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Hopkins Homes Reviews 

604
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly sales representatives and site staff for being exceptionally welcoming, professional, and genuinely caring throughout the entire house-buying journey. Consumers deeply appreciate the constant progress updates, reassuring guidance, and smooth, stress-free communication provided from initial reservation down to final handover. Some reviewers were not happy with the aftercare service, noting frustrating delays, unresolved building defects, and poor communication after moving in. A few individuals also reported encountering unexpected property flaws, complex garden leveling issues, and an overall lack of flexibility from management when trying to resolve urgent problems.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the buying process. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently helpful,... See more

Service

People report positive experiences with service, noting that the entire process from initial sales... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. While many reviewers... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed a deposit on a bungalow under construction late summer subject to a sale of a property in the Midlands. Sadly we aborted this to Christmas but through out The Elms sales person Jason Hutton... See more

Company replied

Rated 5 out of 5 stars

Charlotte was exceptionally professional and went the extra mile for us. Answered all our questions and if she didn’t know would go and ask. She was also good at keeping us updated as the build progre... See more

Company replied

Rated 5 out of 5 stars

Delighted to be moving into our new house in a few weeks. Hopkins homes came out top for us over many other builders and developments. Fantastic houses and a great layout. The icing on the cake is the... See more

Company replied

Rated 5 out of 5 stars

Great service throughout the purchase of our property with Grace. Once we were in, we had a few snagging items, however Jamie and Luke have been very attentive and very efficient in getting these r... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Hopkins Homes

Written by the company

Welcome to the official Trustpilot page of Hopkins Homes - the leading independent housebuilder in East Anglia

A Tradition of Excellence - From cottage to country house, every Hopkins home has a personality. A property you'll love, forever. Hopkins homes are renowned for developments of character, style and individuality throughout East Anglia.


Our Story

Since our first project, the renovation of a Halesworth cottage in 1985, Hopkins Homes has been defined by attention to detail and craft. Today, Hopkins Homes is the largest privately owned housebuilder in East Anglia, creating exceptional new-build homes in beautiful locations.

Even though Hopkins Homes offers a wide range of styles and sizes, every home we build is planned, designed and built to the highest standards. Buying a new home is the biggest purchase most people make. We take our time and we care, to ensure we build the perfect property for all of our purchasers and their families.

Key to the look and feel of our new-build properties are the traditional crafts and selection of materials we use. Whilst we offer a wide selection of finishes to make a house a home, we know it must all start with a high-quality build as standard.

New Homes in Norfolk
New Homes in Suffolk
New Homes in Cambridgeshire
New Homes in Essex

A Lasting Relationship

Written by the company

Buying a home with Hopkins Homes is the start of a lasting relationship.
Our Sales team are on hand to assist you from your first enquiry through to completion day. Our Customer Care team offer support once you move in.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(604)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Team @ Bramford

Couldn't have wished for a better experience buying from Kim at the Church view Bramford development. Nothing was much trouble and the site manager Dan also took time out to explain the tech in our new home.

March 28, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for the positive review of our team at Church View, Bramford.

Rated 5 out of 5 stars

Very positive first time buyer experience!

My partner and I have just bought our first home from Hopkins, in Needham Market. We can’t fault our experience from start to finish. Right from the start, Vikkie went out of her way to do everything possible to make our experience positive. She negotiated on our behalf for some wonderful incentives and kept us updated throughout the buying process. Now that we have our house, we couldn’t have hoped for a better quality house to call our first home. Thank you!

March 29, 2025
Unprompted review
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Reply from Hopkins Homes

Congratulations on your first home. St George's Park in Needham Market is a thriving new community in a wonderful Suffolk village. We wish you all the best in your first home.

Rated 3 out of 5 stars

Mid estates for top pricing

Im not sure how these homes got awards. There are houses with TOILETS right at the front of the house, with MASSIVE windows so you can never open the blinds. The loose gravel on driveways blocks the sewage drains for whole roads and the council wont take over.

The CHIDLREN'S play park has massive boulders for children to slip on-no slides or swings????

There are massive holes for.rats in the walls behind radiators.

Decorative tops to houses that cause leaks in the roof.

Outrageous for modern day house prices.

March 28, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your feedback and apologies if we haven't met your expectations. We'd like to reassure you that the design and build quality of our homes is really important to us. We've requested more details from you so that we can investigate matters further.

Rated 5 out of 5 stars

Having dealt with Mandy

Having dealt with Mandy, the sale was really smooth, she is on top of dates of completions of everything, and will send reminders, information on how far the build is etc, a real help when you are working full time. Thanks Mandy for your wonderful help, I shall miss you when the office closes down.

March 28, 2025
Unprompted review
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Reply from Hopkins Homes

We are delighted to hear how Mandy has kept you informed throughout your buying journey with us. We will make sure she gets to see your feedback.

Rated 5 out of 5 stars

I have recently bought on the Bramford…

I have recently bought on the Bramford site having purchased four new builds previously from various developers. I can honestly say that Hopkins homes have been the best quality. Inevitably when you buy a new property, there are always snagging issues but these are dealt with by site and customer service services expediently and without complaint. Kim and Dan, on site, are fantastic and can never do enough to help.

October 21, 2024
Unprompted review
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Reply from Hopkins Homes

Thank you for your glowing review. Church View in Bramford is a stunning new development on the outskirts of Ipswich with plenty of open space and a countryside outlook. We wish you the very best in your new home.

Rated 5 out of 5 stars

Thank you Mandy!

I would like to say thank you to Mandy Smith from Hopkins Homes. We bought our Hopkins Homes house a year ago and throughout the whole buying process she was very helpful, patient, friendly and the great service has also continued post completion. We felt and still feel well looked after and still go to her for any queries that we have or bits that need sorting. Thank you Mandy!

March 28, 2025
Unprompted review
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Reply from Hopkins Homes

We are pleased to hear that Mandy has been so helpful and continues to support you whilst you settle into your new home. We will make sure she gets to see your feedback.

Rated 5 out of 5 stars

Bought my home at Alconbury Weald

Bought my home at Alconbury Weald, Mandy Smith was my sales contact. Couldn’t have asked for a smoother process from Mandy. 5 star.

July 20, 2024
Unprompted review
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Reply from Hopkins Homes

Thank you for your 5-star review.

Rated 5 out of 5 stars

Smooth experience start to finish.

Bought my first home with Hopkins and the entire process was made effortless from start to finish.

Mandy at Hopkins Homes at Alconbury Weald was very helpful, professional and friendly throughout the whole process. Absolute credit to the team and would happily purchase again from Mandy/Hopkins.

The quality of the property is top tier and the brands they use for tiling/appliances etc is high end quality.

They do not disappoint.

Highly recommend.

December 27, 2024
Unprompted review
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Reply from Hopkins Homes

Congratulations on your first home. Thank you for choosing Hopkins Homes for your first step on the property ladder.

Rated 5 out of 5 stars

From the moment we walked in the door…

From the moment we walked in the door we were made to feel welcome. Mandy Smith was very informative and helpful throughout the whole process, helping with the sale of our old house and purchase of the new Hopkins Dunton. It was a very smooth and fast process assisting with the handover was Deputy Site Manager Cameron who again helped thing flow smoothly and looked after us during and after the purchase. Mandy continues to be friendly and helpful with any queries we have even after being here for almost eight months now. I would definitely recommend Hopkins for ease of purchase and a quality finish.

July 26, 2024
Unprompted review
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Reply from Hopkins Homes

Thank you for recommending Hopkins Homes and the glowing review of our team. We are pleased to hear that everything flowed smoothly for you.

Rated 4 out of 5 stars

The whole process of buying our Hopkins…

The whole process of buying our Hopkins home from initially visiting the sales office to moving in day went very smoothly. Mandy is professional, friendly and very helpful. Communication was good and our questions were answered promptly.

March 27, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for sharing your home buying experience with us. It's great to hear it went so smoothly.

Rated 5 out of 5 stars

We had a great experience…

We had a great experience from the moment we walked in the door to meet Mandy, the handover and the first 6 week check with Cameron, all issues were sorted very quickly. Both Mandy and Cameron we very helpful and didnt mind answering my 'silly' questions even now! We have now been in our new home over 8 months and have had very few issues. Even living next to a unbuilt house it was made sure the area was tidy and did not disturb us. We even enjoyed the contractor whistling christmas songs in December!

July 26, 2024
Unprompted review
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Reply from Hopkins Homes

No question is too silly - we are here to help every step of the way. Thank you for sharing your positive experience at Alconbury Weald.

Rated 5 out of 5 stars

The first time we visited the showrooms…

The first time we visited the showrooms at Church View, Bramford and picked up the site plan ,we knew we would like to Purchase a Hopkins Home there .We were very impressed with the high standards and superb quality of the Houses.
The customer service we have received from Kim has been exceptional, extremely helpful, friendly and very professional. Kim is always quick to respond to any questions and queries, offering lots of help and advice .Her wealth of experience has been very much appreciated .
Thank you Kim
We have just recently moved into our New Hopkins Home and are absolutely delighted with it .
Also a huge thank you to Dan the site manager for all his help, kindness and expert advice too A really wonderful team .
Best wishes
Suzanne &Paul

January 24, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your wonderful review of our homes and team at Church View, Bramford. It is a lovely new community. We wish you all the best in your new home.

Rated 5 out of 5 stars

Church View

I saw Kim yesterday at church view. We are looking to relocate from Colchester, so doing lots of research. We were so impressed with the development offering lots of open space and the build quality was spot on. Even though we are at the beginning of our journey, Kim took the time to show us options within our budget. She was extremely helpful and knowledgable, so much so that my wife and I are getting our house valued to go on the market and hopefully purchase at Church View very soon!! Thanks Kim for helping us decide, albeit quicker than we thought :)

March 24, 2025
Unprompted review
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Reply from Hopkins Homes

It's great to hear that you're moving forward with your plans so quickly. We wish you all the best with the house valuation, and we hope to welcome you as part of the Church View community very soon. If you need any further information or assistance along the way, don't hesitate to reach out to Kim.

Rated 5 out of 5 stars

This is the second home we have bought…

This is the second home we have bought from Mandy at Alconbury Weald and we cannot sing her praises enough. She wants to help. She is always on the end of the email. She is very knowledgeable. Hopkins homes are beautiful and they seem to be a great company to deal with thus far. Definitely
Recommend Hopkins & Mandy.

March 22, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for recommending Hopkins Homes and for your repeat purchase at Alconbury Weald.

Rated 5 out of 5 stars

Abbots Vale Bury St Edmunds

Abbots Vale, Bury St Edmunds
Reservation appointment:
Clare Canning is fantastic!!! The service she provides is second to none and she makes you feel very at ease throughout the whole process. Always friendly and supportive of any questions and queries I had, and even welcomed my parents along for the ride! I can’t recommend Clare highly enough, and am so grateful for all her help in this process. 5* service all the way!

March 24, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your 5-star feedback. It's great to hear how supportive Claire is - we are with you every step of the way.

Rated 5 out of 5 stars

We accompanied our daughter today when…

We accompanied our daughter today when she met with Claire Canning at Abbots Vale, Bury St Edmunds, for her reservation appointment.
Claire was very professional, explained everything in great detail and answered all our questions.
She is very friendly, personable and thorough.
We highly recommend her.

March 24, 2025
Unprompted review
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Reply from Hopkins Homes

Its a delight to hear how helpful our Sales Consultants are. We wish your daughter all the best in her new home.

Rated 5 out of 5 stars

Excellent

The house designs and infrastructure are very modernized. The sale team is also very patient and helpful. We totally love our experience with Hopkins Homes (Abbots Vale development at Bury St Edmunds).

February 28, 2025
Unprompted review
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Reply from Hopkins Homes

The homes at Abbots Vale in Bury St Edmunds are stunning. There are two show homes to explore - it's definitely worth a visit.

Rated 5 out of 5 stars

Jason Hutton at Hopkins Woolpit

Jason and the whole hopkins experience has been great so far. From our first point of contact over a year ago to the point we found our dream property, the experience has been excellent. His communication is always quick and helpful and he always goes out of his way to make sure everything is as smooth as possible. We can’t thank him enough.

March 9, 2025
Unprompted review
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Reply from Hopkins Homes

We are excited to hear that you found your dream home with Hopkins Homes and that your experience with Jason met your expectations. We wish you the very best in your new home.

Rated 5 out of 5 stars

Our First Hopkins Home

We bought our new Hopkins home 18 months ago and we couldn’t be happier. Clare, our sales consultant was excellent from start to finish. She was professional, honest and accommodating. She allowed us time to look around the house at our leisure, so that we could plan our move. She was knowledgable and enthusiastic and she made, what is generally a very stressful time, both enjoyable and exciting. Thank you Clare, you are a star.
The Customer Care team were also excellent and we truly appreciate all their help.
We would definitely recommend Hopkins Homes and we are delighted with our house and the lovely development.

March 10, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for recommending Hopkins Homes. It's great to hear how supportive the team have been and that you are delighted with your new home.

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