I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
Company replied
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I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
Company replied
The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... See more
Company replied
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... See more
We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... See more
Written by the company
Written by the company

Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Needed to return something for exchange. I was served by Lisa who was so helpful, happy and polite. She helped by looking up my receipt from the previous day. Customer service is rarely what it used to be. Thank you Lisa for showing me it is still out there.
Just wanted to say how polite the young lady Evie was at the customer help desk when I visited the store today . She was so helpful and very cheerful . She went out of her way to make sure I didn’t need any help putting my very large parcel in the car as it was heavy .
Each time I've been to the store I've been lucky enough to be served by Sandra. Both times, she's been outstanding - very kind and helpful to a fault. I'll be back.
A service with a smile 😃
An amazing bunch of kind and caring people at Sleaford branch that are very helpful especially Sue who spent time with us ordering our beautiful rattan garden furniture ❤️
Ordering to collection of item was straight forward. Staff in store were extremely polite and processed everything quickly
Speedy was a very helpful person, very kind and patient with me sorting out the colours of paint i wanted mixing and a great personality as well as professional. Nothing too much trouble. I will be happy for Speedy to assist me next week for just one or two more tins as the tins of paint ran out i required.
A great person to have on board at Homebase.
Great experience with Sue B. Told me about some offers and also helped with picking a bulb. Thanks so much!
Order ready to collect,staff helpful and friendly.
Always had a great experience at Homebase in Sleaford. This time we went to have paint mixed and was served by Carol who was really courteous and quick.
Easy to find everything. Friendly and helpful staff
Visited the Sleaford store today, to get some paint. I was served by Speedy, who as always was very friendly, he helped mix up the right paint colours for me and I was on my way. Thank you.
Visited the Sleaford store today. I was unsure exactly which product I needed. Jeff was really helpful, taking time to advise the benefits/limitations of different products. He also advised how to get the best results. Many thanks!
Popped in for some paint and got served my a lovely lady called Lisa, smile to brighten any room.
Fantastic customer service. Special shout out to Dean and Sandra! Having shopped at Stamford Homebase and not being impressed I opted to try Sleaford..what a difference. Highly recommend
This will now be my preferred Homebase for shopping!
Amazing customer service !!! Sarah was lovely. Very informative and quick to help and solve my problem.
The staff couldn’t do enough for me - Dean from sleaford store and a lovely lady whose name I didn’t manage to get, were so helpful! So accommodating and took the goods to my car for me too! Perfect!
Tracey was so polite and very helpful when visiting your store in sleaford.
Staff Member Sarah from the Sleaford Branch is most helpful it’s the second time Sarah has helped us firstly with finding Paint where she went into the stock room which was no trouble to her and secondly she greeted us at the door and explained the store offers and then came to us to help and discuss a new kitchen. Sarah is a great asset to this store. It’s not often I review but I feel she well deserves a mention.
Sarah and Lisa were extremely helpful in helping me decide what two colours to use to decorate, mixed the paint for me quickly and efficiently and service with a smile
Brilliant service and great help sorting out trolley for me.
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