First off - I wrote a 3 star review of the 3 burner Fire Mountain bbq on their website and it instantly vanished. They only display 5 star reviews...so that's obviously a huge red flag a... See more
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Delighted with purchases, colour slightly paler but absolutely fine. Only criticism with toaster, but not taking away from product flex/cable could do with being 2 ins longer, had to rearrange things... See more
Company replied
My new 4 burner gas barbecue with side burner arrived within a couple of days after ordering it over a weekend. It was well packed and no parts were damaged or missing. Having assembled quite a few... See more
Company replied
Awesome Service from Fire Mountain! I bought their largest BBQ. Some of the parts were damaged but they arganised a replacement shipment real quick. The BBQ works an absolute charm!!.
Company details
Written by the company
Welcome to Homewares Direct, where we believe that your home should be a reflection of your unique style and personality. Established with a passion for enhancing living spaces, we curate a diverse collection of high-quality homewares to inspire and elevate your home. Homewares Direct is more than a retailer; we are your destination for a seamless blend of quality, style, and functionality across every corner of your home. Whether you are igniting the barbecue, experimenting in the kitchen, or lounging in your garden sanctuary, our curated selection of Fire Mountain, Vitinni, and Alfresia products brings you the best in homeware innovation. As we continue our commitment to offering the best in homewares, we are excited to also showcase Minky Homecare products, ensuring that your home not only looks its best but is also maintained with the utmost ease.
Contact info
Vale Mill (Rochdale) Ltd, OL16 1TA, Rochdale, United Kingdom
- 03300020787
- support@homewares.direct
- www.homewares.direct
3.1
Average
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fast deliver and great product!
May 15, 2023
Reply from Homewares Direct
Hi,
Thank you so much for your positive feedback and we are delighted you are happy with your purchase.
Thank you again for shopping with us.
Best Wishes
Vitinni
Now ready for the summer ☀️ - great bbq
Seems like a good product, well priced and great on first use. Packaging damaged on delivery but bbq all good. Straightforward instructions, but took a few minutes to put together. All went well and really pleased with it!
April 29, 2023
Reply from Homewares Direct
Hi Mike,
Thank you so much for your positive feedback and we are delighted you are happy with our products and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Reply from Homewares Direct
Hi Kane,
Thank you so much for your positive feedback and we are delighted you are happy with our products and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Mammoth build
I have today opened and built my barbecue and what a build it was.iam a motor mechanic so have tools skills etc I was expecting to put a few parts on ie legs wheels etc but you have to build the entire frame & hood from component parts nuts bolts and screws I would think the average man in the street would struggle to build this unit also parts arrived bent/twisted as packaging was not the best but when it was built up it is very impressive barbecue for the price.
April 8, 2023
Reply from Homewares Direct
Hi Lee,
Thank you so much for your feedback and we are delighted you are impressed with your BBQ. If you require any further assistance please do not hesitate to contact our customer service department and we will be happy to assist you further.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Delighted with purchases
Delighted with purchases, colour slightly paler but absolutely fine. Only criticism with toaster, but not taking away from product flex/cable could do with being 2 ins longer, had to rearrange things in small kitchen. (Bit of a task) but toasts perfectly and evenly, I can now enjoy thick toast and crumpets once again, without using grill. Kettle boils quickly, keeps hot if you wish, not as loud as its predecessor.
April 15, 2023
Reply from Homewares Direct
Hi Susan,
Thank you so much for your positive feedback and we are delighted you are happy with your purchase.
We are always glad to hear about our customers experience and thank you again for shopping with us.
Best Wishes
Emma
A good price and fast delivery.
April 6, 2023
Reply from Homewares Direct
Hi Barry,
Thank you so much for your positive feedback and we are delighted you are happy with our products and the service we provided.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Great grill, and easy to get spare parts
Bought a Fire Mountain gas grill couple years ago. Going well so far, although the "flame tames" had rusted away this winter. However, I was able to easily buy spares from them, and it was quick and painless to sort. I think the only thing that could've improved the spare parts is if they were available on a web shop!
April 4, 2023
Unprompted review
Reply from Homewares Direct
Hi James,
Thank you so much for your positive feedback and we are delighted you are happy with your BBQ Flame Tamers. It is not possible to advertise the spares via the website at the moment but it is something we will look into for the future.
Thank you again for shopping with us.
Best Wishes
Fire Mountain
Reply from Homewares Direct
Hi Mark,
Thank you so much for your positive feedback and we are delighted you are happy with your items. We are always glad to hear of a positive customer experience and thank you again for shopping with us.
Best Wishes,
Fire Mountain
Delivered quickly
Delivered quickly, a little tricky to assemble, definitely requires 2 people in places. It would have been nice if a regulator was included. Had to use my old one, but if first bbq, would have had to buy separately. Tried it out and works a charm. This us my second fire mountain bbq as I do think they are excellent and reliable products. Bought the pizza oven attachment as well, looking forward to trying it out
March 21, 2023
Reply from Homewares Direct
Hi,
Thank you for this review and for your order. We are always glad to hear of a positive customer experience.
Best wishes,
Fire Mountain
Very good customer service
Very good customer service. I bought one of their mixer from Amazon. Product was good but I had some problems with it after a few months. I get in touch with them directly instead of Amazon. They were very helpful and sort the problem quickly. Good to deal with responsible companies who still cares about their customers after sale.
March 6, 2023
Unprompted review
Reply from Homewares Direct
Hi,
Thank you for this review and for your order. We are always glad to hear of a positive customer experience.
Best wishes,
Vitinni
Delivered quickly and well packaged.
February 23, 2023
Reply from Homewares Direct
Hi Colin,
Thank you for this feedback and for your order. We hope you enjoy your purchase.
Best wishes,
Fire Mountain
Reply from Homewares Direct
Hi Hazel,
Thank you for this feedback and for your order. We hope you enjoy your Air Fryer.
Best wishes,
Vitinni
Dual drawer airfryer
With the energy crisis I bought an air fryer with 2 drawers. It has been a great buy. It cooks joints in less time than the oven. Also potatoes, chips, steaks, bacon, sausages. I’m still experimenting with other thing
February 4, 2023
Unprompted review
Reply from Homewares Direct
Hi Angela,
Thank you for this feedback and for your order. We hope you enjoy your Dual Basket Air Fryer.
Best wishes,
Vitinni
Great product, great service
Ordered the pan set which are straight on one side so they can be stored on their side. Product is great, and is of high quality. Easy to order, delivery was efficient, couldn't ask for any more!
December 23, 2022
Unprompted review
Reply from Homewares Direct
Thank you so much for your positive feedback.
We are always glad to hear about our customers experience and thank you again for shopping with us.
Best Wishes
Emma
Easy to order and easy to use
Easy to order and easy to use! The rice cooker is a life saver and looks fab in my kitchen too. Would purchase again from Vitinni!
February 1, 2023
Unprompted review
Reply from Homewares Direct
Thank you so much for your positive feedback.
We are so glad you like your Rice Cooker.
Thanks again for your order.
Best Wishes
Emma
Air Fryer great product
I have a Vitinni air fryer which has completely changed my life for the better. Food cooked rapidly & to perfection too. Another plus: it is very economical to run. Easy to clean & an overall great product. Fast & efficient service from Vitinni. Would highly recommend.
January 31, 2023
Unprompted review
Reply from Homewares Direct
Thank you so much for your positive feedback and we are delighted you love your air fryer.
We are always glad to hear about our customers experience and thank you again for shopping with us.
Best Wishes
Emma
Love!
Can always trust Vitinni to provide premium products at an affordable price! I've had both pans and electricals from Vitinni including an air fryer, kettle, toaster and stand mixer. Extremely fast delivery and amazing quality, I couldn't live without my air fryer now :) thank you Vitinni!
January 17, 2023
Unprompted review
Reply from Homewares Direct
Thank you so much for your positive feedback and your continued loyalty.
We are always glad to hear about our customers experience and thank you again for shopping with us.
Best Wishes
Emma
The Vitinni Air Fryer & Coffee Machine
I have the Vitinni air fryer and it is absolutely brilliant. It cooks everything to perfection and is so easy to use and so easy to clean and store. I also have the Vitinni coffee machine and it has a really cool slim line design and looks so cool in my kitchen as well as making the best coffee
January 17, 2023
Unprompted review
Reply from Homewares Direct
Thank you so much for your positive feedback.
We are always glad to hear about our customers experience and thank you again for shopping with us.
Best Wishes
Emma
Really helpful customer service team
Really helpful customer service team who answered all my questions quickly. Ended up placing an order and got the delivery just a few days later! Super happy with my new blender, I've used it a few times so far and it's fab.
December 28, 2022
Unprompted review
Reply from Homewares Direct
Hi Victoria.
Thank you so much for your positive feedback and we are delighted you are happy with your blender.
We are always glad to hear about our customers experience and thank you again for shopping with us.
Best Wishes
Emma
Great air fryer
Bought a dual basket air fryer and I’m very impressed! Quick delivery and great customer service. Would recommend
January 9, 2023
Unprompted review
Reply from Homewares Direct
Hi,
Thank you so much for your positive feedback and we are delighted you are happy with your air fryer.
We are always glad to hear about our customers experience and thank you again for shopping with us.
Best Wishes
Emma
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