Picked lamp up, wasn’t in a box. Upon closer look when I’ve got home it’s clearly an ex display item as has got a bulb in and it’s damaged on both the base and marks on the shade. Waste of time going... See more
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See what reviewers are saying
I had a pleasant surprise at Upton store when I presented a faulty hedge trimmer. Despite me not having the receipt, store colleague Paul Smith bent over backwards to help me. He checked through the... See more
I visited the Upton, Wirral Homebase store on Saturday 29 6 24 to discuss an issue with a lawnmower. Ian, who works in the Gardening Centre, helped me out in a practical and commonsense way. I am sorr... See more
From start to finish, our design Consultant, Aneta, made the daunting process so much easier. It can be confusing and a bit overwhelming, but with guidance we made it. Help with style, colour, texture... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Upton
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Upton Bypass, Upton, CH49 6QG, Wirral, Merseyside, United Kingdom
- 0345 640 7054
4.4
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Picked lamp up click and collect
Picked lamp up, wasn’t in a box. Upon closer look when I’ve got home it’s clearly an ex display item as has got a bulb in and it’s damaged on both the base and marks on the shade. Waste of time going to collect. I’d ordered this online so wasn’t expecting an ex display item.
November 30, 2024
Unprompted review
Ordered two tiles
Ordered two tiles. Got them home to find they were the wrong tiles. Took back to store and assistant told me they couldn’t find the ones I’d ordered so gave me these instead!
I found them myself on the shelf. Trying to lift both packs, I overbalanced on the floor. Member of staff simply walked past me without saying a word. Possibly the worst service I have ever received in a shop
November 19, 2024
Unprompted review
Goods easy to order and ready to…
Goods easy to order and ready to collect as promised.
November 17, 2024
Unprompted review
Fast delivery,easy website to use and…
Fast delivery,easy website to use and brilliant product…
November 8, 2024
Fantastic cube furniture easy to…
Fantastic cube furniture easy to assemble and prompt delivery
November 10, 2024
No problem yesterday straight in and out
November 5, 2024
Unprompted review
Poor stock check
Called in store and found item was shown out of stock on display. Asked an assistant if they had any in the store room as online it’s 6 were available. He ‘checked’ and said they had none left. I then ordered click & collect from same store and went home. An hour later received a text saying my order was ready for collection. Very irritating!!
November 1, 2024
Unprompted review
Reply from Homebase - Upton
Hi David,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention and have shared your feedback with the store management team.
Thanks,
Team Homebase
Missing item!
I ordered 3 storage boxes and lids got home to only two lids!!
Disabled customer poor service
October 30, 2024
Unprompted review
Reply from Homebase - Upton
Hi Diane,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Carol was amazing
Carol was amazing. Dressed up to help the cancer charity. Well done Upton.
October 20, 2024
Unprompted review
I forgot to take the confirmation email…
I forgot to take the confirmation email to the store but the young lady who servdf me at Upton was most helpful and found my order immediately .. EXCELLENT SERVICE!
October 17, 2024
Unprompted review
Click and Collect works well
Ordering Click and Collect is good as you know that you will get what you want. Your order is generally available quickly though I had to wait a few minutes on this occasion. Someone helps load your order in the car which is helpful. The value of what I wanted - on this occasion was good.
October 6, 2024
Unprompted review
Had issue with priced item..no problem…
Had issue with priced item..no problem lady on till (Debs)got me assistance from Angie we went and checked sorted with a smile ...from both Ladies..very happy Customer.
September 17, 2024
Unprompted review
Thanks Lorraine for you excellent service
Lorraine on customer service till was absolutely wonderful
Really helpful above and beyond. Cheerful and made our visit to your store a really good experience.
Just one down side unfortunately and that was a member of staff on the floor who we had asked for help with a bbq He was ? Having a bad day ? Really blunt and miserable. Made us feel a right pain. I believe he was the duty manager ! Good job his staff don't act the same way.
September 14, 2024
Unprompted review
Reply from Homebase - Upton
Hi Donald,
We’re sorry for any disappointment and would like to see how we can resolve this for you. Please fill in your order details at the following link as the number provided is not showing in our system (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Always good when staff are friendly
Always good when staff are friendly. Great service, easy for me as live close by.
September 10, 2024
Unprompted review
Speedy Click and Collect
The order was ready within 1/2 hour and convenient to pick up
September 8, 2024
Unprompted review
Own branded tool broke in one day?!
Own branded tool broke in one day?!
Bought a Homebase branded lawn edger and it broke the first time using it, customer service were useless and basically I'm out of pocket, not shopping at Homebase again for quality and customer service reasons.
Just to confirm it wasn't me at fault, bought a replacement at a more popular DIY store and that one is way better made and had no issues for roughly the same price too
July 20, 2024
Unprompted review
Reply from Homebase - Upton
Hi there,
Thanks for leaving a review. We're sorry to hear that you've had an issue with our product. We take quality very seriously, and we would like to investigate this further. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref 2062670” in the subject line, and we’ll get back to you as quickly as possible.
Many Thanks
Team Homebase
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