My order was easily picked within a few minutes I had to pass out by the tills and the lady didn't realise I'd already paid on line and collected from customer services so a little embarrassing then... See more
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No update of delivery times or date only that it would be delivered by the Monday but didn't specify what day No text no call only knew when the delivery was dropped on my front grass absolutely sh... See more
Company replied
Whenever possible I use click and collect, It’s simple to order online, goods available at the store within minutes/hours to collect.
Went into the Waltham cross branch today to look for a lightbulb. Initially we walked in and walked out because I wasn’t too sure what I needed. Charlie at the checkout said bye to us even though we d... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Waltham Cross
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
High Street, EN8 7BF, Waltham Cross, Hertfordshire, United Kingdom
- 0345 640 7035
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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There was no waiting
There was no waiting. Just went in and within minutes we'd collected our order and left.
We had to be quick because had perishable food in the car on a very hot day.
Michelle made my experience…
Michelle made my experience easier..approached me asking if I needed help outside for garden plants , then helped me with outdoor lights and fans ..very helpful member of staff...thankyou
Shelves i wanted were not in store but…
Shelves i wanted were not in store but a batch had been delivered that morning staff went out of there way to get them for me helped me get them in my car. A wonderful experience kind helpful couldn't do enough. So thank you very much Bea & Mario 1st class service.
Garden Gems
The friendly, helpful and knowledgeable advice on plants from Anne and Michelle was great. I got exactly what I needed for a new plant bed.
Very straightforward ordering and…
Very straightforward ordering and collecting process
I had the pleasure of meeting Michelle…
I had the pleasure of meeting Michelle this morning. She was extremely helpful and so knowledgeable. She was able to answer every question that I had. I will definitely ask for her again when I next visit the Waltham Cross branch
Michelle in the plant section
While searching for plants for our garden we chatted to Michelle who was very knowledgeable about the plants we were looking at and recommended a couple, which we bought. A valuable member of staff for Homebase, as she cost us a small fortune, in the end 😁
Great place to shop with very helpful staff
Today I was a great experience and thanks to the help of Michelle the lady who gave me not only help in choosing the right plants but, also gave me vital plant knowledge on some for next times purchase. Michelle was very polite and nice to talk to, very helpful and made the purchase easy. Many thanks
Great service from Brianne & Michelle…
Great service from Brianne & Michelle helpful and friendly from start to finish they are both an asset to your company.
Extremely helpful
Extremely helpful. Michelle so good and offered fantastic advice
I asked Michelle where I could find an…
I asked Michelle where I could find an item and she stopped what she was doing and took me there. Great customer service
Michelle in the outdoor plant section…
Michelle in the outdoor plant section went above and beyond helping us with our choices. She was knowledgable with her plant advice and even helped us load the car. Exceptional service!
Straight in and out with what I was…
Straight in and out with what I was looking for 👍
Michelle.
Michelle was so knowledgeable and friendly, such a great asset.
Process worked as described
Easy to order, promptly prepared ready for collection and no problems when collecting.
Michelle was amazing help and Is an…
Homebase waltham cross
Michelle was amazing help and Is an asset to your company, in fact all your staff were helpful.
The cuprinol delicate pine though was a total different colour to what was advertised on the label so will bring back the unopened cans and change for a darker colour
Helpful staff
Helpful staff, especially Michelle. Nice to see lots of staff available to help customers.
Easy ordering procedure and pick up
Laura and Clive a tag team duo
Went in for a simple fan (this heat am I right) met Laura who helped me quickly decide on what one to get in my price range,Clive help no insisted he would get it very helpful.
a wonderful experience and helpful crew around Laura rang me up and we had a pleasant chat while we waited lovey trip might by another air conditioning unit if it’s like that again lol.
Lovely staff very attentive and quickly…
Lovely staff very attentive and quickly provided our click and collect item.
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