Homebase - Oldbury Reviews 

219
TrustScore 4.5 out of 5

4.7

Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB


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See what reviewers are saying

Rated 3 out of 5 stars

I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... See more

Company replied

Rated 5 out of 5 stars

We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... See more

Rated 5 out of 5 stars

My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... See more

Rated 3 out of 5 stars

I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, United Kingdom

  • 0345 640 7085

4.7

Excellent

TrustScore 4.5 out of 5

219 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(219)

752 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great store friendly service

Went to Oldbury branch. Great range of products and at reasonable prices. The lady on the counter Theresa was lovely so helpful gave us boxes for plants/flowers very friendly would highly recommend a visit.

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away if not fit for purpose

Brought a lawnmower use it 1st time for a few minutes it cut out was told you used it in sun it got hot I can’t use electric lawn mower in the rain and only used it for a few minutes Homebase are as useless as this lawn mower

June 18, 2024
Unprompted review
Homebase - Oldbury logo

Reply from Homebase - Oldbury

Hi Nicky,
We are sorry to hear your new lawnmower has stopped working. 
We can see you are already in touch with our escalations team with regards to this.
Many Thanks
Team Homebase

Rated 5 out of 5 stars

amazing staff

I visited on Sunday as i was in need for some compost topper for my new garden. I was having difficulty finding this product and a lovely young gentlemen who i wish i got the name of assisted me and helped me in everyway imaginable.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Came in recently on very short notice…

Came in recently on very short notice for some fence paint. Your staff member ‘’Harry’’ was very useful and recommended what would be best as I didn’t have much knowledge on what was best to buy. Brilliant customer service. Should be grateful to have a staff member like him.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Karen was extremely good

Karen was extremely good

I came into the store to buy some plant pots but I was one short. Karen was extremely helpful and said she would check the next day and let me know if there was anymore available. Which she did and it was excellent service!

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Spoke to a lovely man today over the…

Spoke to a lovely man today over the phone Ant, he was very helpful and very polite, couldn't do enough to help me sorted the problem out quickly and efficiently. An asset to your company. Went to click and collect and was helped by Sam who Ant had told her about what our conversation was, she was also very helpful. Thank you

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly Sam and Megan

I wanted two pots that had no price or barcodes. Sam on customer services said no problem, with a smile, at 15.45 on a Sunday and proceeded to find them, her glee matched mine at managing to find the prices especially when they were very much reduced in price.

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

A big thank you to Karen who had to get…

A big thank you to Karen who had to get underneath the bench to reach me 4 pots that I was after as they were propped up against the back wall And Also Tanveer who served me on the tills she was extremely polite and helpful. Amazing Service Thank you!

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

Theresa was very helpful today

Theresa was very helpful today. She looked up an old order that I had from Homebase click and collet so I was able to buy the correct finish in sadolin to match our half varnished she’d. Thanks again

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service Oldbury conversation with Theresa

Just popped into my local Homebase in Oldbury. Checked with Theresa if they still had tradespeople's cards on display as I couldn't find any. She explained they no longer displayed these cards
Advising her of my building difficulty she mentionrd a potential solution. I will You Tube and probably be back to buy the items so my long delayed project can be completed. Thank you so much Theresa 😊

May 15, 2024
Unprompted review

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