Hoseasons Reviews 

62,320
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is very simple to use, making the entire booking process remarkably smooth and easy. People also genuinely appreciate the welcoming staff and the fantastic holiday locations available across a wide range of properties. Travelers note that everything from short breaks to family trips is well supported by clear pre-arrival details. However, some customers also noted frustrating issues with last-minute booking cancellations or incorrect information regarding their chosen accommodation. A few other people also felt that customer support could be unhelpful when trying to resolve these unexpected problems.

What people talk about most

Booking process

Customers consistently note positive experiences with booking process, highlighting that it is very easy,... See more

Holidays

Clients share positive opinions on holidays, noting that booking is seamless and offers a great range of... See more

Staff

Consumers find staff to be positive, helpful, and welcoming across different departments. Reviewers... See more

Website

Reviewers highlight positive aspects of website, noting that booking online is simple and the platform is... See more

Location

Customers had positive experiences with location, noting that the sites are situated in beautiful areas close... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. St... See more

Rated 4 out of 5 stars

Easy booking system via chosen district. One comment; The overview says we should get in contact with the owner about "One or more beds can be linked to form double or twin beds (please advise the ow... See more

Rated 5 out of 5 stars

We stayed in a VIP lodge, fantastic quiet location. Lodge was fully equipped including fan and bug zapper/ citronella candles… which were very must needed as temperature topped 35 degrees! All sta... See more

Rated 5 out of 5 stars

The booking procedure was so easy and pleasant and had a lovely personal touch. It will be my 80th birthday, and with mobility issues I was offered so much detail about each lodge that I was easily a... See more


Company details

  1. Vacation Rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

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Boating breaks
Holiday parks
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*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62K reviews

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4.5

All reviews

(62,320)

11,944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have booked numerous holidays with…

We have booked numerous holidays with hoseasons, they are so easy to deal with, booking process so easy, plenty of holidays to choose from, the ones we picked in the past were really great to stay in can't fault them.

August 10, 2026
Rated 1 out of 5 stars

Do not use hoseasons

Do not use hoseasons
I used them to book a holiday at 7 lakes lincolnshire and when I got there booked in. Went to my caravan and it was nothing like I booked at all so went to reception in caravan site they said not again hoseasons have used there platinum pictures of caravan to sale a gold caravan so the caravan site cause I booked with hoseasons they need to sort it out. So rang them and spoke to a lady that was useless said to email the complaint team they will get back to you before the end of the day so did that and they havent even got back to me and my hoilday is over and im home still havent heard nothing.
The caravan site tried there best to re accommodate us

August 14, 2026
Unprompted review
Hoseasons logo

Reply from Hoseasons

Hi Katrina, thank you for sharing your expereince, we are so sorry to hear that the caravan you received did not match your expectations and that the attempts to resolve this during your holiday were unsuccessful. We understand how frustrating it must have been to have your holiday impacted in this way and to not receive a timely response. Should there be anything that we can follow up for you, please send an email to trustpilotreviews@hoseasons.co.uk with your booking details and a copy of this review. We sincerely apologise for the disappointment this caused and hope that you still enjoyed your time away

Kind regards,
Robyn
Hoseasons

Rated 5 out of 5 stars

very helpful

i tryed to book my holiday and it kept being declined so I gave up then I had a phone call from the bookings department and they helped me sort it out so now everything is booked

August 9, 2026
Rated 5 out of 5 stars

Easy booking with a personal touch

The booking procedure was so easy and pleasant and had a lovely personal touch. It will be my 80th birthday, and with mobility issues I was offered so much detail about each lodge that I was easily able to trust that we have made the right choice. It will be the sixth time that we have been to Bulworthy Forest Lodges, so we know it well and what it has to offer: cosy, comfortable, well equipped, seclusion, peace, the ideal location for visits around the area. Perfection!

August 8, 2026
Rated 5 out of 5 stars

We just got back from a great stay at…

We just got back from a great stay at new beach. We were let down at last minute by someone else so had to book something quick, we were not expecting much but I feel this turnt out better than what we originally would of had. Great staff. Lots of entertainment

August 11, 2026
Rated 2 out of 5 stars

Misleading images and guidance doesn't…

Misleading images and guidance doesn't align.
Rude customer service on live chat advising we could have just googled prior to booking.

Online filter for beach nearby, the below description comes up-
Key Distinctions

Beach Nearby: The coast is close by, usually within a 5 to 15-minute walk or a short drive, but you may need to cross local paths, roads, or dunes to reach the sand. [1]

When speaking to live chat they describe 5miles as nearby not 5 min walk. The walk has taken us 40mins with 2 children yesterday this was not expected especially as one image shows a beach by the caravans however this isnt accessible

August 11, 2026
Hoseasons logo

Reply from Hoseasons

Hi there, thank you for sharing your feedback with us, we are sorry to hear you are disappointed with the proximity of the beach to the park and that the service you received from our webchat team was lacking in support. We understand how frustrating it must have been to find the beach much further than expected, especially with children and appreciate you bringing these concerns to our attention. Please know that your comments will be shared with the relevant teams to review internally and be used for improvement

Kind regards,
Robyn
Hoseasons

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