Home Leisure Direct Reviews 

1,747
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff at the showroom who patiently guide buyers through various options and make the entire purchasing process completely straightforward and pleasant. Reviewers consistently highlight the exceptional craftsmanship of the products alongside professional delivery teams that carefully handle installation, level the equipment properly, and remove all packaging. However, some customers also noted frustrating issues regarding incorrect table dimensions and unhelpful responses when requesting refunds after purchase. A small group of reviewers experienced substantial delivery delays exceeding initial estimates, alongside missing essential parts or accessories upon arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that sales advisors and showroom team members are... See more

Product

Reviewers mention positive feedback about product quality, noting that the tables look amazing and play... See more

Delivery service

Customers report widespread satisfaction with the delivery service, often noting that items arrive promptly... See more

Service

Clients share positive opinions on service, praising knowledgeable staff who help choose the right pool table... See more

Quality

Users describe widespread satisfaction with the exceptional quality of the pool tables, noting that they look... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service from Sam at Home Leisure Direct in helping me order a Rasson Apollo Pool table, was a big purchase for me and gave me some good advice and talked through my options. Have pu... See more

Rated 5 out of 5 stars

Top tier customer support from Columbo and Alex when ordering my first pool table. Both guys were extremely helpful, friendly and understanding when discussing my needs and I was grateful for their as... See more

Company replied

Rated 5 out of 5 stars

Ordered an Apollo Rasson with Strachan 861 cloth. Table arrived when they said it would, and delivery was smooth, with Mitch and his colleague being very friendly and helpful. I would recommend Ho... See more

Rated 5 out of 5 stars

The overall service very good throughout. I received my pool table a week before Christmas. I think concidering the amount of money being spent the only observation i would make is an email giving up... See more


Company details

  1. Events & Entertainment

Written by the company

Multi-Award winning Games Room Retailer. Incredible range of the World's best products, many exclusive to us. Visit Europe's largest showrooms.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,747)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hunstman oak and walnut pool table

From the beginning of planing and buying the pool table, I had a great responsive and helpful service.
Ai in regards with the delivery, was even earlier than predicted, by a couple of young but experienced people.
As for the pool table Huntsman Oak and Walnut table, I was over the moon, quality of the table ,the playing and cloth is excellent.I knew the price was a bit higher for me than I was planning initially, but O don't regret choosing this table,is way over my expectations, and being honest, in reality looks far much better than in the pictures.
Callum, thank for you help, and a big thanks for the manufacturer 🙏.
I would recommend with all my heart this table.
Kind regards,

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Signature Table with great service

Neil and James delivered the table during some bad weather but got on with the task quickly and efficiently. They were professional and knowledgeable.

Delighted with the table and it plays great!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

CAN'T FAULT THEM

Everything about this purchase was perfect. From visiting the showroom in Bristol to confirm our selection - to the wonderful delivery guys that took such care and were so helpful offering great advice.
The table, (Chester, in walnut with sage cloth) is an absolute delight to play on, and makes an equally beautiful dining table.
So glad we took the plunge and treated ourselves.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Signature Huntsman pool dining table

I ordered a Signature Huntsman (oak and walnut) 7ft pool table with a superfine grey cloth. Delivered within 3 weeks as estimated. The delivery guys were brilliant as well - arrived when they said, quick and efficient setup and lots of helpful advice.

Table plays brilliantly. Cloth is superb. Cushions respond perfectly. And the table looks lovely when not being used.

The overall experience makes the investment worthwhile and am sure we will enjoy for years!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding.

From my first visit to the showroom to delivery day, I can honestly say my experience with this company has been outstanding.Jake has kept me informed throughout the process and is a credit to Home Leisure Direct. My Pinball machine was delivered today by Chris and James and installed so fast, I was playing it within minutes. Brilliant service and I am in awe of my awesome Pinball machine. These guys are outstanding.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great showroom visit and Callum was…

Great showroom visit and Callum was very accommodating with all our questions and helped with the final selection of pool table

July 5, 2025
Unprompted review
Home Leisure Direct logo

Reply from Home Leisure Direct

Thank you so much for your kind words! We’re delighted you enjoyed your showroom visit and that Callum was able to help with all your questions. We hope you’ll enjoy your new pool table for many years to come, and we’re always here if you need any further assistance.

Rated 5 out of 5 stars

Beautiful Pinball Machines

Callum at Home leisure direct was so helpful and found me two pinball machines in beautiful condition that I had almost given up trying to find. The process from start to finish was made so easy and I highly recommend using them.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Quality table

Ordered and delivered in exactly 4 weeks, table is very well made and plays superbly, table fitters were spot on, everything went really smoothly with no problems

August 11, 2025
Unprompted review
Home Leisure Direct logo

Reply from Home Leisure Direct

Thank you so much for your kind words! We’re delighted to hear your table arrived on time, plays superbly, and that our fitters did a great job. It’s fantastic to know everything went so smoothly from order to installation.

Wishing you many years of enjoyment on your new table!

Rated 2 out of 5 stars

Poor communication

Ordered a signature pool table plus various accessories and upgraded cloth. From placing the order the communication wasn’t great and generally takes a week for a reply to an email which then doesn’t resolve the issue just blames their stock levels, their computer system or other suppliers. Still awaiting cues from an order placed early June when they took full payment. The delivery went well and was very good. (Hopefully the other bits will all be resolved soon) 🤞

August 8, 2025
Unprompted review
Home Leisure Direct logo

Reply from Home Leisure Direct

Thank you for taking the time to share your feedback. We’re really pleased to hear that the delivery of your Signature Pool Table went smoothly, but we’re very sorry that our communication and delays with your accessories haven’t met the standard we aim for.

We completely understand how frustrating it is to be waiting so long for your cues and upgraded cloth, especially after payment has been made. Unfortunately, some items have been affected by ongoing stock and supplier delays, but that’s no excuse for slow or unhelpful communication from our side — we’ll be reviewing this to make sure you receive faster, clearer updates going forward.

Rated 5 out of 5 stars

Pool coaching session with Ben Flack

I have just finished a 1 day pool coaching session with Ben Flack.

What an amazing experience from start to finish.

Anyone looking to take their game to the next level, speak to HLD and get yourself booked in, you won't regret it.

Many thanks to Ben for his advice, tips and patience throughout the whole day.

August 3, 2025
Unprompted review
Home Leisure Direct logo

Reply from Home Leisure Direct

We’re so pleased to hear you had such a great day with Ben! He’s a fantastic coach and it’s wonderful to know his advice, tips, and patience helped make the session such a positive experience.

Thank you for recommending us — we hope the skills you picked up help take your game to the next level, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Home pool table

Really pleased with my purchase, good quality table and expertly installed. Thanks to Sam for smooth ordering process.

August 1, 2025
Unprompted review
Home Leisure Direct logo

Reply from Home Leisure Direct

Thank you for your kind feedback! We’re delighted you’re pleased with your new table and the quality of the installation. We’ll be sure to pass on your thanks to Sam — he’ll be chuffed to know he helped make the ordering process smooth for you.

Enjoy your new table!

Rated 5 out of 5 stars

A lot of machines, and still great service!

Have purchased several pinball machines from this company. Currently at 9 machines in total. Great service and fantastic machines.

August 4, 2025
Unprompted review
Home Leisure Direct logo

Reply from Home Leisure Direct

Wow — nine pinball machines! We’re thrilled to have been part of building such an impressive collection. Thank you for your continued trust in us and for your kind words about our service.

We hope all your machines keep delivering endless fun, and we look forward to helping you add number ten when the time comes!

Rated 5 out of 5 stars

We dealt with Ben when ordering our…

We dealt with Ben when ordering our kit. Honestly couldn’t meet a nicer guy and of the million questions we asked him, he answered 99% of them on the spot. Any he couldn’t answer were followed up by him within 24h. Honestly, couldn’t be better.

July 1, 2025
Unprompted review
Home Leisure Direct logo

Reply from Home Leisure Direct

Thank you for your lovely feedback! We’re so pleased to hear Ben looked after you so well and kept you fully informed throughout the process. We’ll make sure he sees your comments — it’ll mean a lot to him.

Wishing you loads of enjoyment with your new kit, and we look forward to helping again in the future.

Rated 5 out of 5 stars

Faultless Service

Ben, Josh and the entire team have been an absolute joy to deal with from start to finish. A very long 6 months + in the making, they’ve stuck with us throughout, always there to offer a pointer, insight or useful trade contact to help us bring a brand new venue to life. We genuinely couldn’t have done it without the support from everybody at HLD.

July 28, 2025
Unprompted review
Home Leisure Direct logo

Reply from Home Leisure Direct

Thank you for such wonderful feedback. We’re delighted to have been part of your journey in bringing your new venue to life. Ben, Josh, and the whole team will be thrilled to know their support, advice, and contacts made a difference along the way.

It’s been a pleasure working with you over these past months, and we can’t wait to see your venue thriving.

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