Homebox StoresReviews 

This company doesn't make clear, products that can't be returned.Even if you can, they will make you sweat for it. Extremely disappointed

There's no negative star? Worst customer care ever. They sell damaged products and refuse to refund, saying they are not in their original packaging. It is called robbery!!!! Shame on you!
I wish I could include a photo of the item that I bought.

The person who delivered the purchased cabinet called at 4 in the afternoon to say that the delivery between 2:00 and 4:00 p.m. is not possible, it will come after 6:00 p.m. I said okay, but after five minutes he called to say that he would still be there in 10 minutes. He came up to the apartment and, without taking any measurements, declared that the space for assembly was small. 3x4 meters was left open for him, which is more than enough. I have also assembled furniture several times, I know what I'm talking about. He said he was going down to talk to his colleague. 20 minutes later I called to ask where he was, he picked up on the third call and told me that he was already with another customer. The customer service said that there is not enough space and that I should unpack the single apartment. Nobody at this company cares about the facts. I tried to talk to several customer service representatives. I would have to pay for another delivery because the delivery team didn't want to work. I do not recommend the company to anyone.

don't buy anything from homebox, I bought a mattress and delivery team brought a wrong size mattress instead of purchased mattress which was returned after 4 days they cancelled the order....due to this service may be they dont allow to write review on google

0 star for home box… don’t ever buy your furnitures from them.
We bought a mattress and bed frame with storage last feb. 10,2024 and was delivered feb. 24,2024.
1. The team who installed the bed frame didn’t do it properly as they are rushing resulting to mis alignment of the storage causing it to trip when opening. We complained and they said its just the way it is.
2. The storage eventually can’t be opened properly and we went to the store to complain and their team came feb. 27, 2024 to fix but instead of fixing, they totally busted the bed storage thus we have to totally remove the case. They mentioned they’ll raise the complain to whoever the concerned department is.
3. After going back and forth with their customer service representative last mar.3 and mar. 10, no case was resolved. They said they haven’t gotten back yet from the concerned department.

So don’t ever order from them. I can’t find a direct review under google on their webpage now i know because they may lose face with how low their reviews are.

Home box team kept calling after my complaint insisting me that the items were damaged during the move.. not a single word about being damaged by their staff.
Accusing that I lied!!!!
Unbelievable team with total untrustworthy management to deal with! Not anymore ever and don’t advise anyone!!!

The poor rating is extremely clear and justified. They sell defective products and offer no refunds. Spend your money literally ANYWHERE by here.

They brought a bed, broke it during assembly and hid it to the wall, and left without informing. I informed them the next day, raised complaint and that’s it!!!!
Story ended with millions of emails and calls, with their “inspection” which confirmed the bed cannot be fixed, the 4drawer chest was broken the next day while moving, proving they sell only the “junk” that doesn’t last a day!!!!

Poorest customer service of incompetent people who weren’t able to do anything leaving the case unsolved, raising complaint number one after another!!!
Most disappointing regretting experience faced with total time wasters behind this scam!!!

If you care about your time, nerves and the money you spend, HOME BOX is a wrong place to shop!

Here is another complaint case they love to raise which they UNABLE TO SOLVE!!

Kindly be informed your complaint has been registered for Order ID (9484647662 ) with us under reference # 5831088.

I have purchased from homebox online a sofa bed and less than a year the sofa bed get damaged and I call the customer care and exactly DECEMBER 31,2023 Team came and collect the sofa and till Now February 9, 2024 i haven't Receive any response from the team despite of many emails I sent only automated reply I received very disappointed that this kind of Big Company Treated there customer like this is because I am buying Simple and not expensive item. They just simply ignore my Compaint after giving a hope to customer that item have 2 years warranty but till now nothing replied and update. I.will not recommend the service of homebox so ashame how they treat their customer.

#9589234509

Bad experience from the staff and the manager at Al Zahia Mall Sharjah, we liked one dining table and there was mentioned the price on the table very clear. When we decided to take it. Then the staff mentioned that sorry this price not for this type. Unfortunately we got upset and left the stroe with very bad experience. Not recommended

not professional workers, terrible quality. They don’t want to solve the problem, worse experience I have ever had.

Homebox used to be reliable, but in my last two experiences, there were significant issues. It seems like their product quality has declined, and customer service is lacking. Despite claiming delivery, they only provided the bed from a 6-piece bedroom set. They demanded full payment upfront, even though the side table was missing, and only after payment did they reveal other issues, like a faulty bed quality and incorrect dressing table doors. I had to book a hotel for guests due to the incomplete delivery. When I contacted Homebox for a refund, they stated they don't have a refund policy, leaving me with subpar furniture and no resolution.

This is a request don’t pay them first otherwise they will not be responsible for any thing

Worst ever home delivery service. This is the second time this has happed to me. Delivery date and time are never honored. Excuses given that I had asked to put the delivery on hold, which I never did. Complete disappointment.

I have come across the homebox KSA very unprofessional attitude on my order which was placed on 11th January and despite of giving the delivery date and timing of morning 21st January 2024, they failed to do so and now blaming us for missing the order by giving alternate delivery date of 6th February. It looks their customer care do not wants to go through the evidences rather taking a very casual approach. I tried to write as message on Twitter which they have deleted. I have no faith now I want to cancel and my money back from them. Please note that they have worst delivery and customer care approach which is very unprofessional.

If I could give Homebox a 0 I would.

Made the mistake of accidentally ordering off them via Noon again.

Confirmed the delivery 3 times but still they don't show up.

Worst service ever they gave me three appointments for delivery and they didn't deliver the item and after complaining they came and didn't know how to fix my item please avoid this buying from them

Very bad quality furniture and extremely unprofessional staff with no ability how to communicate for any query.

They can not manage warehouse and derivery date. I bought sofa and they scheduled 8 of Jan morning. But they didn't deliver, they didn't call.

I called customer center, she said it's not our problem. They said the problem is from warehouse. The warehouse is not home box? I can not understand what is she saying. Even home box staff called me last Friday to confirm delivery time and date. She said 8th of Jan morning. What is this.

Delay is ok, but I'm tired about their lie and excuse. They have bad system.

The worst customer service ever, I called them so many times requesting to install the chairs.
They didn’t do anything and they didn’t follow up I have requested to get the customer service manager email or number, they refused to give it to me and they were very impolite specially a guy called Khalid he was very rude. It’s been 7 days and they didn’t do anything

I order full bed room set to be delivered to 3 rd Jan 2024 Home box the worst experience the bigning of the year deliver timing was 10 am to 2 pm but no one inform or call I had to call them and ask the where is my item any the person who answer his name is Abdullah the worst customer service giver he inform me he don’t know when my item to deliver cause one of the item is missing. So I have to wait for another delivery but he don’t even now when to be .