Banner for Home Telecom

Home Telecom Reviews 

20,024
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,995 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that staff members are exceptionally helpful, patient, and knowledgeable when guiding them through utility setups. Customers highlight the clear communication, friendly attitude, and smooth process provided by the team during relocations. Reviewers note that the overall service quality makes managing energy and broadband accounts easy for first-time movers. However, some people mentioned experiencing frustrating communication gaps and unhelpful customer service responses during unexpected technical problems. A few other people also felt that sudden service suspensions, poor communication, and long waiting times made resolving issues difficult.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, extensive knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that calls are answered quickly and... See more

Service

Reviewers highlight positive aspects of service, noting friendly and professional support when setting up... See more

User experience

Consumers find user experience to be very positive, highlighting smooth and straightforward processes with... See more

Customer communications

People report ambiguous experiences with contact. Some consumers expressed concerns when the business... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben was wonderful! He made moving and switching all of my utilities super easy and offered me the best options for my circumstances. He was easy to work with, helpful and clear. His sense of humour de... See more

Company replied

Rated 5 out of 5 stars

Jade was incredibly helpful in setting up all the utilities for my new home. I was worried it would be complicated since I’d never done it before, but she made the whole process smooth and straightfor... See more

Company replied

Rated 5 out of 5 stars

Diego was extremely patient and helpful throughout the call. He took the time to answer all my questions clearly and made sure I understood my options and what was best for my new home energy and gas... See more

Company replied

Rated 5 out of 5 stars

I had a very helpful and informative chat with Mia McGowne from the Home Telecom team who gave me good advice on different utility options which has made things a lot easier for me and stress free. Sh... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider

About Home Telecom

Written by the company

Sky TV Offer

Written by the company

Flexible Sky TV offers exclusively through Home Telecom
Why not take advantage over over 300 satellite TV channels with HD for as little as £25 per month. Whether you're renting or buying, our 6-12 month contracts are perfect for you! With special promotions and offers now on, we've got something for everyone. Get in touch on 01403 216131 and be prepared to be amazed.

Flexible contracts guaranteed!

From 30 day rolling to 18 months, we've got the perfect contract for you

As the only provider who specialises in flexible contracts and moving home, our packages are tailor made to you. From superfast 80mbps fibre on 30 day contracts to Sky TV starting a 6 months, we won't disappoint.

Contact info

Promotion box for Home Telecom

Switch to us today!

Superfast WiFi & Unbeatable Reliability

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(20,024)

4,974 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding company

Well I opened a live chat with Will the agent as my account was still stating that it was suspended and Will had it removed within minutes. I can't fault the whole company's customer service, billing and reconnection team from start to finish they have all been very polite, very friendly, very helpful and give me a time everything would be up and running again and I would definitely recommend them

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Daniel was extremely helpful and…

Daniel was extremely helpful and supportive throughout the process. He made setting up everything really easy and was always happy to help. Really appreciate his excellent service!

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

I spoke to Amir and he was very…

I spoke to Amir and he was very informative and was easy to hold a conversation with. He made me feel more relaxed about moving into my new home by giving me information on the cheapest service providers to join. I had an amazing experience and would recommend to everyone else

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Corey’s customer service was absolutely…

Corey’s customer service was absolutely first class. It’s evident that he really cares about providing the best, most cost effective deal for customers and he was very pleasant and a a pleasure to speak to. Thanks for a great experience Corey!

August 20, 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

I had Will helping me to resolve my…

I had Will helping me to resolve my issue. Thanks again Will

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amazing Service from Diego

I had a really positive experience with Diego, who helped me with both my broadband and electricity. He was friendly, professional and really easy to talk to. He took the time to understand what I needed and recommended the packages that best suited me, rather than just trying to sell me something.

I really appreciated how helpful and knowledgeable he was throughout the process. I’d definitely recommend Diego to anyone looking for help with their broadband and energy services. Great customer service! ⭐⭐⭐⭐⭐

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amir - Goodlord

Amir was very friendly, he spoke clearly and helped with all my queries regarding electricity tariffs, funny also.

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Excellent Service

Really happy with the service from Goodlord. I was contacted by Corey while sorting out my house move, and he was really helpful from start to finish. He took the time to explain everything clearly and managed to get me a really good deal on my energy.

Corey was friendly, professional and made the whole process really easy. Would definitely recommend Goodlord, especially if you’re moving house and want someone to help take the hassle out of sorting your utilities.

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 4 out of 5 stars

Good to deal with

Good to deal with, remains to be seen how good they will be long term.

August 17, 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Had a lovely chat with Kebbis

Had a lovely chat with Kebbis , he was supremely helpful and reallly kind and patient in explaining the energy usage and everything there in with the move . Highly recommmend speaking with him for any queries .

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Kebbis was efficient

Kebbis was efficient, friendly and extremely polite. Hope to speak with him again.

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Powerful communication strategist

Great service

August 18, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Supportive Team

Corey was very helpful when helping me set up broadband. His colleague was also very helpful over another phone call. Overall they were a brilliant team to support me.

August 18, 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

My experience with Corey during our…

My experience with Corey during our conversation was conscise, polite and respectful. He explained to me very well.

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Guy was very helpful and useful and…

Guy was very helpful and useful and helped me to find the cheapest and best deal, thank you very much

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Valentin Valeanu was very helpful

Valentin Valeanu was very helpful. Thank you for your assistance 😊.

August 19, 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Will was efficient and clear…

Will was efficient and clear communicator. Job well done.

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look