Homebase - Sleaford Reviews 

228
TrustScore 5 out of 5

4.8

Shorehan Road, Northgate, NG34 7AQ Sleaford, Lincolnshire, GB


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Rated 5 out of 5 stars

I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.

Company replied

Rated 2 out of 5 stars

The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... See more

Company replied

Rated 4 out of 5 stars

Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... See more

Rated 5 out of 5 stars

We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, United Kingdom

  • 0345 640 7627

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(228)

723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and welcoming

Sue B at checkout was so friendly and welcoming. I had a small pack of batteries and she informed me of a current sale that saved me quite a bit of money! Clean, quiet store, although quite a few things were out of stock when I was there, I’m sure if I asked about them I could’ve gotten them ordered in 100%! Highly recommend this store

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Served by Lisa

Served by Lisa. She always has a smile on her face and is always happy to help when you need help!

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Going the extra mile

Despite not having my total order, a phone call was made by a member of staff to offer a substitute. The information was very thorough and a more expensive item was accepted with no extra charge.

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

A good experience

Ss ever, very helpful and welcoming staff. I was directed to the items and then a member of staff had to come and unlock the items so that I could take them. All done with smiles and pleasant conversation. A good experience.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Service by Speedy

We were served by Speedy in the paint mixing department....he was very friendly and helpful.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I was unable to use the click and collect system so contacted the store and spoke with Carol. She was super helpful and put my item aside until I could call in to purchase it. The store team were all happy and offered to help load it into my car. Very professional, polite, efficient service.

September 15, 2024
Unprompted review

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