I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... See more
Company replied
Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... See more
Company replied
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... See more
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... See more
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... See more
Company replied
Written by the company
Written by the company

Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went to Oldbury branch. Great range of products and at reasonable prices. The lady on the counter Theresa was lovely so helpful gave us boxes for plants/flowers very friendly would highly recommend a visit.
A super employee who helped us get what we needed. Theresa. Quick click and collect too
Brought a lawnmower use it 1st time for a few minutes it cut out was told you used it in sun it got hot I can’t use electric lawn mower in the rain and only used it for a few minutes Homebase are as useless as this lawn mower

Reply from Homebase - Oldbury
I visited on Sunday as i was in need for some compost topper for my new garden. I was having difficulty finding this product and a lovely young gentlemen who i wish i got the name of assisted me and helped me in everyway imaginable.
Came in recently on very short notice for some fence paint. Your staff member ‘’Harry’’ was very useful and recommended what would be best as I didn’t have much knowledge on what was best to buy. Brilliant customer service. Should be grateful to have a staff member like him.
Harry was very polite and helped me find all the paints I needed
Tanveer provided a friendly and efficient service at the checkout.
Karen was extremely good
I came into the store to buy some plant pots but I was one short. Karen was extremely helpful and said she would check the next day and let me know if there was anymore available. Which she did and it was excellent service!
Spoke to a lovely man today over the phone Ant, he was very helpful and very polite, couldn't do enough to help me sorted the problem out quickly and efficiently. An asset to your company. Went to click and collect and was helped by Sam who Ant had told her about what our conversation was, she was also very helpful. Thank you
Theresa was so nice and helpful wonderful thank you so much I'm looking forward to going back for more help thank you so much how you have a joyful week
I wanted two pots that had no price or barcodes. Sam on customer services said no problem, with a smile, at 15.45 on a Sunday and proceeded to find them, her glee matched mine at managing to find the prices especially when they were very much reduced in price.
Chloe was very friendly and smiley and just a breath of fresh air. Very helpful and patient. Everything an employee working with the public should be.
A big thank you to Karen who had to get underneath the bench to reach me 4 pots that I was after as they were propped up against the back wall And Also Tanveer who served me on the tills she was extremely polite and helpful. Amazing Service Thank you!
Theresa was very helpful today. She looked up an old order that I had from Homebase click and collet so I was able to buy the correct finish in sadolin to match our half varnished she’d. Thanks again
Theresa was extremely helpful and friendly. We couldn’t find what we need but was given the advice where to try.
Just popped into my local Homebase in Oldbury. Checked with Theresa if they still had tradespeople's cards on display as I couldn't find any. She explained they no longer displayed these cards
Advising her of my building difficulty she mentionrd a potential solution. I will You Tube and probably be back to buy the items so my long delayed project can be completed. Thank you so much Theresa 😊
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.