Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... See more
Company replied
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Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... See more
Company replied
Sam in Kitchens at Rayleigh Homebase went above and beyond to help us and nothing was too much trouble. She spent hours planning our kitchen last year which sadly didn't happen, then did it all agai... See more
Ian Samuels was helpful and kind during our first experience of designing and buying bits for our new home. He asked important questions which helped us to understand and plan what we wanted practical... See more
Bought paint samples and two new cushions. Jessica very helpful at the tills and about making sure if we needed to return anything just keep hold of the receipt and there’s no problem at all. Sometime... See more
Written by the company
Written by the company

23-25 Stadium Way, Benfleet, SS7 3NT, Rayleigh, Essex, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Had to exchange an item today
And had the most helpful assistance I could ask for ..I love it when they smile and nothing to much trouble ..
thank you Angela your a star
Angie was great, wonderful smile when you arrived at check out. I hadn’t taken a basket so was carrying a precarious load, immediately she saw me she asked if I would like a trolley and went and got it for me, and her bright friendly manner made such a difference to my shopping experience. A wonderful member of your team
Angie at Homebase Rayleigh was extremely knowledgable and friendly. She helped me decide on the best outdoor gas product for my barbecue after my previous one ran out. Thanks Angie!
Jessica was very helpful at the till and told us of an offer we were not aware of, which saved us money.
Trish and Angie could not have been more helpful and cheerful ❤️
Helped us source somone we wanted that was out of stock and get it delivered
Helpful, friendly and accommodating. Gavin H was a great help and I wouldn't have been able to arrange the purchase without him!
Jessica at the counter was extremely helpful and friendly, also provided valuable advice, thank you Jessica
We went in store to find a new bathroom tap, we saw one we liked but however there wasn’t anyone around to order it with as you are supposed to tell someone who then puts it behind the till for you so we took a note of the product number and went to the customer order desk. There we were served by Angie who was very helpful and friendly, she went out of her way to find it in their warehouse and came back with it for us, very happy with the service we received today.
Was served by a lovely female member of staff who went out of her way to help me, I’m a physically disabled man that uses a mobility scooter, give the lady a pat on the back for being so very kind💯😎👍
Staff know products and advice was good , helpful and polite would recommend this store, I spoke with Mark, and david.
Both great guys.
Very helpful staff and knowledgeable with their products. Kimbo was so nice and knows her stuff on plants.
Our Kitchen Designer, Nechelle Walker, was so helpful, listened to our requirements and went out of her way to find us the kitchen and appliances that we needed.
The design was great and she accommodated each change and new idea with patience and added suggestions to help us get the kitchen that we wanted.
Needed to buy paint for dining room. Pat was very helpful and informative.
Popped in to buy paint and was promptly served by Gavin who mixed me a new can. Very nice chap, knowledgeable and polite. Thank you.
Very impressed with gavin, over all great customer service and very helpful, very knowledgeable on the items we purchased and over all very helpful.
I visited the Homebase Raleigh Weir store yesterday looking for a retro lampshade and found just what I was looking for, plus a few other items. The assistant who served me (Kimbo) was very personable and helpful, especially when she mentioned that the store had matching cushions to the shade. Needless to say another few items were bought, and at sale prices: another bonus! Kimbo fetched a trolley and loaded all my purchases for me! Rarely do you have such great customer service that I felt i had to record a very positive trip to this store.
Ordered at 20.00 the night previous. Woke up to a text saying ready to collect! Simple just how life should be ☺️
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