Fantastic customer service from Sam at Home Leisure Direct in helping me order a Rasson Apollo Pool table, was a big purchase for me and gave me some good advice and talked through my options. Have pu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top tier customer support from Columbo and Alex when ordering my first pool table. Both guys were extremely helpful, friendly and understanding when discussing my needs and I was grateful for their as... See more
Company replied
Ordered an Apollo Rasson with Strachan 861 cloth. Table arrived when they said it would, and delivery was smooth, with Mitch and his colleague being very friendly and helpful. I would recommend Ho... See more
The overall service very good throughout. I received my pool table a week before Christmas. I think concidering the amount of money being spent the only observation i would make is an email giving up... See more
Company details
Written by the company
Multi-Award winning Games Room Retailer. Incredible range of the World's best products, many exclusive to us. Visit Europe's largest showrooms.
Contact info
Marshacre Lane, BS35 4AL, Elberton, United Kingdom
- 01454 413636
- sales@homeleisuredirect.com
- www.homeleisuredirect.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
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A life long dream is about to come true.
Met with Jake at the showroom. He was professional and very knowledgeable about both the pool tables and the arcade machines. We got to have a go to see which would suit us the best. Jake answered all our questions and explained everything in a way we understood. No high pressure sales. Looking forward to getting it all delivered in the next 6 weeks. Thank you Jake.
April 25, 2026
Unprompted review
Reply from Home Leisure Direct
It is so exciting to be part of a lifelong dream coming true! We are thrilled that you had such a great experience at the showroom.
Jake will be very happy to hear your feedback - he takes great pride in making sure our customers find the perfect fit. It’s awesome that you got to test out both the tables and arcade machines to see what felt right for you.
The next six weeks will fly by! We can't wait to get everything delivered and set up for you. Thank you for choosing us to help make this happen!
Would recommend
I’ve had a very positive experience of this company.
The wait for the table was longer than I had hoped, but it was almost to the day what they said it would be.
I had a problem post-sale and dealt with Alex…… absolutely solved it (quickly too) i’ve got the sense of him being attentive and genuinely wanting you to be pleased with your product (I bought the Hackett table)
I purchased from them because of a word-of-mouth recommendation and I’ll recommend them to others too.
The delivery guys were great too, it’s quite impressive the way they build it in front of you.
I could have bought something cheaper, but I wanted a treat, something that’s solid, looks great and is really going to last.
March 31, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you so much for the recommendation! We are thrilled to hear you’re happy with your Hackett table.
While we know waiting for a high-quality piece can be tough, we’re glad we could stick to the timeline we promised. It’s also great to hear that Alex was able to resolve your post-sale issue so quickly - he truly cares about making sure our customers are 100% satisfied.
We agree that watching the delivery team build the table from scratch is a bit of a spectacle! We appreciate you choosing us for your "treat" - it’s built to last, and we’re sure it will look fantastic in your home for years to come.
Good service from start to finish
Good service from start to finish. Very professional and delivery/installation was seamless
April 20, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you for the great feedback! We’re delighted to hear that you found the process professional and that the delivery and installation were seamless.
I highly reccomend Home Leisure direct
Ordering from Home Leisure direct was easy enough but when it turned out the item I'd ordered wasn't in stock I was really concerned however Callum swapped us over to another table and helped us figure everything out. In terms of delivery, the guys couldn't be helpful enough. I spoke to them prior to delivery and shared my concerns about the table fitting in the lift. They arrived on the day did an amazing job and left no mess behind. I highly recommend this company.
April 20, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you for the high recommendation! We’re so glad we could turn a potential stock issue into a positive experience.
Callum will be delighted to hear that his help with the table swap put your mind at ease. It’s also great to know our delivery team successfully navigated the lift and left everything spotless. We pride ourselves on that "extra mile" service!
Enjoy your new table, and thanks for choosing Home Leisure Direct
Fantastic service from start to finish.
Fantastic service from start to finish.
Great knowledge of products available - delivery team also were great and took care of the product. We are really happy with this service and would recommend and use again in future
March 27, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you so much for the kind words! It’s great to hear that both our showroom team and the delivery crew hit the mark for you.
We’re thrilled you’re happy with the new product and can’t wait to help you out again in the future. Enjoy!
Just great people to deal with
Sorry guys, only half a decade late
bought a reconditioned pinball machine (Star Trek TNG)
5 years later it's till going strong... and that's despite the fact that my 2 teenage boys and all their friends use it.
P.S. don't tilt, it's not cool
April 6, 2026
Unprompted review
Reply from Home Leisure Direct
We are thrilled to hear that the Star Trek TNG machine is still warp-capable after all this time. Thanks for the update and the review we are glad you are still loving it!
Worst Pool Table Ever
The rasson apollo is absolutely by far the worst table I have ever played on and hope that rasson sees this. If they want too help the sport grow and players get better with ultimate pool they should start making a new design quickly and fast, as the young generation will not get better and will never be as good as the experienced players currently. Design isn't the problem, it is the manufacturing side of it all. Poor quality for a rip off price.
April 3, 2026
Unprompted review
Reply from Home Leisure Direct
We’re genuinely sorry to hear about your experience with the Rasson Apollo. While we normally receive great reviews on the Apollo's performance, we take feedback regarding manufacturing quality very seriously.
I’ve requested some more specific information from you via Trustpilot Please provide those details so we can look into this further and address your concerns directly.
Neil & Aaron installers
Neil & Aaron installation my pool dining table super speedy & efficient. They were really nice guys with great accents.🎱🎱
March 24, 2026
Unprompted review
Reply from Home Leisure Direct
Huge thanks for the shout-out! We’re glad Neil and Aaron could get your pool dining table set up so quickly and efficiently. We’ll be sure to pass along the compliments to them (and let them know their accents were a hit!). Enjoy the games and the meals! 🎱
5 out of 5 stars
5 out of 5 stars! I spoke to Alex who was able to help me get exactly what I wanted and explained to me in depth about the different pool tables available. These guys know what they are talking about and I was very happy the service.
April 1, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you for the 5-star review! We’re so glad Alex was able to guide you through our range and help you find your perfect table. We pride ourselves on knowing our stuff, so it’s great to hear you valued the in-depth service. Enjoy your new pool table
Visited the showroom today and Jake was…
Visited the showroom today and Jake was extremely knowledgeable and helpful.
Made the purchase of a new pool table.
Would highly recommend.
March 29, 2026
Unprompted review
Reply from Home Leisure Direct
Thanks for the 5-star review! We’re thrilled to hear Jake took great care of you and helped you find the perfect pool table. We’ll be sure to pass along your kind words to him. Enjoy the new addition to your home when it arrives!
Highly recommend
We visited the showroom to get some ideas and were initially looking to order a pool table in a few months. However, were so pleased with the service from Alex, we ordered the table there and then. We had travelled for a couple of hours and were indeed happy to be offered refreshments before the journey home. Really looking forward to taking delivery of the table once we have the room ready. Highly recommend.
March 24, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you so much for the recommendation! We’re delighted that Alex could make your visit worth the long drive. It’s a pleasure to know you felt well looked after - sometimes a quick refreshment makes all the difference before a journey home! We can’t wait to get that table delivered once your room is ready. Enjoy!
I recently visited the show room as I…
I recently visited the show room as I am looking to upgrade my current pool table. Jake was there to show us around and provided us with some excellent advise and proffesional knowledge. All tables are superb and I cant wait to make my purchase
March 21, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you for the fantastic feedback! We’re so glad Jake was able to share his expertise and help you navigate your upgrade. It’s wonderful to hear you enjoyed the quality of our tables, and we’ll be ready whenever you’re set to make your purchase. See you again soon!
Signature pool table
This is my second pool table from Home Leisure Direct. Excellent quality products and first class delivery and installation. I will have no problem in using this company again.
March 19, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you for being a returning customer! We’re delighted to hear that your second table lived up to the standard of the first. Providing "first class" service from purchase to installation is exactly what we aim for. We appreciate the loyalty and look forward to helping you again in the future!
Brilliant service from start to finish…
Brilliant service from start to finish from these lads! We love our new pool table and my son even gets up extra early on a school day so he can have a quick game before school! Delivery drivers were great and installed the table quickly with no issues. I would however recommend upgrading the pool cues though!
Thanks a bunch
GB
March 11, 2026
Unprompted review
Reply from Home Leisure Direct
Thanks for the brilliant review. We love hearing that your son is already fitting in a few frames before school - that’s the best way to start the day. We’re glad the delivery team made the installation seamless for you. Also, thank you for the honest feedback regarding the cues; we’re always looking for ways to level up our packages. Enjoy the games!
We’re really pleased with our new Signature Champion Pro pool table
We’re really pleased with our new Signature Champion Pro pool table. The service from initial enquiry through to the professional delivery and installation was excellent. Highly recommended!
March 18, 2026
Unprompted review
Reply from Home Leisure Direct
We’re so glad to hear you’re loving the Signature Champion Pro! It’s one of our favourites, and we’re thrilled the entire process - from that first enquiry to the final installation - was a success. Thank you for the high recommendation!
Customer Service
Just purchased a pool table following an appointment with Alex Ireland. Alex talked me through the various options and given the climate constraints of my garden room we settled on the Rasson Apollo. Fantastic service which sets a high benchmark. Looking forward to an equally excellent installation.
March 14, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you for the fantastic review! We're so pleased Alex could help you navigate the specific requirements of your garden room - the Rasson Apollo is a brilliant choice for that environment. We aim for that high benchmark every time, and we look forward to making the installation just as seamless for you!
Retro Arcade Machine
I’ve been looking to buy a retro arcade machine for our home bar. As with any large bulky item you need to make sure you’ve got your dimensions bang on. Charlie has been brilliant answering all my questions and running round measuring odd angles for me. The hard work has paid off and I’ve ordered the machine. It should be a perfect fit. Excellent service. We have previously bought our pool table from this company and I wouldn’t go anywhere else. Thanks for your help today Charlie. Great job.
March 16, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you so much for coming back to us for your home bar project! We’re thrilled that Charlie could go the extra mile (and get those tricky angles measured!) to ensure the perfect fit for your new arcade machine. It’s a pleasure to have your continued loyalty after the pool table purchase - we can’t wait to see the finished setup!
7 baller from Home Leisure Direct!
Home Leisure Direct were brilliant to deal with & the delivery installers were excellent too. There website was very informative, with excellent videos.
Great item, competitive price & great service! Definitely recommend!
February 18, 2026
Unprompted review
Reply from Home Leisure Direct
We’re stoked that our videos helped you find the right fit and that the team delivered on both price and service. We really appreciate the recommendation - enjoy the new addition!
If you're after a pool table I would definitely recommend
If you're after a pool table I would definitely recommend these guys, from ordering the table to getting it installed was extremely easy.
Delivery and installation lads were great and we're in and out withing an hour
March 6, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you so much for the recommendation! We’re thrilled to hear that the whole process was "extremely easy" for you. Our delivery and installation team prides itself on being professional and efficient, so we’re glad they had you up and running in under an hour. Enjoy your new table!
The Huntsman Pool/Dining Table met all expectations.
We are absolutely delighted with our Huntsman pool/dining table. We found the sales advisors extremely helpful when choosing our table. The quality and crastsmanship is of a very high standard and excellent value for money. Delivery was on the date agreed and on time even though they travelled from Bristol to Lincolnshire. The delivery guys set up and levelled the table so it was all ready to play, which took them approx 1hr to complete. They even removed all packaging from our house too. The height of the table is perfect for use with our oak dining chairs too. The whole service/communication from start of enquiry to final delivery and set up was excellent. We would highly recommend Home Leisure Direct.
March 2, 2026
Unprompted review
Reply from Home Leisure Direct
Thank you so much for the glowing review! We’re absolutely delighted that the Huntsman table met your expectations in both craftsmanship and height - it’s always a win when it pairs perfectly with your own dining chairs. We take great pride in our long-distance deliveries, so it’s fantastic to hear the team arrived on time in Lincolnshire and left everything ready for play. We truly appreciate the high recommendation!
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