I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... See more
Company replied
Location
Switch locationUnit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
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See what reviewers are saying
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... See more
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... See more
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Oldbury
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, United Kingdom
- 0345 640 7085
4.7
Excellent
219 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very polite member of staff excellent…
Very polite member of staff excellent customer service
August 29, 2024
Unprompted review
We find the staff very helpful and…
We find the staff very helpful and friendly.
Also Homebase have some great deals …
August 26, 2024
Unprompted review
Absolute service with a smile 😃
Absolute service with a smile 😃
Kerry was amazing and made our experience a great one.
August 27, 2024
Unprompted review
Staff very friendly and helpful
Staff very friendly and helpful. Found what i needed with little bother. I was served by Tanveer and she was very polite and nothing was too much trouble.
August 27, 2024
Unprompted review
Nothing is too much trouble
Asked a gentleman sweeping outside a question he happily went to find the answer, even brought us a trolley to use.
Sam on the till was also very helpful and polite.
August 26, 2024
Unprompted review
Wrong item selected and given to me
August 23, 2024
Unprompted review
Reply from Homebase - Oldbury
Hi Jill,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Kerry in the Oldbury branch was very…
Kerry in the Oldbury branch was very friendly and efficient, worth going back just to chat with her. Excellent service!
August 23, 2024
Unprompted review
Customer Service was excellent even…
Customer Service was excellent even though order was not completely fulfilled. Staff very pleasant and helpful.
August 22, 2024
Unprompted review
Great service very friendly and helpful…
Great service very friendly and helpful staff. Great experience
August 18, 2024
Unprompted review
Good range
Had a good range of items i was loooking for, happy and helpful staff, thanks to tanveer for the speedy service!
August 17, 2024
Unprompted review
Wayne at Homebase
Wayne at Homebase, Oldbury in kitchens/Bathrooms was absolutely brilliant; affable, professional and attentive. Great customer service. Thank you. Wayne.
August 12, 2024
Unprompted review
Served by Kerry Homebase Oldbury
Shopped at homebase Oldbury and was served by Kerry. I made a mistake on a click and collect order and Kerry sorted it out no problem. She went and found me a trolley without me asking as the items were bulky and even loaded it. I thought I'd have hassle explaining my mistake and trying to get what I needed, but she made the experience hassle free. Very friendly and helpful, thank you
August 12, 2024
Unprompted review
Wooden logs for patio fire
I brought a bag of wood logs for my patio fire, it was so easy to look up on Homebase’s site to see what I wanted & check they were in stock, I paid online which is secure on their site as I have done so many times, then they send an Email to confirm the goods & later on send a text so you can go pick it up . It’s so easy & safe, I feel 100/% happy using my card .
August 10, 2024
Unprompted review
Lady at the customer service desk was…
Lady at the customer service desk was extremely rude! She would benefit from customer service training,
August 9, 2024
Unprompted review
Reply from Homebase - Oldbury
Hi Louise,
Thank you for your feedback, we're sorry that you were disappointed by our customer service on this occasion. We have raised your comments to the Store Manager for further review.
Kind Regards
Team Homebase
Kerry needs to be in management.
I went to oldbury homebase today to return a faulty karcher k3 which had decided to stop working after the 4th wash,I spoke to a very hard working lady at customer services who was trying her best to sort out about two or three other customers at the same time,called kerry ,who couldn't help enough with my problem.everything was sorted within minutes of my arrival,god bless kerry because if it wasn't for her the shop would go under to be honest because no one else seemed interested in anyone's complaints,
August 8, 2024
Unprompted review
I was served by Kerry she was very…
I was served by Kerry she was very polite an cheerful an the service was fantastic,if it wasn’t for her I wouldn’t use oldbury homebase
August 7, 2024
Unprompted review
Polite staff
Bought a beautiful rug in the sale, Theresa who served me at the Oldbury store was very pleasant and polite.
August 2, 2024
Unprompted review
Theresa and Kerry Helped me with my…
Theresa and Kerry Helped me with my purchases and they was very helpful and kind. Great staff at the Oldbury branch. Look forward to going there again.
August 1, 2024
Unprompted review
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