I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
Company replied
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I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
Company replied
The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... See more
Company replied
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... See more
We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... See more
Written by the company
Written by the company

Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Stephen on 22 June who saw me pondering lawnmowers. He helped me choose one for my daughter, followed by choosing an outdoor clothes drier. Stephen then assisted me through checkout to the car. Knowledgeable, friendly, helpful and courteous as ever 👍 Thank you!
A mention too for Lisa and Sarah on checkout on 24th June who guessed what I was wanting when I forgot the word and took me straight to it. I guess my hand signals were spot on!
Staff friendly and polite. Emma served me and thanked me for waiting. I had only waited about 5 mins as the customer in front had a problem with not being able to find the bar code.
Kitchen design, excellent help by Chris in coming up with a design which reflected our requirements. He has been extremely helpful in answering questions and working out the best combination of units and appliances. All now in place and it looks great. Quality of units and work surface is good. Would definitely recommend Homebase Sleaford for a kitchen.
Very helpful staff, who are very knowledgeable as to where everything is, it's use and price. Thank you.
Carol mixed some paint in store (sleaford) very helpful and efficient
Lovely lady Sandra on the till.
Homebase is rather expensive compared to other shops in Sleaford. However lovely bedding plants were good value. Store has been looking rather empty over winter with notices about new stock arriving and it looked like it was closing down. Looking a bit better now but prices are unreasonable in some departments.
Whilst visiting the store I was given a warm greeting from a staff member Carol Mills … whilst I had a pretty good idea what I was after Carol gave some some really clear insight and guidance into what I actually needed … brilliant! … I ended up getting what I needed for the job thanks to the professional and attentive attitude of your staff member Carol … thank you … a credit to your business 10/10 highly recommend and will certainly return 👍🏻
Amazing service from Lisa and carol today! Very friendly and helpful I am extremely grateful for all the help as I shop at Homebase regularly. Thank you for all your help
Popped in today and all staff lovely. Served by Lisa. Thank you
Superb customer service in store today, Carol was lovely. She helped me from start to finish and i really appreciated it.
Nice clean store. Well stocked with friendly helpful staff. I would highly recommend this store for a visit. Great offers and had just the thing I needed after talking to one of the knowledgeable staff who directed me to the correct tool I required
The young assistant was very helpful and EFFICIENT
Everything I wanted where it could be found. The lady at the checkout, Marie, was very helpful.
Very helpful staff showing me where I needed to be and very knowledgeable when explaining the options available, helping me make an informed decision and I am extremely happy with the end result
I have been dealing with them quite a lot over the last few months getting a house fiited out with a kitchen and bathrooms. They have always been very helpful, knowledgeable and resolved any issue we had very quickly
great experience always really helpful whenever I go in
strongly recommend
Great service in particular from Carol who helped us to find exactly what we were looking for.
Homebase Sleaford is an excellent store served by Sue and Bryon went in for a tap adaptor but also found a garden trolley it had two prices on it and sold it to me at the cheaper price Bargain,the assistant's in this store are really helpful nothing is to much trouble, the store is clean and kept in good order, shelves are always tidy thankyou for your help.
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