I brought something on the 29.11.24 due to the sale went to return a few of the items due to over buy. However the next day I was refused due to administration which I understand how this works. Howe... See more
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See what reviewers are saying
It’s taken me two weeks to finally get my hands on this Craig and Rose, Marble Dust paint. I originally ordered it through B&Q on 1 September. The money was taken from my account on the 4 September an... See more
The young man instigated a pleasant but brief conversation( not enough to delay the queue but enough to build rapprt) I asked whether he sold a product he was knowledgeable enough to know exactly wher... See more
Walked in and needed help with laminate flooring with how much I needed. The gentleman gladly helped me with what I required, came home and ordered online, great delivery service also.Was kept informe... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Streatham Vale
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
100 Woodgate Drive, Streatham Vale, SW16 5YP, London, United Kingdom
- 0345 640 7653
4.1
Great
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Junior!
It’s taken me two weeks to finally get my hands on this Craig and Rose, Marble Dust paint. I originally ordered it through B&Q on 1 September. The money was taken from my account on the 4 September and today, Saturday 14 September, I cancelled my order and came to Homebase. Junior, a lovely Brazilian man was professional, attentive and very, very helpful. This is my first visit to the Streatham Vale store and so he was able to quickly locate the paint I’ve been looking for! Thank you toJunior for his excellent service and resolving my paint saga!!
September 14, 2024
Unprompted review
Very professional
I was served by junior was very professional and helpful very good customers service
September 13, 2024
Unprompted review
Love Homebase in streatham!
Love Homebase in streatham- use it all the time. Recently bought a collection of flowering plants- great selection.
Staff are always friendly & helpful.
Please don't close!!!! 🤞🤞🤞
September 6, 2024
Unprompted review
great service by staff
September 11, 2024
Unprompted review
Excellent service
Items arrived in good time. Well packaged. Good condition. I had to visit the store as one item didn't arrive as I expected and the matter was handled well. By the time I got the call from the store the next day the item was already received. Excellent service
August 31, 2024
In stock
Showed online that there was 3 small black lantern in stock at Homebase in Streatham. Took a train all the way only to find that they didn't have it. A member of staff even took me to where it should be but there was none there or anywhere else. Very disappointing. Had to order online to be be delivered to the Catford branch which arrived the next day.
August 27, 2024
Friendly and professional staff
JUNIOR at Streatham Vale branch was very helpful while I was shopping for laminate flooring. He offered his assistance and loaded and unloaded my troley with 9 packs of laminate flooring,
which I wouldn't be able to do by myself. Friendly and professional- thank you, Junior.
August 29, 2024
Unprompted review
Ordered on Homebase website.
Ordered on Homebase website screws and covers for my new pvc corrugated shed roof.Price was very competitive and no delivery charge.They were delivered on time on the day stated.Excellent.Thank you.
August 22, 2024
Fast and Efficient service
Ordered a BBQ for click and collect.
It was ready for collection about 15 mins later.
They then even brought it out to the car for me.
Great service from start to finish!
August 28, 2024
Unprompted review
Pretends out of stock so don't have to help find product
Asked a member of staff (woman, dark hair in pony tail, Streatham Vale store, at around 1pm, 27th aug) where moth killer is. She didn't even give me eye contact. Just kept stocking shelf, said she hasn't seen it for ages.. They don't have any.
By the lack of customer service I didn't believe and continued walking around the store til I found fully stocked shelf. Moth killer sprays and cassettes and powders, loads!
If I was a Naive person.. I would of wasted a 20 min trip and walked out believing her!
Don't like dealing with people? ... Or doing basic requirement of your job, change roles!
August 27, 2024
Unprompted review
Reply from Homebase - Streatham Vale
Hi Lewenna,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
I PURCHASED BATHROOM TILES ONLINE
I PURCHASED BATHROOM TILES ONLINE, RECEIVED AN EMAIL STATING THAT MY ORDER WOULD BE READY IN AN HOUR. I THEN RECEIVED A TEXT MESSAGE CONFIRMING MY ORDER IS READY. I TRAVEL TO THE STORE HOURS LATER ONLY TO BE TOLD THE ITEMS ARE NOT IN STOCK.
August 23, 2024
Unprompted review
Reply from Homebase - Streatham Vale
Hi Errol,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Click & collect ready same day
Click & collect available same day, all ready, helpful staff, plenty parking. Pity Homebase no longer local to us.
August 19, 2024
Unprompted review
Great service! Above and beyond
The young man instigated a pleasant but brief conversation( not enough to delay the queue but enough to build rapprt) I asked whether he sold a product he was knowledgeable enough to know exactly where it was on the shelf and because he couldn't leave the till, unbeknownst to me he called his colleague on his headset who was waiting for me by the product to help me find the right item. Honestly, felt well looked after by both employees. Fabulous service.
August 16, 2024
Unprompted review
The woman was abrupt
The woman was abrupt. She kept calling me hun after being rude. She is a weirdo. It also didn't help that the security was swearing in front of my 12 year old daughter. The woman behind the counter needs retraining.
August 12, 2024
Unprompted review
Reply from Homebase - Streatham Vale
Hi leezey,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. Please be assured we have shared your feedback with the store management to review further and reach out in contact to you.
Thanks,
Team Homebase
So easy friendly staff…a joy!!!
August 1, 2024
Unprompted review
Excellent service
Placed an order for multiple items and was ready to collect less than 30 min later. Friendly, helpful staff too.
July 27, 2024
Unprompted review
Easy to order and collect
Easy to order and collect, it was waiting for me by the till.
July 26, 2024
Unprompted review
Went really smoothly even though I…
Went really smoothly even though I wasn't the one to pick up. Excellent service. No problems at all.
July 20, 2024
Unprompted review
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