Home Discount Reviews 

390
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that items arrive remarkably quickly, noting that packages are delivered fast and products are straightforward to assemble. Many buyers appreciate the attractive design, good value, and solid quality of the furniture they received. Some reviewers were not happy with delivery delays, missing components upon arrival, and parcels getting lost or sent to wrong locations. People also noted that customer support responses can be entirely unhelpful, often relying on repetitive automated messages when trying to resolve problems. Additionally, several customers received damaged goods and experienced frustrating difficulties when attempting to arrange replacements or refunds.

What people talk about most

Delivery service

People report ambiguous experiences with delivery_service, as opinions and encounters vary significantly... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion. While many reviewers praised... See more

Order

Users describe ambiguous interactions with order experiences, as feedback reflects a mix of both frustration... See more

Quality

Reviewers mention ambiguous feedback about quality, revealing a stark divide in customer experiences. Many... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of differing experiences. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Chest of drawers arrived on due date and is good quality. Very happy with the purchase. Would be 5 stars apart from the tracking app which didn't operate properly. Keep it up, you have a good busine... See more

Rated 4 out of 5 stars

The large, white Chelsea Radiator Cover was well described and well priced at £40 and delivered very quickly. Would have been better if the top was one piece instead of 2.

Rated 2 out of 5 stars

Ordered 2 radiator covers from B&Q marketplace which came from Home discount. They were meant to arrive withing 48 hours.. they took 10 days in total, they seemed to have got sent to the wrong place.... See more

Rated 5 out of 5 stars

Excellent product, easy assembly. I purchased a small and medium and my friend was so impressed she asked me to get her a large one. Very easy to assemble and look much more expensive than they are. I... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Office Furniture Store

Information provided by various external sources

We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.


Contact info

3.0

Average

TrustScore 3 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(390)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery

Great price, lovely product, I ordered in the morning and paid for express delivery and it was with me the next day. Its the second time I've used the company and would happily use them again.

August 30, 2023
Rated 1 out of 5 stars

Rubbish garden furniture

IIn early 2022 I purchased a wood and metal garden bench.
In August 1923 the bench collapsed because the metal end frames had rotted away.
Hone Discounts response is that its more than 12 months old so hard luck.
That they can sell such a piece of junk as being suitable for garden use and then disclaim any liability beggars belief.
DO NOT PURCHASE THEIR RUBBISH GARDEN FURNITURE AS IT IS UNFIT FOR PURPOSE AND THEY DO NOT CARE.

August 26, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered mermaids playing w/ sea…

I ordered mermaids playing w/ sea turtle fountain. I'm disabled home all the time. Never received either of the 2 items I ordered. I was told to check with the post office and when I did they told me it wasn't a US postal tracking number! I'm out $80.00 !

July 31, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid avoid !

Avoid avoid avoid avoid Avoid

They use dx couriers
Never got item , driver dumped bottom stairs didn’t go 3rd floor n knock my door, parcel nicked
I ordered off eBay , they didn’t refund my money keep saying parcel delivered duh!! yes bottom stairs, n I live right nxt to a Busy street n rd
please b careful when ordering off eBay or amazon ask sellers before placing who courier is DO NOT order if it’s dx , just look at reviews for them here you’ll c

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered two Corona Solid Pine waxed…

I ordered two Corona Solid Pine waxed Mexican Medium sized bookcases on a Wednesday, they were delivered four days later, manual for self-assembly included, everything clearly labelled, order arrived very well packaged.I was a little apprehensive about the quality on ordering as the price is SO competitive but the wood is solid pine, waxed to a lovely finish ( streets ahead of the usual polyurethane finish you have on some furniture ) and compliment my existing furniture some of which is antique.I would thoroughly recommend this product and would buy from this company again.

August 7, 2023
Unprompted review
Rated 1 out of 5 stars

Yes, never again...!

Yes, never again, for sure! I purchased on the 31st of July, paid, and received the email stating, Yep, we got it all. I sent an email yesterday, the 2nd of July, asking why the delivery date was not shared yet, only to be told, Oh, sorry, we have cancelled this order due to a lack of stock!! Really? Why is the item made available if you have no stock? Another lesson was not to trust those aggregators who only own a laptop and run a business on the backs of people like me, lesson learned was to search reviews, and now I can see where I was lacking.

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

Never again

Ordered off Manomano but from this company.
Ordered 3 piece corona set.
2 turned up with one courier and the other was sent with another,I was given NO information on when the order was coming hence I missed the delivery 3 times because I was never informed it was coming,now I'm not sure if I'll recieve the 3rd item as customer service not at all helpful...
Unfortunately I now understand if you pay cheap ,you get cheap service.

Update!!
Finally received the missing item after LOTS of emails they weren't not going to send it out again until ManoMano got involved.
Again missed the first delivery cos no tracking info was sent (even though I was told that would send it that day)
When I was finally given the tracking info it was with 1 hours notice ,not great when I had to leave work.

August 1, 2023
Unprompted review
Rated 2 out of 5 stars

Low price products to lure customers

Well it took me 9 days for my order to completely reach me as had 2 times missing parts and wrong part experience even with express delivery payment. Operations team and delivery team and supplier do not coordinate it seems and quality check is missing. Often you might get wrong or missing part sent and then they resend etc.
Not very good even with partial refund as it took me so many days and almost 12 chat conversations to reach my full product working.
Use them if price you get it really cheap or else you get what you pay.

July 16, 2023
Rated 3 out of 5 stars

Good information, slow delivery

The website is good, with clear information and pricing. However, I have yet to receive the product and so delivery is certainly not very fast and I cannot yet comment on the quality of the product, although my expectation is that it will be of good quality.

July 8, 2023

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