Chest of drawers arrived on due date and is good quality. Very happy with the purchase. Would be 5 stars apart from the tracking app which didn't operate properly. Keep it up, you have a good busine... See more
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Review summary
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Reviews shaping this summary
Arrived on time. Just as expected. Good value especially with the discount
Good products but came with cracks and scratches
Company replied
Excellent product, easy assembly. I purchased a small and medium and my friend was so impressed she asked me to get her a large one. Very easy to assemble and look much more expensive than they are. I... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Garden Furniture Shop
- Home Goods Store
- Living Room Furniture Store
- Office Furniture Store
Information provided by various external sources
We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.
Contact info
Dawson Lane, BD4 6HN, Bradford, United Kingdom
- 01484533533
- sales@homediscount.co.uk
- www.homediscount.co.uk
3.3
Average
368 reviews
Replied to 73% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Hi,Firstly I was supposed to have my…
Hi,Firstly I was supposed to have my order by Wednesday and had left instructions with courier for items to be left in garage but 1 item was left outside my front door I am still waiting on the rest being delivered and this is now Saturday. I don't mean to be rude but I think courier company should be changed to avoid instructions not being carried out and to avoid damage to boxes as well I have not yet checked to see if their is any damage done to the furniture that is Inside the box
Jennifer Willison
April 27, 2026
Reply from Home Discount
Thank you for taking the time to leave us feedback on your recent purchase.
I am so sorry that the delivery did not meet your expectations. As the order was dispatched in multiple boxes it was sent with 2 different couriers, and deliveries were made on different days. We would prefer it if all boxes were delivered on the same day, but unfortunately this is outside of our control.
I can see that the complete order has now been delivered, if you need any further assistance, please do get in touch with us.
Please accept our apologies for any inconvenience that may have been caused.
Kind regards
Customer Services
1st class customer service & it arrived…
1st class customer service & it arrived the following day. Also was speaking to an advisor in less than a minute.
April 14, 2026
Reply from Home Discount
Thank you for your feedback from your recent shopping experience with us.
I am very pleased to hear that you are happy with the service that you have received from us. We do pride ourselves in not having queues on the telephone or having menus to navigate through to speak to us.
If you need any further assistance, please do get back in touch.
Kind regards
Customer Services
I was sent damaged goods.
I was sent damaged goods.
Very poor service. I've rang left messages explaining my situation, sent lots of emails with details and photos. Still waiting for the plan on next steps.
Frustrating!! And stressful because I now have 2 large packages of damaged goods stuck in my hallway and no info as to how it will be resolved.
April 12, 2026
Reply from Home Discount
Thank you for your feedback, we appreciate the time taken and it helps us to improve our service and products.
I am sorry to hear that the boxes that you received have been damaged in transit. Unfortunately, sometimes the courier companies do not take as much care as we would like them to. This is however a rare occurrence. I can see that we have resolved this for you and have issued a refund for the order.
Again, please accept our sincere apologies for the inconvenience that this has caused you.
Kind regards
Customer Services
Reply from Home Discount
Thank you for your feedback on your recent purchase.
I am glad to hear that your order has been delivered within the expected time, I will pass this onto our account manager.
If you have any queries in the future, please do get back to us.
Kind regards
Customer Services
Reply from Home Discount
Thank you for sharing your experience of shopping with us, we appreciate the time that you have taken.
I are very pleased to hear that you are happy with our prices and delivery service from our couriers. I will pass onto the customer services team your feedback as well.
If you need any assistance in the future, please do come back to us.
Kind regards
Customer Services
Furniture is ok
Furniture is ok . Some instructions incorrect. Delivery by one company was fine . Dx delivery sent clear information and delivered to front door and brought inside for me as heavy. DHL delivered other furniture and it was an absolute balls up ! Information sent wrong , then delayed then said hadn’t received it! Then contacted home discount and told because of bank holiday?! I ordered after the bank holidays! DHL sent email today at 10.38 saying delivery today between 18.00 and 19.00 . I just came home and the package which is a table had been Dropped over my back garden gate . Not even attempting to contact me or come to front door which is what you’d expect! Email came later saying delivered. At 12.55 !
I’m disabled and have had to drag the heavy box up my back garden path and wiggle it in the back door without unbalancing myself in the mean time! Absolutely terrible service!
Change your delivery from DHL ! Letting your company down drastically.
April 7, 2026
Reply from Home Discount
Thank you for taking the time to leave us feedback on your experience. I am so sorry to hear about the issues that you had with one of our couriers.
I am glad to hear that one of our couriers delivered as expected and provide accurate information on your delivery.
I am disappointed to hear of the experience with our other courier, this is not the level of service that we expect our customers to receive. The order was placed after the bank holiday weekend; however, it was unfortunately caught in the post bank holiday delays with the specific couriers.
I will contact our account manager with the courier and feed back to them about the lack of information about the delivery itself. Maybe they can look at the delivery information and provide more regular updates in the future.
If you have any queries or require further assistance, please do come back to us, we will be more than happy to assist you.
Kind regards
Customer Services
Second time ordering from this company
Second time ordering from this company. First time the item never showed up but gave them the benefit of a doubt seeing as they 'had no idea what has happened' and they refunded me.
This time I ordered two items separately. One showed up damaged and the others still to be heard of! I've messaged loads of times with no reply. Please get in contact with me to resolve this issue as it is unacceptable!
April 4, 2026
Unprompted review
Reply from Home Discount
I’m sorry to hear about your experience, I understand why this is frustrating, especially after your previous order issues. This isn’t the level of service we aim to provide.
I am unable to find the order with the information provided; therefore, I am unable to assist you at this stage. We also apologise for the delay in responding to your messages. that’s not acceptable, and we’re addressing this internally to prevent it happening again.
Could I ask that you contact us again and I will ensure that your problem is addressed without delay.
Thank you for your patience.
Kind regards
Customer Services
Ordered evening of one day and…
Ordered evening of one day and delivered the folliwing mirning. Super service
March 31, 2026
Reply from Home Discount
Thank you for taking the time to leave us a review on your recent purchase.
I am pleased to hear that the order was dispatched and delivered in good time. I will pass this feedback onto the teams involved.
If you need any assistance, please do not hesitate to get in touch with our customer service team.
Kind regards
Customer Services
Reply from Home Discount
We appreciate the time that you have taken to leave us a review, thank you.
I am pleased to hear that you order was delivered in the expected time frame and that you found the assembly instructions easy to follow. We do out best to make the instructions as clear as possible, so that everyone can follow them.
If you need any further support, please do get in touch.
Kind regards
Customer Services
Chelsea Radiator Cover - White, Large
Ordered this product last week. Delivery was standard and all pieces were included. After assembly it looked very cheap and not really fitting together tightly enough. Photos of the product are very misleading as it shows the top part of the radiator as one piece of mdf this is not the case it is split into 2 halves. I wouldn’t recommend worth paying more money to get a better quality.
February 14, 2026
Unprompted review
Reply from Home Discount
Thank you for taking the time to leave us a review on your shopping experience.
I have reviewed the images on our website and when the image is zoomed in, it shows that the top is in two parts. As with any on-line order, a customer can change their mind and the item can be returned for a refund, subject to terms and conditions.
Please contact us via email and we will be happy to assist you with regards to the parts not fitting together tightly.
Kind regards
Customer Services
Terrible
Terrible. I was sent a radiator cover with missing pieces. I then contacted the company and they said they would send over the missing pieces. They sent over the wrong pieces despite me specifying with photo evidence which pieces were missing. I would not shop from here again.
February 8, 2026
Reply from Home Discount
Thank you for taking the time to leave us feedback on your recent purchase, we appreciate all feedback.
I am so sorry to hear that there were parts missing form the radiator cover. This is not the service that we expect to give our customers. I also apologise for sending the wrong replacement parts to you, I cannot find an email regarding the missing parts, the parts request was done via a phone call. The correct parts were requested, however, there must have been an error in the aftersales department. I have sent an email to you, so that we can get the correct parts to you as quickly as possible.
Once again, please accept our sincere apologies for the inconvenience that this has caused to you.
Kind regards
Customer Services
Good value for money
Prompt delivery and everthing in good order. Great value for money too.
February 6, 2026
Reply from Home Discount
Thank you for taking the time to leave us feedback on your recent purchase, we appreciate all feedback.
I am pleased to hear that the order was delivered on time and in a good condition. It is also good to hear that the quality of the product is good value. We aim to provide good quality products and a good price.
If we can be of any further assistance, please do contact us.
Kind regards
Customer Services
Good Company Maybe buy from them again
Good products but came with cracks and scratches
December 29, 2025
Reply from Home Discount
Thank you for taking the time to leave us feedback on your recent purchase.
I am sorry to hear that there were some cracked and scratched parts. I can see that we have already been in communication with you via email. I have sent an email to you, please be assured that we will resolve the problems as quickly as possible.
Kind regards
Customer Services
Good flat pack furniture
Prompt delivery. Easy to put together and pretty sturdy once they are built. Pretty good quality for flat pack furniture.
February 2, 2026
Reply from Home Discount
Thank you for taking the time to leave us a review on your recent purchase.
I am pleased to hear that you are happy with your purchase and that you found is easy to assemble and were happy with the quality.
If you need any assistance in the future, please feel free to get in touch.
Kind regards
Customer services
Home Discount were awesome
Home Discount were awesome, but the couriers that they used for this order, XDP Express, must have chosen their name with maximum irony in mind. I am sure they are responsible for causing the poor reviews for this seller. After a month of going back and forth, tracing the most bizarre courier tracking ever, the seller gave option of a refund or a replacement, as the parcel was presumed to be lost. I chose refund as I thought they might use XDP again, & bought the same item from Amazon. After the refund had gone through, both the Amazon bookshelves arrived & missing one a few days later! Couriers insisted on leaving the parcel at our house, even though we did not want it by then. On building the Amazon bought Vida Corona bookshelves, my husband really liked them and thought he might be able to fit the Home Discount bookshelves in there as well, if he took out an small bookcase, so we made offer to Home Discount to buy this one too. They said after all the hassle, we could keep it! What an amazingly decent and honest company! The bookselves themselves looked great once assembled and the back is real wood, not cheap hardboard, as most of the makes of Corona style cabinets seem to have these days. We are amazed at Home Discount's kindness and generosity, so they surely deserve a 5 star review. I hope they get better luck with their choice of courier next time. Many thanks indeed.
February 5, 2026
Unprompted review
Reply from Home Discount
Thank you for taking the time to leave us a review.
I am so sorry to hear of the delivery issues that you experienced with one of our couriers. It has been a trying time for On-line retailers with the strain on the courier network.
However, I am pleased that the team resolved the issue for you be sending a replacement bookcase. It can happen that both items are eventually delivered, and we do not want to cause any further problems for our customers. This is why we did not collect one of the bookcases, we would rather have a happy customer than cause further issues.
If you need any further assistance, please do not hesitate to get in touch.
Kind regards
Customer services
Excellent product
Excellent product, easy assembly. I purchased a small and medium and my friend was so impressed she asked me to get her a large one. Very easy to assemble and look much more expensive than they are. I am a 75 year old woman with arthritis and I had not problem assembling it for her although it was easier with two than doing the others in my own.
February 1, 2026
Reply from Home Discount
Thank you for taking the time to leave us a review on your recent purchase.
I am pleased to hear that you are happy with your purchase, and that your friend was so happy that she purchased an extra radiator cover.
If you need any assistance, please do not hesitate to get in touch.
Kind regards
Customer Services
Good all round service.Pleased with the…
Good all round service.Pleased with the product.
January 28, 2026
Reply from Home Discount
Thank you so much for taking the time to leave us a review on your recent purchase.
I am delighted to hear that the delivery and overall experience purchasing from us was a positive experience.
If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards
Customer services
Reply from Home Discount
Thank you for taking the time to leave us a review on your recent purchase.
I am pleased to hear that the delivery was received when expected and in a good condition. If you need any assistance, please message us on the marketplace.
Kind regards
Customer services
Disgraceful
You would think, with so many 1 star reviews, Home Discount Ltd would up their game...but no. I ordered from them via The Range on 31st Dec. I had to then chase up a tracking number which I found was for XDP. The tracking isnt accurate and communication is very poor. Home Discount wont respond to me directly unless through The Range first, which is ridiculous because as a buyer my contract as a consumer is with Home Discount and NOT The Range. The order was meant to be delivered on 6th January, but I've still no idea where it is. I can't stay home every day waiting as I have work to go to and kids to sort out. XDP have emailed me to say they have not even received any goods from Home Discount to deliver to me, which is also concerning. Many reviews of a similar nature, yet they can't be bothered to provide a good service when people are giving them money!! If the item is not delivered by the weekend ill just get my credit card provider to get my money back and buy elsewhere.
January 8, 2026
Unprompted review
Reply from Home Discount
Thank you for taking the time to leave feedback for your recent purchase.
Please accept my sincerest apologies for the delay in the delivery of your order from us. We have had some issues with delays in dispatch, this is due to the sheer volume of orders received during the festive period. I understand that this is not an excuse for poor service, and I apologise again for the inconvenience that this has caused to you.
We have learnt lessons and have put processes in place to avoid such delays in the future.
When an order has been placed on a marketplace, all communications must go through them, this is for them to monitor us as a seller. This is not an ideal situation when there are delays in messages being passed through, this is something we will talk to the marketplace about and see if we can change this when there is an unprecedented volume of orders and queries.
I can see that the order has been delivered to you, albeit later than expected.
Once again, I apologise for the delay in the delivery and for the inconvenience this has caused.
Kind regards
Customer services
Shambles from start to finish
Item was ordered on the 31st of December via Amazon, with an expected delivery date of the 4th or 5th of January. The 5th of January arrived and I contacted the carrier, DX Freight, who said they hadn’t even received the item from Home Discount yet, so it wouldn’t be delivered that day.
Fast forward to the 6th of January, the item was marked as out for delivery, but the delivery failed as apparently DX couldn’t find my address (which I suspect was another lie). I rearranged delivery again for the 7th. On the 7th, there were no tracking updates, so I contacted DX who said it was not out for delivery due to a delay at the depot. They then asked me to book another delivery day, which is pointless when they have failed to deliver on the last three attempts.
Home Discount’s customer service is almost non-existent. When they do bother to respond, the answers are generic. I’m now taking it through Amazon for a refund. I will never use Home Discount again.
January 7, 2026
Unprompted review
Reply from Home Discount
Thank you for taking the time to leave feedback for your recent purchase.
I am so sorry to hear of the issues that you experienced with the order from us. This is not the level of service that we want to give our customers.
I have checked through the couriers tracking and it does show that delivery was attempted on 3 occasions. On checking the GPS, I can see that the driver was at the wrong address at the time to the alleged deliveries. I have passed this information onto our account manager, there may need to be further driver training required.
The orders that we received over the festive period was far bigger volume that was expected, this did unfortunately put the courier network under more pressure. This is no excuse for poor service, and I apologise again for the inconvenience that this has caused to you,
I can see that we have issued a full refund of the purchase price.
Kind regards
Customer services
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