Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no p... See more
Company replied
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See what reviewers are saying
We were very impressed with both of the young men who assisted us on our visit to your shop. The first one was very welcoming and informative and pointed us in the right direction. The second one in t... See more
Company replied
I was looking for a couple of things in the gardening department. The young Lady that I approached was very helpful and while your store didn’t have what I wanted, she made some suggestions that I cou... See more
The people in store were amazing. The click and collect software wasn’t working for them so they had to think on their feet to locate my order and the lady was positive despite working under pressure.... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - St Albans
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Alban Park, Hatfield Rd, Al4 0JJ, St Albans, Hertfordshire, United Kingdom
- 0345 646 3230
4.0
Great
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
I ordered a new lawnmower at 07.10 & collected it at 11.05.
I also got an additional 10% discount for signing up for emails
March 19, 2024
Unprompted review
Staff were so helpful including taking…
Staff were so helpful including taking my goods to the car for me
March 6, 2024
Unprompted review
Very polite and helpful member of staff
February 29, 2024
Unprompted review
I was helped immediately and it was…
I was helped immediately and it was what I ordered. It was ready very quickly.
February 22, 2024
Unprompted review
St Albans store staff friendly and helpful
St Albans store staff are always so friendly and helpful. They seem happy and motivated and it’s always a pleasure to shop there.
February 13, 2024
Unprompted review
Excellent service from collection point…
Excellent service from collection point in store
January 30, 2024
Unprompted review
BRILLIANT PICK-UP!
BRILLIANT!
Friendly lady on desk who was very polite and helpful.
January 3, 2024
Unprompted review
Staff very friendly
Staff very friendly, picked up my online shopping, did extra shopping while at the store.
December 27, 2023
Unprompted review
Reply from Homebase - St Albans
Hi Maddie,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Emma at Homebase on Hatfield road was…
Emma at Homebase on Hatfield road was so helpful and cheerful and located the item I wanted. In fact customer service staff were also fab. It’s great to receive good customer service!
December 20, 2023
Unprompted review
Reply from Homebase - St Albans
Hi Caro,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Very quick response
December 16, 2023
Unprompted review
Reply from Homebase - St Albans
Hi Hayley,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
We were very impressed with both of the…
We were very impressed with both of the young men who assisted us on our visit to your shop. The first one was very welcoming and informative and pointed us in the right direction. The second one in the Christmss Tree area took time to help us choose our tree, and then asked us if we wanted the bottom cutting of it which he then di
November 25, 2023
Reply from Homebase - St Albans
Hi Joe,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Click and collect order
Ordered through click and collect. Order was ready within the hour and east to collect in store. Sales attendant was super efficient and friendly. One easy transaction and totally hassle free.
Will definitely use again.
December 8, 2023
Unprompted review
Reply from Homebase - St Albans
Hi Bridget,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Quick service
Good experience. Lady that served me was polite and I didn’t have to
Wait for too long
December 4, 2023
Reply from Homebase - St Albans
Hi Sika,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Great service definitely 5stars for me
December 6, 2023
Unprompted review
Reply from Homebase - St Albans
Hi Home,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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