Products were a good price even before the regular discount code was applied. Delivery quick - ordered late Friday received Wednesday lunchtime. Own brand breeches and leggings superb quality - and ve... See more
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See what reviewers are saying
My first order experience was good. Really easy to use site and straightforward ordering and return. The return took a little while to be credited but there was tracking information provided so I wa... See more
The worst online retailer I have ever dealt with. Would give them zero stars if I could. They closed their customer service down 3 weeks before Christmas. My order was placed in November and was never... See more
Company replied
I ordered a rug on the 11th of December. The delivery date was 24th. I still have not received it. After countless emails to them they emailed me on the 11th January telling me my parcel was lost and... See more
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +33 1 87 21 15 20
- serviceclient@horze.fr
- www.horze.fr
2.7
Poor
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
merci super experience ne changez rien
March 23, 2022
Top rapide merci
February 13, 2022
SAV déplorable
February 8, 2022
Reply from horze.fr
Bonjour Sophie,
Merci pour votre retour.
Nous sommes vraiment désolés d'apprendre que votre expérience chez nous ne s'est pas déroulée comme prévu.
Notre équipe du service clientèle était très occupée et fait de son mieux pour répondre à tout le monde dans les meilleurs délais. Il arrive cependant parfois que nous ne voyons pas votre message à temps, et l'annulation de commande ne peut donc être effectuée.
Vous pourrez cependant retourner votre colis 100% gratuitement en enregistrant votre retour à cette adresse : horze.fr/findorder
Belle journée!
Votre équipe Horze
tres beau tapis
January 25, 2022
excellente communication
January 19, 2022
simple et efficace
January 14, 2022
Très bel articy
December 23, 2021
Merci super contente
December 15, 2021
Quick efficient service.
December 3, 2021
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