Homebase - Waltham Cross Reviews 

214
TrustScore 5 out of 5

4.8

High Street, EN8 7BF Waltham Cross, Hertfordshire, GB


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Rated 4 out of 5 stars

My order was easily picked within a few minutes I had to pass out by the tills and the lady didn't realise I'd already paid on line and collected from customer services so a little embarrassing then... See more

Rated 1 out of 5 stars

No update of delivery times or date only that it would be delivered by the Monday but didn't specify what day No text no call only knew when the delivery was dropped on my front grass absolutely sh... See more

Company replied

Rated 5 out of 5 stars

Whenever possible I use click and collect, It’s simple to order online, goods available at the store within minutes/hours to collect.

Rated 5 out of 5 stars

Went into the Waltham cross branch today to look for a lightbulb. Initially we walked in and walked out because I wasn’t too sure what I needed. Charlie at the checkout said bye to us even though we d... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Waltham Cross

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • High Street, EN8 7BF, Waltham Cross, Hertfordshire, United Kingdom

  • 0345 640 7035

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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Asks customers to review

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Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(214)

756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Waltham Cross - Steve

I visited the Waltham Cross branch the other day and Steve was really helpful. I was stuck understanding how to fix the chain back on the Bosch cordless pruner saw. He couldn't have been nicer, another pair of hands was what I needed and not being so worried about turning a part to release the cover. Thank you very much Steve! Appreciate your time and help. Best Anne

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Garden Service

I went onto my local store today, Anne provided with all the assistant I needed in sourcing my plants. Looking forward to planting them out. I purchased forever Evergreen plants for my front border. Thanks Anne

August 20, 2024
Unprompted review
Rated 4 out of 5 stars

Nice little store

Nice newly refurbed store. Bit disappointed that some things I wanted weren’t priced, Curver storage etc.
Outdoor plant section is kept lovely. Really impressed with the look as you approach it.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Homebase in Waltham Cross -lovely staff!

Homebase in Waltham Cross is the best- the staff all of them are great. My favourite honey is Anne- every year for the last 18 she has been sorting out my garden for me. She is good- give her a raise as I always leave spending minimum £250! Often coming back the day after and spending the same again! Last week she done me with her charms out of £500 plus!!!
On my last trip all staff were lovely as usual but poor Steff- I used him like a butler/donkey- strong boy!!! NEVER close this store down. if you do I am going to start a riot. I think others may join. there- i finally filled out the feedback form after years

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

I always get served by neta when I…

I always get served by neta when I visit the store. I find her ever so polite and very helpful. She always makes sure I have everything I need. If only more companies had staff like her.

August 5, 2024
Unprompted review
Rated 3 out of 5 stars

Bought 7 packs of laminate flooring…

Bought 7 packs of laminate flooring 10mm click and collect and was given some 12mm in a box of very similar colour so didn't notice until trying to fit them

July 21, 2024
Unprompted review
Homebase - Waltham Cross logo

Reply from Homebase - Waltham Cross

Hi Elaine,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store and asked them to reach out to yu to get this sorted for you.

Thanks,
Team Homebase

Rated 2 out of 5 stars

Frustrating process…

Text and email confirmation that my click and collect had arrived but told they didn’t have it. Eventually order was found but when I got home and opened it up it was severely damaged and I had to return it to store. Thankfully the returns process was easy.

July 21, 2024
Homebase - Waltham Cross logo

Reply from Homebase - Waltham Cross

Hi customer,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Rated 5 out of 5 stars

Brianne

Popped into the store on the weekend, i was struggling to find what i needed so asked a lovely lady called Brianne! She was excellent! She showed me exactly what i needed and also some alternatives. Her knowledge was amazing! she was super friendly, so approachable and went the extra mile to help me! She an asset to the company!!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I am an aspiring gardener and went to Homebase to buy some plants. Michelle in the garden Center was very helpful in advising me what plants to choose and giving me expert advice on the care. She even helped me load everything in the car. Thank you Michelle for your help!

July 19, 2024
Unprompted review

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