Homebase - Rayleigh Weir Reviews 

349
TrustScore 4.5 out of 5

4.7

23-25 Stadium Way, Benfleet, SS7 3NT Rayleigh, Essex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... See more

Company replied

Rated 5 out of 5 stars

Sam in Kitchens at Rayleigh Homebase went above and beyond to help us and nothing was too much trouble. She spent hours planning our kitchen last year which sadly didn't happen, then did it all agai... See more

Rated 5 out of 5 stars

Ian Samuels was helpful and kind during our first experience of designing and buying bits for our new home. He asked important questions which helped us to understand and plan what we wanted practical... See more

Rated 5 out of 5 stars

Bought paint samples and two new cushions. Jessica very helpful at the tills and about making sure if we needed to return anything just keep hold of the receipt and there’s no problem at all. Sometime... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Rayleigh Weir

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • 23-25 Stadium Way, Benfleet, SS7 3NT, Rayleigh, Essex, United Kingdom

  • 0345 640 7033

4.7

Excellent

TrustScore 4.5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(349)

766 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond.

I brought in a paint sample from the previous l owners of my property that they had left behind. I wanted to match it. I had forgotten to paint into onto paper.
Pat found some paper, painted a sample and then took it to the ladies hand driers to dry it so they I could get it matched there and then.

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

It was a good experience

It was a good experience the lady on the click and collect desk was very pleasant and efficient. Whilst in store picked up some carpet adhesive and the lady let me pay for it at the collection desk.

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Mark at Homebase Rayleigh Weir was…

Mark at Homebase Rayleigh Weir was incredibly helpful, sourcing garden pots as the in-store pots were chipped. He hunted them down and ensured they were ready and in store for when we needed them. Great service, thanks.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience in store today

Amazing experience in store today. Mark is so helpful and kind. He is very knowledgeable about the products and helped me find exactly what I needed for my project. Such an amazing, positive and friendly manager. Thank you.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service

Just like to say how helpful Gavin was today when mixing paint for us.. He was very pleasant polite.. Homebase your lucky to have Gavin H..

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Ian at the Rayleigh shop

I damaged a kitchen door on my fairly new kitchen. totally my fault as I was clumsy with a very sharp knife. Contacted the store and the wonderful Ian got me a replacement door within days.

amazing customer service considering the kitchen is 6 months old and Homebase have fulfilled their obligations to me but Ian looked up the details, double checked which door was needed and got it ordered

July 4, 2024
Unprompted review
Rated 3 out of 5 stars

Poor response from the sink…

Poor response from the sink manufacturer on our composite sink less than a year old

July 3, 2024
Unprompted review
Homebase - Rayleigh Weir logo

Reply from Homebase - Rayleigh Weir

Hello James,

We're sorry that you were disappointed with the response from the manufacturer. Thank you for taking the time to leave a review.

Kind Regards

Team Homebase

Rated 5 out of 5 stars

Helpful, friendly, and polite staff

Helpful, friendly and professional service on click and collect desk at the Raleigh Weir branch, I was in the store, and out again in less than two minutes, with my purchase.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

David and Mark went above and beyond to…

David and Mark went above and beyond to help me match up the paint I bought there last year. I needed it to patching up so that I do not have to repaint the whole walls again. So I very much appreciate their help today.
I also recall how friendly and helpful the person was who originally sold me the paint. It's always easy to remember really nice people and that is what they are.

June 25, 2024
Unprompted review
Rated 2 out of 5 stars

I ordered two clamps exactly the same…

I ordered two clamps exactly the same one when I got home the handle was completely missing which I realised when I got home to now need to go back to store to exchange I’ve looked at my invoice as ordered online for click and collect and hardly any information regarding returning faulty items as ideally would like to have got replacement sent out save me having to go back to store again

June 16, 2024
Unprompted review
Homebase - Rayleigh Weir logo

Reply from Homebase - Rayleigh Weir

Hello Natalie, 

Thank you for your review, we're sorry that you had these issues, to return we do ask that customers return to the store where they collected the items to exchange/refund them. 

Kind Regards

Team Homebase

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look