HomeThangs Reviews 

Ordered a table from this company on 8/9/21. Received a call from the delivery company to schedule delivery and they would only give me a window of time from 8-6:30 pm to receive the item. I told them it was an empty building so I’d need a shorter window of time so I could be available to sign for delivery. They told me they would have the driver contact me an hour before delivery. No one ever contacted me then I get a call from the driver saying they were there. I told them I would head there but would be about 20-30 mins before arrival. Also called in to their dispatch team to confirm this. Got there and no delivery driver. Got an email at 3pm with a tracking link saying the delivery was attempted at 7:24 pm which hadn’t even occurred yet in the day and there would be a $94 charge for attempted delivery. Wanted me to reschedule the delivery and I told them if they can’t give me a shorter window, the same issue would happen again. The customer service rep screamed at me and hung up the phone. Still haven’t received item or refund. Stay away!!!

Purchased an expensive vanity and checked it for damage as instructed and found none. Was not ready to install it yet as the bathroom tile still needed to be installed. 2 weeks later I went to install it and noticed both drawers were crooked and out of alignment. After contacting Homethangs support department I was told that a replacement vanity base will be shipped out. I am satisfied with HomeThangs.

Tough experience. Vanity looked fine upon delivery- we immediately pulled the packaging away and checked it as instructed. Unfortunately the vanity was not to be installed for 5 days so we did not LIFT it off the shipping base - who would...it was in the garage taking up the open floor space! Day 5 for installation, lifting off the base caused a loud creak and a stress fracture pulled open the side support. It had obviously been dropped during shipping and once moved off the support of the shipping base, the compromised structure couldn't hold square - large crack and the entire piece went off kilter just enough so a drawer stuck. SO. I emailed Homethangs, who said would reach out to manufacturer who shipped it. Told me there is a 48 hour strict limit to reporting damage, based on supposedly the manufacturer, but when I called the manufacturer they said it was the shipping company policy. Two weeks went by with no resolution. On the 12th day, I emailed Homethangs and he reached out to see if James Martin was on it. They responded that they had JUST (lol) heard back from the shipping company and the answer was no - its strict 48 hour policy. So, after explaining I had what was I now know is called 'concealed damage' discovered after 5 days neither Homethangs nor James Martin Vanities would help me, both telling me that the 48 hour limit is solid, J.M. blaming the shipping company. OK - I called the shipping company... who said that there is NOT a 48 hour policy on their part and they helped me by getting the relevant numbers and filing a claim for me. I received a check to reimburse me for the ruined vanity with no problem - as of course it was insured by the manufacturer upon shipping. No matter what they would like to say about it and their '48 hour' policy, I checked as was told to do and could not have discovered this damage until the 5th day when the contractor lifted it. The shipping company listened and understood and worked with me. I know Homethings was constricted by James Martin, but their best advice was to call a furniture repair person to fix it. I did try that and he said it would never be the same. The fact that the shipping company, which caused the damage, was so easy to work with and the people who got my money for selling me the vanity made NO effort to help on a vanity that was delivered with concealed damage and a simple claim solution to reimburse me is just POOR POOR POOR. Buyer beware - they are in the selling business, not the customer service business. The problem was easy to resolve - and would have been easier for them than for me as I didn't have the shipping bill and insurance numbers from the manufacturer. They just didn't care - they had my $.

never answer the phone or return messages. when you call customer service during business hours
ait rings at someones home. Then after hours it says leave a message but they are not returned. I think they may be out of business.

Customer service won't help you get your delivery. They say here is the trucking number call them. Over 3 weeks still waiting for my delivery, and 4 delivery dates later still no vanity.

I worked with Paul at HomeThangs for months in selecting and purchasing tile for a bathroom remodel. He was incredibly helpful and responsive -- and I was a difficult customer! The tile I wound up with (Soci Grunge) is fantastic -- haven't had it installed long enough to say much about it, beyond it being gorgeous. Paul arranged shipment and when we made some changes and needed more tile quickly, he managed to arrange delivery within a week -- stellar service all around. If you're needing tile, I highly recommend HomeThangs!

We ordered a vanity from HomeThangs after shopping multiple sites. Their pricing was the best and they had a special on the line I was ordering. In addition I received free shipping. I was called the next day and informed that the vanity was out of stock but offered a different color which ended up being a better fit. Our vanity arrived less than a week later. I will recommend HomeThangs to everyone who asks and I have bragged about the great price and service that I have received.