I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
Company replied
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I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
Company replied
The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... See more
Company replied
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... See more
We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... See more
Written by the company
Written by the company

Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Servers were pleasant and efficient. Would recommend homebase in Sleaford.
The staff at Sleaford are always so helpful. Today I was served by Lisa, smiling, full of advice, helpful. What more could you want.thano you
Very helpful advice from Carol in regards to a paint query I had today, nothing was too much trouble and I left with the items I needed.
Served by Sandra… superb service and a very friendly demeanour
Sue B at checkout was so friendly and welcoming. I had a small pack of batteries and she informed me of a current sale that saved me quite a bit of money! Clean, quiet store, although quite a few things were out of stock when I was there, I’m sure if I asked about them I could’ve gotten them ordered in 100%! Highly recommend this store
Served by Lisa. She always has a smile on her face and is always happy to help when you need help!
Easy to use website for click and collect plus the member of staff in the store on collection day was brilliant..
Despite not having my total order, a phone call was made by a member of staff to offer a substitute. The information was very thorough and a more expensive item was accepted with no extra charge.
Amazing service from Lisa at the sleaford branch, found me just what I needed and pointed out the offers I’d missed
Lisa was lovely and very knowledgeable, asset to your sleaford team!
Ss ever, very helpful and welcoming staff. I was directed to the items and then a member of staff had to come and unlock the items so that I could take them. All done with smiles and pleasant conversation. A good experience.
We were served by Speedy in the paint mixing department....he was very friendly and helpful.
Quick and convenient when buying a new mower. Very happy with the price and staff were very helpful!
I was unable to use the click and collect system so contacted the store and spoke with Carol. She was super helpful and put my item aside until I could call in to purchase it. The store team were all happy and offered to help load it into my car. Very professional, polite, efficient service.
Friendly helpful staff, always something interesting.
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