I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
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See what reviewers are saying
The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... See more
Company replied
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... See more
We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Sleaford
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, United Kingdom
- 0345 640 7627
4.8
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Quick service
Quick, friendly and polite service from Tracye. Thank you!
July 12, 2024
Unprompted review
Fabulous customer service
Purchased two lamps that had minor faults when I got home. Spoke to Sarah who was very friendly and helpful, excellent customer service, thanks Sarah you're a star*****
July 10, 2024
Unprompted review
Carol Mick and Lisa and others to many…
Carol Mick and Lisa and others to many to mention are always at the ready to help. I go in a few times a week for various items and they always say hello and ask if I need help. They all need a pay rise for the hard work they do. Staff at Sleaford are a credit to Homebase.
July 10, 2024
Unprompted review
Great service friendly staff
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit and could not be more apologetic.
We also ordered a garden box which was packaged up but when we assembled it we noticed a corner was missing it was bedded in the polystyrene. Not Homebase fault, but my Husband glued it as we thought it will do as Homebase store was about 18miles away and the next may be the same.
July 6, 2024
Unprompted review
Helpful staff
Helpful staff. Sandra on the till at Sleaford was friendly and I got the products I needed at a fair price.
July 9, 2024
Unprompted review
Sleaford homebase purchase of a toilet seat
I went to the Sleaford Lincolnshire homebase to purchase a toilet seat. Stephen and Sarah B went above and beyond to help me. Nothing was too much trouble. They was so friendly and helpful . Didn't rush me. A credit to the company.
July 8, 2024
Unprompted review
Utility room refurbishment
Utility room refurbishment: Chris helped us immensely with suggestions and CAD design features to plan and resolve layout issues to our utility room. The refurbished room now reflects the image of the CAD diagrams.
July 7, 2024
Unprompted review
Great service!
Lisa (in Sleaford) was really helpful and her customer service was great. Would absolutely go back and would hope to be served by her.
July 6, 2024
Unprompted review
I found it really easy to find…
I found it really easy to find everything i needed and got inspiration for future projects as well. Lisa who served us at the till was very nice and smiley.
July 6, 2024
Unprompted review
Awful experience
Awful experience. Ordered online and the colour wasn't anything like it was supposed to be. Had to return to store 1hr away there and back to be told I couldn't swap for a different colour. Had to drop paint and get refund withing 7 days. Also got a deal so lost out on the deal as I only returned three so paid full price for one. Instead of bogof.
June 27, 2024
Reply from Homebase - Sleaford
Hi Sarah,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. Unfortunately, we cannot exchange paints bought online and the outstanding paint you kept is charged at a reduced price instead of full - We will feed this back to the relevant teams. As a gesture for your experience we've refunded your delivery charge. Please allow 2-5 working days for this to arrive back with you.
Thanks,
Team Homebase
Lisa was awesome
July 3, 2024
Unprompted review
Dean was very helpful and friendly
Dean was very helpful and friendly! A wonderful experience.
July 3, 2024
Unprompted review
Co I just went and picked up my order…
Co I just went and picked up my order without waiting very long, just brilliant 👏
June 29, 2024
Unprompted review
Lisa was great and very nice and…
Lisa was great and very nice and cheerful
to me.She gave me a kind smile that brightened up my day. Keep the good work up.
From Evie. P.S.keep it up LISA!
June 30, 2024
Unprompted review
Very good selection in stock and ready…
Very good selection in stock and ready to click and collect from my local store quickly. Nice friendly, helpful staff. Thank you
June 26, 2024
Unprompted review
Both items in stock had security tags…
Both items in stock had security tags opened. We asked till operator to check the contents. Which they made a play of doing, then got home and installation parts were missing.
June 26, 2024
Unprompted review
Reply from Homebase - Sleaford
Hi Rachel,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Chris was most helpful and answered all…
Chris was most helpful and answered all the questions.
June 26, 2024
Unprompted review
I brought a bistro set from your…
I brought a bistro set from your sleaford store but unfortunately not all of the bolts were in the pack to build it with. I went back into the sleaford store and Sarah was most helpful and found me what I needed.
June 24, 2024
Unprompted review
Had too 'replace' a failed product…
Had too 'replace' a failed product under warranty. CAROL the member of staff I delt with put herself out to find replacement as they no longer did that product, rather than just crediting me.
Result - I now have a new window vac
June 26, 2024
Unprompted review
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