Home Telecom Reviews 

Corey was really helpful & friendly.

Spoke to Guy and he was very helpful in arranging our Utilities for us and also awaiting to sort the WiFi

Mia was extremely helpful in setting everything up quickly and effectively.

I had a very disappointing experience with Home Telecom and would not recommend them based on how my account was handled.

I moved out of the property on 4 October 2025 and informed Home Telecom through multiple channels, including email, telephone and online chat, that I wanted to terminate my account. Home Telecom subsequently confirmed that my account had been terminated and refunded me for periods when I had not used the service.

Despite this, I was later contacted by LCS regarding an alleged outstanding balance. This was extremely frustrating and confusing, particularly given the previous confirmation that the account had been terminated and the fact that I had not used the service after moving out.

I have now had to spend additional time formally disputing the alleged balance and asking Home Telecom to explain why the matter was referred for collection in the first place.

Based on my experience, the account closure, billing and communication processes have been extremely poor. Customers should not have to repeatedly prove that they terminated an account after receiving confirmation of termination.

I hope Home Telecom investigates this properly, corrects its records, and ensures that customers are not pursued for disputed charges after their accounts have been closed.

And BTW: this issue is still not resolved:)

Jordan has been so helpful and a pleasure to talk to

I contacted the online chat this morning as I find it quicker than waiting for someone to answer on the telephone.
I spoke to a nice man called Will who put my mind at rest due to my bill.

Cory’s brilliant.

I was taking to Mathew . He was
very helpful, knowledgeable and answered all my questions. Very pleasant experience and we even manage to have good laugh! I am very happy customer! Thank you!

WILL
in the last 2 days I have done live chats with Will and he has been very helpful. There is a lot of emails and stuff posted to you with the router but it doesn't explain the basics so in that respect Will was great

Prompt answering friendly people and nice to speak to a human. AJ who arranged my package was friendly and very professional overall a good customer service experience!

A very easy and quick solution to problems that can be an issue with other companies. Guy was very helpful and provided exceptional customer service.

Dave S was very good and informative whilst giving the best prices in comparison with others

Having explained I was an elderly pensioner with difficulties in comprehending computer jargon Mathew made the process of combining my broadband and telephone relatively simple.

Spoke to Guy, really helpful, made the process very easy

I dont recognise the company these reviews are puported to be around.
They do not to respond to calls or emails. I attempted to cancel In February. In July they were still billing me (my service was provided by another provider since March).

I am getting continuous invoices since I stopped the DD that are escalating towards court action and they do not respond to attempts to cancel. Appalling service.

I have evidence pf numerous emails and a customer reference- still no action. I have included my customer reference number here in case that prompts a review.

I am concerned they will put something on my credit file but they just won’t let me cancel.

Quick and easy. Fast internet. Spoke to Laura, she was very helpful. Even helping me with switching utilities and sorting removal services for my house move. Thank you.

Good customer service. Representative was knowledgeable.

Guy was really helpful

Ben was amazing and very helpful.