Picked lamp up, wasn’t in a box. Upon closer look when I’ve got home it’s clearly an ex display item as has got a bulb in and it’s damaged on both the base and marks on the shade. Waste of time going... See more
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See what reviewers are saying
I had a pleasant surprise at Upton store when I presented a faulty hedge trimmer. Despite me not having the receipt, store colleague Paul Smith bent over backwards to help me. He checked through the... See more
I visited the Upton, Wirral Homebase store on Saturday 29 6 24 to discuss an issue with a lawnmower. Ian, who works in the Gardening Centre, helped me out in a practical and commonsense way. I am sorr... See more
From start to finish, our design Consultant, Aneta, made the daunting process so much easier. It can be confusing and a bit overwhelming, but with guidance we made it. Help with style, colour, texture... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Upton
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Upton Bypass, Upton, CH49 6QG, Wirral, Merseyside, United Kingdom
- 0345 640 7054
4.4
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please look at your website as you…
Please look at your website as you clearly need to spend time updating it. I ordered hangers advertised as BLACK & WHITE 5 black 5 white and they were all white !!!!! This is the second time this has happened. On first occasion when I complained in store when collecting - I was told website not been updated. I was bitterly disappointed to find that when I looked back on your website and saw them ( thinking back in stock ) to get same as before. Totally misleading and not acceptable very poor customer service
August 6, 2024
Unprompted review
Reply from Homebase - Upton
Hi Amanda
Thanks for taking the time to write a review. Your feedback is really important to us and we really appreciate you bringing this to our attention. We're sorry to hear of your experience with the plastic hanger 10pk, We'll look into this straight away! As a gesture of goodwill and apology we have refunded the hangers back onto your original payment method.
Many Thanks
Team Homebase
Jake at Upton store
I visited the Upton store today and the service provided by Jake was excellent. He went over and above with the help he provided. Carrying boxes to my car, and making sure they fitted. Any business should be glad to have him as an employee. Cheers Jake.
August 2, 2024
Unprompted review
Good service from Christine.
August 1, 2024
Unprompted review
Excellent service as ever
Excellent service as ever. Ordered a garden dining set and within one hour it was available. Quick easy payment and collection and the item was taken to our car and loaded… with a smile! Thank you
July 31, 2024
Unprompted review
Quick delivery….. once sorted!!
I was annoyed that I had to come into store to arrange delivery and couldn’t do it over the phone. Then I was told that I lived too far away, more than 30 miles. It’s not it’s 25 and out of stock in Chester. However, delivery arrived at 9pm last night (Tuesday) so was really quick and delivery guys polite. Unfortunately the box was covered in bird muck, not nice!!
July 29, 2024
Unprompted review
Products in stock
July 31, 2024
Unprompted review
Quick and easy
Ordered on the internet at midnight, available at 10am the next day - brilliant
July 31, 2024
Unprompted review
Very efficient service
Very efficient service. Haven’t opened parcels yet as they are going to Italy with me!
July 24, 2024
Very helpful staff at Upton
Very helpful staff at Upton, Wirral Homebase hunted diligently for a large planter we had ordered online . Thank you for your determination !
July 30, 2024
Unprompted review
Helpful staff
July 28, 2024
Unprompted review
Delivery
The item I purchased was fine, however the delivery wasn’t it was over an hour late I didn’t receive any updates. The whole time it started the driver was 7 stops away. When it was delivered I had to ask the driver to put the package in the hall as he was going to leave it on the pavement and it was raining. I tried to update the their website but it kept freezing.
July 16, 2024
No text to say collection was ready
No text to say collection was ready. Homebase cancelled an item even though it was showing 2 in stock when I ordered. I have to wait 3 days for a refund. Communication was none existing and I had to chase my order
July 13, 2024
Unprompted review
Reply from Homebase - Upton
Hello Lorraine,
Thank you for your feedback, we're sorry that your order was cancelled unfortunately there can be variances between our online stock and our in store stock due to damages/returns. We're sorry that you have been disappointed on this occasion.
Kind Regards
Team Homebase
Staff where very helpful
Staff where very helpful, I can't remember her name but she kindly helped put my bags of stones into my vehicle,
July 7, 2024
Thanks
Bought kitchen and bathroom from Anitta. Professional and always near to help. Glad Ive ordered through you. Thanks a lot. On my next refurbishment 100% will use you again and will recommend to all my friend. My pleasure dealing with you
August 14, 2023
Unprompted review
Why wouldn’t you buy from Homebase
A Simple and easy ordering process. The goods were arranged to be collected at a local store and we collected the next day. This was so convenient. The shop staff were friendly, helpful and courteous why wouldn’t you buy from Homebase
July 6, 2024
Unprompted review
Excellent customer service
Bee, was a star! She definitely went the extra mile. She was professional, helpful, very pleasant and went out of her way to help us. She provided us with excellent customer service. Will definitely be visiting the store again!
July 11, 2024
Unprompted review
Excellent experience
Excellent experience, will recommend them to everyone!
July 9, 2024
Unprompted review
Very pleased with the great service .
July 10, 2024
Unprompted review
Excellent customer service from…Lorraine
I bought some garden furniture from Upton Homebase today and received excellent customer service from Lorraine.
Thank you!
July 9, 2024
Unprompted review
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