Home emergency experts @ npa24:7 Reviews 

Just allowed from hospital after 7 months. Brain haemorrhage, aunerism , followed by a stroke. Had a bad leak a week ago, so npa24/7 nominated Metro Rod, who did a temp fix, using masking tape over the hole. Not heard from for 1 week, I had a major surge of water on Thursday night, so I called United Utilities. They turned the Water Off at the outside main. I called NPA24/7 yesterday and the reason for zero communication from them, was because of my aggressive behaviour last week! I never met Metro Rod or there engineer, although I did chase them up while I had to return to hospital. My Dad died and I’m now at home. Ive no water at all and NPA24/7 will try and get someone to call me back. They may get a part on Monday or Tuesday. The engineer will have to put holes in the base of my kitchen units. A newly installed Kitchen, fitted by Omega at a cost of £54,000 and the engineer needs to put holes in it??

I spoke with Carl, a telephone operator and he explained his boss is out of the office and he doesn’t have a mobile phone to call him on. He explained it would be Monday or Tuesday before he can obtain the part (a new stop cock) and someone will be in touch.

I have the situation, I need to shower. I need a toilet and I should be able to receive the service I’ve paid for. I’m just out of hospital after 7 months, my Dad died on Monday night and I’m in rehabilitation following brain surgery.

NPA24/7 will pay £200 for a hotel, until the repair is completed. I don’t think this amount will last for a hotel until next Wednesday for two rooms, each night.

The telephone operators are trained in accepting no responsibility or allowing you to speak to anyone with authority.

If this company wants to operate in this field, they should be transparent with there customers. Its always me ringing them and I’m so stressed with this unacceptable situation. I’m disabled and it’s unreasonable to expect me to accept this service, not because I’m disabled and unwell, but because I should be able to wash, use the toilet and cook food.

the worst company ever dont use them you will get nothing apart from empty promises and no phone calls ...you have been warned

Have been trying to contact these people for four weeks now and that's just to buy a policy, no return phone call when promised!! Tried to phone today as if making an emergency help call and the phone rang forty times, no reply or message service whatsoever, obviously I have changed my mind about buying a policy from these people, my other provider may be more expensive but at least they answer the phone!! 'I'm in a Redrow home so supposedly get a good deal'

You have had £480 out of me since you signed me up, I've never had a boiler service, I book one for today. I rang to clarify their attendance and got told the engineer was dealing with a breakdown. I sat in between 12 & 5 rang at 16.10 to be told he won't be out until 7pm.

I demand a refund for the lack of service I have had from you and don't put the onus on me to ring you to arrange a service. I am quite forgetful but all you have to do is send a reminder or make a call to arrange a service and for £191 a year that shouldn't be too hard to do. Afterall you contacted me when my NHBC boiler cover had come to an end so, if you can call me to tout for business, you can ring a customer to remind them their service is due. Due to the fact I've had nothing from you, I expect a refund for 2017 at least because I am fuming over this, not only have I given up my afternoon, you took it for granted that I would wait in this evening or I'd have to book another appointment and isn't it amazing this engineer can give a precise time of being here for 7pm which, he has 2 minutes to achieve?

I originally rang to complain about low press and I had to book an appt which, you have failed on and had I not rang they wouldn't have called me? Three weeks, what a bloody joke!

Arrived on time agreed. Minimal fuss got on with job in hand. Very happy

It was very easy to select and purchase the policy; I feel that some more detail as to what is included and the practicalities of drawing down on the policy could be better detailed. Overall I think it represents excellent value for money if it does what it says.

When the lock on my front door failed on Christmas Eve, panic set in. Locked out of my home I burst into tears. One call to The Home Emergency Experts and 40 minutes later a locksmith arrived. Within no time the lock was replaced and the panic over!
The person on the phone was extremely helpful and understanding and the locksmith unfazed even though it was Christmas Eve.
Would I recommend this service? Absolutely!

On time and no hassle

Boiler wasn't working and we called Home Emergency Experts as we had one of their policies. They talked us through resetting the boiler which fixed the issue and had us up and running in 20 minutes - Great service from them. Thank you.

Had a burst pipe in bathroom and they had someone out to fix the problem in under 2 hours

The engineer telephoned before arriving , to arrange a specific time , he was very pleasant and serviced the boiler in about 30mins.
I would definitely recommend this company.

Friendly extra advice and tips. Everything done efficiently.

Efficient friendly service. Arrived on time.

Great service, takes away the hassle of finding a contractor yourself

Fast response, hassle free, a nice chap and not judgemental (he did not even smile when I told him that I had lost my key!). Thanks NPA247

Having recently lost my house keys at work, I couldn’t get into our house. Npa had a locksmith out in no time and it was all covered by the policy.

Plumber attended in less than 2 hours and fixed leaking pipe - no fuss or bother.

I had a letter saying my 2 year home warranty had expired, so I didn’t want to take the chance. Luckily I bought the product as my husband put a nail through a pipe. We had water everywhere. I called npa and they talked me through what to do to stop the water and they had someone out in no time. I’m really pleased with the service

Recently left with no water for 48 hours after a toilet leak as plumber took hours to come out and then couldn't fix it as it was 7 pm at night and he didn't have a clue on locating the leak. Next morning tradesman didn't return and it took all day for another plumber to come out.

I'm very pleased with the service I've received from them. Reported a problem and they had someone out in a few hours and got it fixed, so I'm really pleased.