Hoseasons Reviews 

62,320
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is very simple to use, making the entire booking process remarkably smooth and easy. People also genuinely appreciate the welcoming staff and the fantastic holiday locations available across a wide range of properties. Travelers note that everything from short breaks to family trips is well supported by clear pre-arrival details. However, some customers also noted frustrating issues with last-minute booking cancellations or incorrect information regarding their chosen accommodation. A few other people also felt that customer support could be unhelpful when trying to resolve these unexpected problems.

What people talk about most

Booking process

Customers consistently note positive experiences with booking process, highlighting that it is very easy,... See more

Holidays

Clients share positive opinions on holidays, noting that booking is seamless and offers a great range of... See more

Staff

Consumers find staff to be positive, helpful, and welcoming across different departments. Reviewers... See more

Website

Reviewers highlight positive aspects of website, noting that booking online is simple and the platform is... See more

Location

Customers had positive experiences with location, noting that the sites are situated in beautiful areas close... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. St... See more

Rated 4 out of 5 stars

Easy booking system via chosen district. One comment; The overview says we should get in contact with the owner about "One or more beds can be linked to form double or twin beds (please advise the ow... See more

Rated 5 out of 5 stars

We stayed in a VIP lodge, fantastic quiet location. Lodge was fully equipped including fan and bug zapper/ citronella candles… which were very must needed as temperature topped 35 degrees! All sta... See more

Rated 5 out of 5 stars

The booking procedure was so easy and pleasant and had a lovely personal touch. It will be my 80th birthday, and with mobility issues I was offered so much detail about each lodge that I was easily a... See more


Company details

  1. Vacation Rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

View Lodges
Explore cottages
Boating breaks
Holiday parks
Visit Hoseasons

*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62K reviews

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4.5

All reviews

(62,320)

11,944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to find the accommodation to suit…

Easy to find the accommodation to suit our requirements. Booking on line very good .

August 18, 2026
Hoseasons logo

Reply from Hoseasons

Hi Peter, thank you for your wonderful review! We are so pleased to hear that you found it easy to locate accommodation that perfectly matched your needs, and that your online booking experience was very good. We hope you have a fantastic stay!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Booking.First a cold call from them after my…

First a cold call from them after my unsuccessful attempts to book a holiday, telling me there was a problem with their systems and offered to take payment over phone, which I declined. (Possible scam??)
She was very professional and understood my reasoning.
I called on the main line later that day and explained previous encounter. She confirmed circumstances and took my booking on phone. All exceptional service followed up with confirmation emails.

August 13, 2026
Hoseasons logo

Reply from Hoseasons

Hi Susan, we appreciate you sharing your experience with us. We understand your initial concerns regarding the unexpected call and the system issue. We are glad that our team member was professional and that we were able to successfully assist you with your booking over the phone, providing exceptional service and confirmation emails. Your feedback is valuable as we continuously work to improve our processes.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Booking a holiday

The booking procedure was easy and quick looking forward to our holiday now

August 18, 2026
Hoseasons logo

Reply from Hoseasons

Hi Peter, thanks for sharing your feedback! We're delighted to hear that the booking procedure was easy and quick for you. We hope you have a fantastic holiday!
Regards, Fiona
Hoseasons

Rated 1 out of 5 stars

DO NOT stay at Hoseasons Benson site…

I booked 7 nights as a first anniversary surprise for my Wife, to stay at the Hoseasons Benson site because it is sold as a quiet adult only site and I quote “A haven of peace and tranquility” Advertised as lodges on the Thames river we were given a caravan about one hundred metres from the river and about 30 metres from the very busy A4074. When we asked about the location we were told that you need to book one closer to the river and they were now full. (there is no mention of this when you book) After a very noisy first night we complained about the road noise and were told we could not be moved and to close all windows and air vents (on one of the hottest weeks)
The road noise progressively got worse over the weekend with motorbikes and lorries thundering by. We could not enjoy the hot tub and spent most of our day away from the noise caravan. Our week was ruined and after several emails all Hoeseasons would offer us was a £50 voucher.
DO NOT! stay here if you really want “a haven of peace and tranquility” it’s false advertising.

April 16, 2026
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Reply from Hoseasons

Hi Mr Broughton, thank you for sharing your experience with us, we are disappointed to hear that your holiday did not live up to the expectation of a peaceful retreat. We understand your frustration regarding the caravan's location, the persistent road noise, and the discomfort this caused, especially during the heat wave. We strive to provide a comfortable and enjoyable experience for all our guests, and regret that the issues you experienced were not resolved to your satisfaction

Kind regards,
Robyn
Hoseasons

Rated 5 out of 5 stars

Easy to negotiate the site and we were…

Easy to negotiate the site and we were able to complete our booking straight away.

August 18, 2026
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Reply from Hoseasons

Hi Adrian, thanks for your feedback! We're happy to hear that you found our site easy to use and that you were able to complete your booking straight away.
We hope you enjoy your holiday when the time comes!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Easily managed ive used hoseasons on…

Easily managed ive used hoseasons on numerous occasions great prices and quality of lodges excellent

August 18, 2026
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Reply from Hoseasons

Hi Malcolm, thanks for your fantastic review. We're glad to hear that you've had such positive experiences with us on a number of occasions, finding our prices great and the quality of lodges excellent.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Rang hoseseasons to book a holiday…

Rang hoseseasons to book a holiday break I had checked another site and they came 50 pounds cheaper for same holiday so hoseseasons matched it without a problem, I prefer to stay with the company that I have used on a few other occasions because they have a good reputation, the lady we spoke to was very helpful and sorted our break out in minutes, good helpful staff

August 18, 2026
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Reply from Hoseasons

Hi Paul, we're so pleased to hear you had such a positive experience when booking your holiday! It's wonderful to know that our team was able to assist you efficiently. We truly value your continued loyalty and look forward to welcoming you on your break.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Good staff on the telephone booking…

Good staff on the telephone booking system as we couldn't book a non-pet caravan online at this particular site.
Good standard of caravans at this site.
We are regular customers of yours and if you keep the prices down, we will holiday with you many more times. Thank you.

August 18, 2026
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Reply from Hoseasons

Hi there, we are very happy to hear that our telephone booking system was helpful for your non-pet caravan booking and that you were happy with the standard of caravans. We truly appreciate your continued loyalty and look forward to welcoming you back for many more holidays.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Great experience booking a holiday. Good web site to use and pretty easy to…

Good web site to use and pretty easy to navigate. Lots of choices at the particular holiday park I chose. Just a bit annoying that you had to input information every time you refreshed searches. But overall excellent site and great professional company

August 13, 2026
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Reply from Hoseasons

Hi Linda, thank you for your wonderful feedback! We're so pleased to hear that you found our website easy to use and that there were many choices for your holiday. We appreciate you highlighting the need to re-enter information when refreshing searches, and we'll certainly take that into consideration for future improvements.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Very helpful staff

I booked for the wrong day and they sorted it out for me, no problem!

August 18, 2026
Hoseasons logo

Reply from Hoseasons

Hi Pam, we are so pleased to hear that we were able to assist you with your booking and resolve the issue without any trouble. Thank you for your kind words!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Great service

Great service. Everything was handled well. All the instructions were manageable to follow. Overall we had a great holiday and we probably wouldn’t find the spot that we had without the hoseasons.

June 8, 2026
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Reply from Hoseasons

Hi Marcin, thank you for your feedback! We're happy to hear that you found our service great and that everything was handled well. It's fantastic to know that our instructions were manageable and that you had a great holiday with us!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Great website

Great website, easy to use.
Lots of info available on each property.
Great website over all, highly recommend!

August 12, 2026
Hoseasons logo

Reply from Hoseasons

Hi Laura, we're glad to hear that you found our website easy to use and that the information available on each property was helpful. We appreciate your recommendation, and hope you have a lovely holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars
Hoseasons logo

Reply from Hoseasons

Hi John, thanks for your review. We're happy to hear you had a great experience with us when you made your booking.
We hope that you have a fantastic holiday when it arrives!
Regards, Fiona
Hoseasons

Rated 4 out of 5 stars

Found it very easy to use and book…

Found it very easy to use and book holiday online.
We have used Houseasons before and have been very pleased and had lovely holidays.

August 18, 2026
Hoseasons logo

Reply from Hoseasons

Hi, thanks for your feedback. We are delighted to hear that you found our online booking process easy and that you've had lovely holidays with us in the past. We appreciate your continued trust.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Had an issue trying to book online

Had an issue trying to book online, made a quick call and all was sorted, excellent service received and now looking forward to our break

August 18, 2026
Hoseasons logo

Reply from Hoseasons

Hi Andy, we're pleased to hear that despite a small booking online issue, our team was able to quickly sort everything out for you.
We hope you have a fantastic break!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Very helpful staff

August 18, 2026
Hoseasons logo

Reply from Hoseasons

Hi Dorris, thanks for sharing your review. We are pleased to hear you received such helpful service from our team when you made your booking.
We hope you have a lovely holiday!
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

No issues

No issues. All went smoothly. System is clear and works well.

August 12, 2026
Hoseasons logo

Reply from Hoseasons

Hi David, thank you for your wonderful feedback! We're so pleased to hear that everything went smoothly and that you found our system clear and effective. We hope you have a fantastic time on your holiday!
Regards, Fiona
Hoseasons

Rated 3 out of 5 stars

What I liked:

What I liked:
The location was very nice, and the beach was beautiful and convenient. The indoor swimming pool was also a good facility, especially for the children. The surrounding area was enjoyable and there were some good things for the family to do.

What I disliked:
Unfortunately, the caravan itself was very disappointing and did not match the standard I expected for the price I paid. The area surrounding the caravan was not well maintained, and inside the caravan the floor and carpets were dirty. The sofa was also dirty and generally the caravan did not feel properly cleaned or maintained.

For 7 people staying for 3 nights, we were provided with only 2 rolls of toilet paper, which was completely inadequate. There were also no towels provided, which was unexpected for the amount we paid.

Overall, this was supposed to be a 5-star holiday experience, especially considering the price, but unfortunately the accommodation was far below the standard I expected. The location, beach and swimming pool were good, but the condition and cleanliness of the caravan seriously affected our holiday.

I would not consider the accommodation good value for money and would expect much better cleanliness, maintenance and basic provisions for the price paid.

August 13, 2026
Hoseasons logo

Reply from Hoseasons

Hi Abdul, thank you for taking the time to share your expereince with us. We are sorry to hear that your recent stay did not meet your expectations, especially regarding the caravan's condition and cleanliness. We understand your disappointment, particularly as you were expecting a 5-star experience. We appreciate you highlighting the positive aspects of your stay, such as the location, beach, and indoor pool. Please know your feedback will be shared with the appropriate teams to address the issues you raised regarding the caravan's maintenance, cleanliness, and the inadequate provisions with the park. We hope you still enjoyed your time away and that you'll book another holiday with us soon!

Kind regards,
Robyn
Hoseasons

Rated 5 out of 5 stars

Quick and easy booking

Clear information on website and simple booking procedure.

August 17, 2026
Hoseasons logo

Reply from Hoseasons

Hi Malcolm, we're so pleased to hear that you found our website clear and the booking process straightforward. Thank you for your kind words, we hope you have a lovely holiday when the time comes!
Regards, Fiona
Hoseasons

Rated 3 out of 5 stars

It's good but there are no towels and…

It's good but there are no towels and TV is very old there are no YouTube facilities in TV and no washing machine in property.

But location is very good and overall good experience.

August 12, 2026
Hoseasons logo

Reply from Hoseasons

Hi Jarvis, we appreciate your feedback and are glad you found the location of the park good. We apologise that the facilities provided fell short of expectations. We hope this didn't impact your holiday too much and hope you'll consider another get-away with us in the future!

Kind regards,
Robyn
Hoseasons

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