I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
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See what reviewers are saying
The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... See more
Company replied
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... See more
We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Sleaford
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, United Kingdom
- 0345 640 7627
4.8
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sleaford branch saved the day
There was a slight hiccup with the courier but the store manager In Sleaford (Carol)
Went above and beyond to help me with my order
September 7, 2024
Homebase Sleaford
Homebase Sleaford, the Manager and Bryan were extremely helpful when we recently asked if they had any spare boxes for moving house. On two occasions when we needed some boxes, Homebase at Sleaford have gone over and beyond to help us with the boxes being ready to collect after we had arranged this with them! Good old ‘customer service’ at its best! Thank you to Bryan in particular.
September 9, 2024
Unprompted review
Sandra on the checkout was very…
Sandra on the checkout was very friendly and polite. It is a pleasure to buy products from the Sleaford store.
September 9, 2024
Unprompted review
Click & Collect
No queue at CS
Item ready by door
V helpful assistant helped transport & load into vehicle
Order to collection within 2 hours
Well done
September 9, 2024
Unprompted review
Homebase sleaford
Sandra has often served me at the till and is always nice and happy and helpful when I have a query.
September 6, 2024
Unprompted review
Great customer service
Carol
was very helpful, made me aware that the paint was on 3 for 2 and that I could get another for free. I didn't notice the signs. So was pleased she pointed this out!
Thankyou 🤗
September 5, 2024
Unprompted review
Great service from Carol
Great service from Carol, very polite and friendly
September 5, 2024
Unprompted review
Just a note to say thank you to the…
Just a note to say thank you to the staff at both the Sleaford and Newark stores. I wanted to buy some pvc covered gardening wire and they searched well beyond the call of duty to no avail. I ended up taking advantage of your 20% discount on storage boxes...very expensive garden wire visit, but a pleasure to meet so many friendly and helpful people! Many thanks , Peter
September 4, 2024
Unprompted review
Absolutely fantastic customer service…
Absolutely fantastic customer service from a lady called Lisa. Nothing I asked was too much. Very helpful. Polite. And knowledgeable of what I needed. Homebase Sleaford....I will be back!
September 4, 2024
Unprompted review
Efficient click and collect
Easy ordering, good value and easy pick up using the click and collect which was ready within the hour.
September 2, 2024
Unprompted review
Click and collect error
How difficult is it to fulfil an order of 4 bags of compost?
I ordered 3 of one variety and 1 of another.
On arrival to collect - there are 2 of one and 1 of the other.
Go figure.
August 29, 2024
Unprompted review
Reply from Homebase - Sleaford
Hi Peter,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Very easy to use website to order…
Very easy to use website to order goods. Pleasant staff when I went to collect items.
August 27, 2024
Unprompted review
The box was delivered on time
The box was delivered on time. However for toilet seats in boxes I thought the extra paper they were wrapped in was excessive and unnecessary.
The products themselves at first glance seemed good value for money, just what I requested.
August 24, 2024
Great prices and extensive range
Great prices and extensive range. Our experience was made even better by the smiles and fun personality of Lisa at checkout!
August 25, 2024
Unprompted review
Purchased some storage boxes online
Purchased some storage boxes online. Great prices but only online. Different prices shown in the shop which adds to the confusion.
Lisa on the desk was very helpful and cheerful despite having to work over a bank holiday weekend.
August 25, 2024
Unprompted review
Served today by Lisa
Served today by Lisa, fabulous, friendly service.
August 25, 2024
Unprompted review
Sarah B cut 12 keys for me today
Sarah B cut 12 keys for me today. Sarah was very friendly, professional and a pleasure to be served by.
August 22, 2024
Unprompted review
Great service
Speedy helped me with everything I needed and was so friendly. Great service!
August 5, 2024
Unprompted review
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