unprompted review
Excellent service both days
Excellent service both days, they didn’t have my pot but a number of pots ready for me to choice from and helped me put everything in the car,
August 18, 2024
Unprompted review
Prakash was very attentive as soon as I…
Prakash was very attentive as soon as I came in to the store he came over to assist me.
August 18, 2024
Unprompted review
prakash and ben very helpful staff and…
prakash and ben very helpful staff and wonderful service with help with refilling and sorting out my gas bottle
August 17, 2024
Unprompted review
Helpful team
Andy and Natalie both have helped in sorting out the kitchen.
Prakash is polite and generally comes to help with the heavy stuff.
August 16, 2024
Unprompted review
Prakash and Tom great service both are…
Prakash and Tom great service both are professional and looked like managers great service
August 16, 2024
Unprompted review
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable about questions I had asked for items I was buying and were happy to take and put items in my car for me
August 13, 2024
Unprompted review
Order online
Went in to store to collect a storage unit, couldn't find it in store. Went to the order desk, colleague was a young lady who explained it was kept outside storage area. Asked about the online discount, she explained that it would be online only. So I ordered it online, but she arranged to have it there before the order came through. Really helpful, I just did get her name
August 14, 2024
Unprompted review
Great help with everything I needed…
Great help with everything I needed ,kash was really helpful with everything I needed .
August 13, 2024
Unprompted review
Easy to order items online
Easy to order items online. Great value price. Very easy to park at the store and then collect. Items had been picked. Order ID was checked. Quick transaction.
August 7, 2024
Unprompted review
Great Service
The young men behind the desk were extremely helpful when I had a problem with something I was buying. They were polite and attentive.
August 11, 2024
Unprompted review
Prakash excellent service on paint…
Prakash excellent service on paint department
August 11, 2024
Unprompted review
Prakash great help
August 10, 2024
Unprompted review
Prakash was very helpful
Prakash was very helpful. Fantastic service.
August 10, 2024
Unprompted review
Great help from Prakash
Great help from Prakash, dealt with our order efficiently
August 10, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.