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ITFITZ Reviews 81

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TrustScore 4.5 out of 5

4.6

Hardware Store
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Rated 5 out of 5 stars

I ordered a letter box from here to replace one that had broken. I received fabulous service via email from them regarding which product would fit, delivery times etc. Exceptionally responsive. Would... See more

Rated 5 out of 5 stars

Very expensive hand rail brackets…BUT the quality is stunning. Hard choice at the time of ordering re cost but couldn’t find anything I liked more. Had to wait a while for delivery as they are from th... See more

Rated 5 out of 5 stars

I was helped for three quarters of an hour on the phone by a most helpful and patient young lady, whilst I checked through a number of details to ensure the stainless steel letter box would fit. Fina... See more

Rated 5 out of 5 stars

Great all round experience in choosing door architecture!! Janes gave superb customer service. His knowledge of the products is amazing. A real pleasure to work with him.

Company details

  1. Hardware Store
  2. Home Improvement Store

Written by the company

With over 20 years of architectural ironmongery understanding and experience ITFITZ is well placed to manage all your ironmongery needs from conception through to completion. We offer a complete scheduling consultancy service working collaboratively with architects, designers and clients offering designer products alongside bespoke solutions to coordinate all your ironmongery requirements. Choose from our different sections your contemporary house hardware accessories, and discover design items from leading brands including Formani, Frost, Mardeco and many other great designers. As we are the official online retailers for those brands, we are able to offer the latest quality designed products, with special offers regularly updated on a selection of home accessories.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

81 reviews

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Rated 1 out of 5 stars

Terrible service

Ordered goods on 2nd December paying £6 for Royal Mail delivery. Contacted them on 10th December as the website said my order was still being processed, didn't even have the decency to respond. Contacted them again on 16th December, again no response. Finally despatched my order on 17th December, I had ordered it to go to my workplace so by the time it was delivered on the 19th I had finished for Christmas

December 24, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful Hardware from the UK

Homebits staff were most helpful in processing the order--made more complicated by my adding items to it. It shipped sooner than expected, and arrived in the USA well packaged. The hardware is beautifully designed and finished.

November 5, 2019
Unprompted review
Rated 5 out of 5 stars

Fabulous product knowledge

I ordered a letter box from here to replace one that had broken. I received fabulous service via email from them regarding which product would fit, delivery times etc. Exceptionally responsive. Would highly recommend Homebits. Great selection of modern accessories too!

August 10, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - extremely helpful and responsive, including when I had to return the initial order (having chosen the wrong size - my error). Products themselves also excellent!

June 7, 2019
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful. Thanks for informing that I didn't need to order a replacement as you had spare parts that I could use instead.

April 2, 2019
Unprompted review

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