All three bags of compost that I ordered were split and held together by thick black tape. I should have returned the order to the store particularly as one bag was significantly lighter but I didn’t... See more
Location
Switch locationSittingbourne Retail Park, Mill Way, ME10 2XD Sittingbourne, Kent, GB
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See what reviewers are saying
The assistant at the collection point was extremely helpful. I needed top soil in addition to the planter that I ordered for collection. The assistan loaded the trolley and took it to my car and off... See more
Company replied
The worst customer service I have ever had. Rude and unprofessional disrespectful and uncaring staff I have ever come across. Paid for item online as stated two in stock traveled for 45mins to colle... See more
Customer service staff Alison and Cheryl . They allowed me to take a put together flat pack stackable shoe shelf that was on display. I am incapable of putting flat packs together so am very gratef... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Sittingbourne
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Sittingbourne Retail Park, Mill Way, ME10 2XD, Sittingbourne, Kent, United Kingdom
- 0345 640 7178
4.3
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
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I went into the Sittingbourne store…
I went into the Sittingbourne store today to get paint and a lovely lady called Gina served me. She is an absolute credit to Homebase, her expertise with paint was second to none. She gave me amazing advice, was patient and answered every query I had. Will be coming back to Gina when I’m decorating my next room. She’s one in a million!
July 3, 2024
Unprompted review
The young man Alex in the sittingbourne…
The young man Alex in the sittingbourne store was such a helpful knowledgeable assistant that went out of his way to help us with our purchases today.
He is an absolute credit to your Company!! You don’t get shop assistants like him anymore.
June 22, 2024
Unprompted review
Product is as described but one part…
Product is as described but one part not available despite letting me order it.
June 19, 2024
Unprompted review
First time using click and collect
First time using click and collect, very easy and done in minutes. Assistant was brilliant, didn't wait long and even took the order out to my vehicle.
June 19, 2024
Unprompted review
Lovely staff
Lovely staff, really friendly and super efficient and very fast
May 15, 2024
Unprompted review
Ann Auldjo and all the team
You
Mon 10/06/2024 08:09
Our new HouseBeautiful kitchen from Homebase is nearing completion. Ann at the Sittingbourne store has been a terrific help from the beginning planning stage and then helpful and efficient throughout, including delivery and after. Friendly and nothing was too much trouble. The quality and after sales service we have received from all at Sittingbourne and the Yorkshire manufacturers was extremely impressive. Well Done!
June 10, 2024
Unprompted review
Great lady assistant in paint department
Went in to buy some paint in various colours to repaint some stone ornaments including a fox & otter. The lady who helped me went out of her way to assist me. Just great service 😀
June 9, 2024
Unprompted review
Good service
Waited about a half. Went to desk all loaded on trolley. Assistant very polite. Recommended
June 9, 2024
Unprompted review
From start to finish ordering and…
From start to finish ordering and delivery was very good.
May 22, 2024
No one at customer services
No one at customer services , had to wait until very nice young man from gardening came to help , he was very efficient
May 28, 2024
Unprompted review
Chris thanks (egg chair cover)
Needed a cover for my egg chair wanted to look and buy one that would fit and also last. Popped to Sittingbourne branch and want to say a big thank you to Chris who was so helpful. I am useless at sizes etc and he was so informative. We also had a chuckle thanks Chris 😃😃 girlie's on till we're lovely.
May 25, 2024
Unprompted review
Easy ordering and pickup process
May 27, 2024
Unprompted review
Hardware store? More like EASYware store
I had a brilliant experience in store today. All the members of staff I dealt with were more than helpful and happy to assist me with each and every query. Shoutout to Richard for making my experience a million times easier!
May 25, 2024
Unprompted review
The staff are most helpful
The young lady at the checkout was most helpful and pointed me in the right direction for the product I went on for.
May 24, 2024
Unprompted review
Homebase in Sittingbourne
Yolanda went out of her way to find the last pot of paint from the warehouse!
Many thanks!
May 21, 2024
Unprompted review
Great customer service
When I arrived the wrong tiles had been pulled however the colleague on click and collect (in Sittingbourne at around 5.15pm on 20 May, I didn't get her name) was great, resolved it quickly and efficiently and with a very friendly service.
May 20, 2024
Unprompted review
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