Home Discount Reviews 

390
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that items arrive remarkably quickly, noting that packages are delivered fast and products are straightforward to assemble. Many buyers appreciate the attractive design, good value, and solid quality of the furniture they received. Some reviewers were not happy with delivery delays, missing components upon arrival, and parcels getting lost or sent to wrong locations. People also noted that customer support responses can be entirely unhelpful, often relying on repetitive automated messages when trying to resolve problems. Additionally, several customers received damaged goods and experienced frustrating difficulties when attempting to arrange replacements or refunds.

What people talk about most

Delivery service

People report ambiguous experiences with delivery_service, as opinions and encounters vary significantly... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion. While many reviewers praised... See more

Order

Users describe ambiguous interactions with order experiences, as feedback reflects a mix of both frustration... See more

Quality

Reviewers mention ambiguous feedback about quality, revealing a stark divide in customer experiences. Many... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of differing experiences. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Chest of drawers arrived on due date and is good quality. Very happy with the purchase. Would be 5 stars apart from the tracking app which didn't operate properly. Keep it up, you have a good busine... See more

Rated 4 out of 5 stars

The large, white Chelsea Radiator Cover was well described and well priced at £40 and delivered very quickly. Would have been better if the top was one piece instead of 2.

Rated 2 out of 5 stars

Ordered 2 radiator covers from B&Q marketplace which came from Home discount. They were meant to arrive withing 48 hours.. they took 10 days in total, they seemed to have got sent to the wrong place.... See more

Rated 5 out of 5 stars

Excellent product, easy assembly. I purchased a small and medium and my friend was so impressed she asked me to get her a large one. Very easy to assemble and look much more expensive than they are. I... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Office Furniture Store

Information provided by various external sources

We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.


Contact info

3.0

Average

TrustScore 3 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(390)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. Sent me a message at 9.15 saying my item was out for delivery. Waited in all day. No parcel. No update. No response to my messages to them.
What a waste of time.
Strongly suggest not doing business with these people.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

No Returns allowed in Reality!

This company is guilty of sharp practice. they advertise that they accept returns but in reality insist that the return is by courier that is very expensive, so expensive it makes the return not viable financially !!!
They will not accept returns unless by expensive courier.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID SCAM

AVOID SCAM

this is a scam company. Trading through high street names. Bought a bed through what i thought was B&Q. It was never delivered kept saying sorry I missed you even though i was in. At one point the delivery driver turned up at my house sat outside and drove away. Tried to get my money back through B&Q but they washed hands of it. Contacted seller numerous times for refund no adequate response its a joke. DONT ORDER FROM THEM SAVE YOUR EMOTIONAL DISTRESS....

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered through B&Q

I ordered through B&Q, never again! A radiator cover, self assembly. Firstly they used Evri as courier and that was a disaster! Item constantly delayed, no tracking or updates, finally arrived to be left in ‘safe place’ propped up against front door, item was missing all its fixtures and fittings, could only message seller not speak to anyone. Now trying to obtain refund and collection of the item so I can shop elsewhere, which I wish I had done in the first place. B&Q have a customer service number, that is a foreign call centre, that can be difficult to understand, they can connect you to a contact for the seller but both times there was over 40 people in the queue.

July 6, 2025
Unprompted review
Home Discount logo

Reply from Home Discount

Thank you for taking time to provide feedback. I am truly sorry if you encountered any difficulties during assembly. It is very important to us, that our customers are supported and receive solutions to their concerns. We would truly value an opportunity to assist you, to ensure a positive experience has been provided. We can offer parts to replace those missing so you can assemble the item. Please message us at your earliest convenience.

Rated 1 out of 5 stars

Bought a tv cabinet the door panel…

Bought a tv cabinet the door panel wasn’t very sturdy plus it was supposed to fit a tv up to 50inches sent back they received it on the 20th of June

June 16, 2025
Unprompted review
Home Discount logo

Reply from Home Discount

Thank you for your feedback, we do appreciate any feedback that allows us to improve our experience to ensure that the customer journey is positive one. I am very sorry to hear that there was an issue with the product and we would love the opportunity to resolve this issue, Please may i ask for you to contact us via the contact seller option on your order so we may better assist?

Rated 1 out of 5 stars

This company is a scam!!!

This company is a scam!!!
They sent us a fake Labubu.

June 25, 2025
Unprompted review
Home Discount logo

Reply from Home Discount

Thank you for your review, this must be for a different seller as we do not sell Labubu dolls.

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery, ordered online and the item is exactly has advertised on site. Customer service is helpful, reliable and professional. Perfect, thank you.

June 9, 2025

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