Homebase - Ruislip Reviews 

359
TrustScore 4.5 out of 5

4.6

Unit 1, Victoria Retail Park, Crown Rd, off Victoria Rd, HA4 0AJ South Ruislip, Middlesex, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Clearly, the store is dying a slow death, so they have decided to make money by imposing strict penalties on drivers who park slightly out of the bay! So do be mindful of how you park your car in a ve... See more

Rated 5 out of 5 stars

Visited Ruislip branch on 5 September about 6-7 pm. 1. Expert advice and really helpful service from Jo who helped with paint selection and mixing. 2. Confidence-inspiring discussion with... See more

Rated 5 out of 5 stars

We bought a 6 burner BBQ from Homebase South Ruislip today. Just built it and fired up and it seems superb. I've been looking for barbies for a while now and this is really good value for money. A... See more

Rated 5 out of 5 stars

I recently shopped in Homebase in South Ruislip where I was helped by Belinda and Sue D. They were very friendly and helpful when shopping for plants. The information and help they gave was very usefu... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit 1, Victoria Retail Park, Crown Rd, off Victoria Rd, HA4 0AJ, South Ruislip, Middlesex, United Kingdom

  • 0345 640 7093

4.6

Excellent

TrustScore 4.5 out of 5

359 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(359)

644 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t shop at Homebase, they dont care about customers

If I could i would give Homebase no stars. I went to the Ruislip branch, the shop was virtually empty, staff were uninterested in helpimg me find the items I wanted. I ended up buying some garden bulbs but was disgusted to receive a £60 parking fine as I had parked my car on the while line on the parking bay, considering the car park and homebase was virtually empty I found this disgusting as i was not effecting anyone. Homebase is resorting to a private company to give its own customers fines for using their shops, needless to say i will never shop there again. Great way to go out of business Homebase!

September 20, 2024
Unprompted review
Homebase - Ruislip logo

Reply from Homebase - Ruislip

Hi S.P​, 

Thanks for your feedback. We're sorry to hear that you're feeling disappointed. Some of our car parks are managed by a complete third party company and there are parking restrictions and conditions outlined within the car park. Please reach out if you wish to discuss further.

Thanks,

Team Homebase

Rated 5 out of 5 stars

Found everything I wanted

I managed to buy everything I went in store for and found a few discounted bargains. I do enjoy the way the store & garden area are laid out makes your shop easier & efficient.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Firefly solar lights

Jacqueline at Ruislip store was really friendly and helpful. It was nice to have a good old fashioned chat rather than a scan and go experience. Loved the firefly solar lights

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks!

Matt went above and beyond to modify a 3 lever sashlock I bought so it can be used correctly. Hes very knowledgeable. Never had any issues at this branch. Staff are always helpful.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

It was a smooth experience

It was a smooth experience, Belinda was extremely helpful and informative. Her polite expression and product knowledge helped guide our buying decision.

An absolute pleasure to talk to.. we will be returning often.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Visited Ruislip branch on 5 September…

Visited Ruislip branch on 5 September about 6-7 pm.

1. Expert advice and really helpful service from Jo who helped with paint selection and mixing.

2. Confidence-inspiring discussion with Kaysar Syed about a potential new kitchen.

3. Jacqueline on check-out was so friendly - truly delightful !

What a great team you have in store !

September 5, 2024
Unprompted review
Rated 2 out of 5 stars

Online stock levels incorrect

Generally a good click and collect service but although the website showed 3 x 750ml of Dulux Prime/Undercoat were available in store the reality was the store had zero stock. I had to purchase the 2.5 litre size as I had already started the job. The extra primer/undercoat is going to waste.

September 2, 2024
Unprompted review
Homebase - Ruislip logo

Reply from Homebase - Ruislip

Hi Ed,

We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.

Thanks,
Team Homebase

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