Hoseasons Reviews 

62,334
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is very simple to use, making the entire booking process remarkably smooth and easy. People also genuinely appreciate the welcoming staff and the fantastic holiday locations available across a wide range of properties. Travelers note that everything from short breaks to family trips is well supported by clear pre-arrival details. However, some customers also noted frustrating issues with last-minute booking cancellations or incorrect information regarding their chosen accommodation. A few other people also felt that customer support could be unhelpful when trying to resolve these unexpected problems.

What people talk about most

Booking process

Customers consistently note positive experiences with booking process, highlighting that it is very easy,... See more

Holidays

Clients share positive opinions on holidays, noting that booking is seamless and offers a great range of... See more

Staff

Consumers find staff to be positive, helpful, and welcoming across different departments. Reviewers... See more

Website

Reviewers highlight positive aspects of website, noting that booking online is simple and the platform is... See more

Location

Customers had positive experiences with location, noting that the sites are situated in beautiful areas close... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. St... See more

Rated 4 out of 5 stars

Easy booking system via chosen district. One comment; The overview says we should get in contact with the owner about "One or more beds can be linked to form double or twin beds (please advise the ow... See more

Rated 5 out of 5 stars

We stayed in a VIP lodge, fantastic quiet location. Lodge was fully equipped including fan and bug zapper/ citronella candles… which were very must needed as temperature topped 35 degrees! All sta... See more

Rated 5 out of 5 stars

The booking procedure was so easy and pleasant and had a lovely personal touch. It will be my 80th birthday, and with mobility issues I was offered so much detail about each lodge that I was easily a... See more


Company details

  1. Vacation Rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

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Boating breaks
Holiday parks
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*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62K reviews

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4.5

All reviews

(62,334)

11,944 reviews in the last 12 months

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Rated 2 out of 5 stars

Very small and no wifi

No pictures in listing but caravan is very small. Second bedroom is not suitable for 2 adults. Also very noisy from traffic (early hours and late) and kids screaming until last 11pm. No WiFi despite the listing advertising the property as having WiFi. Not very clean, founds loads of long black hair and sweets all over the carpet. But Perrenpirth is beautiful so the location is great.

August 11, 2026
Hoseasons logo

Reply from Hoseasons

Hi Tasmin, thank you for sharing your feedback, we are so sorry to hear of the issues you experienced with the size of the caravan, the noise disturbances, the lack WIFI, and that the standard of cleanliness was lacking. We understand your disappointment and will address these points with the appropriate teams to ensure improvements are made for future guests. We hope despite these issues we hope you still enjoyed your time away

Kind regards,
Robyn
Hoseasons

Rated 3 out of 5 stars

Booking problems …

Wanted to add something to the booking and was unable to

August 11, 2026
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Reply from Hoseasons

Hi Laura, thank you for sharing your feedback, we're sorry to hear that you were unable to add something to you holiday. If you still require assistance, please reach out to our service team or send an email to trustpilotreviews@hoseasons.co.uk with your booking details, request and a copy of this review

Kind regards,
Robyn
Hoseasons

Rated 1 out of 5 stars

They cancel our booking for my daughter…

They cancel our booking for my daughter birthday when we was driving to st Ives caravan park don’t recommend very disappointing experience

August 10, 2026
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Reply from Hoseasons

Hi Piotr, thank you for thank the time to leave us a review, we are so sorry to hear that your holiday could not go ahead as planned, especially when it was to celebrate your daughters birthday. We understand how disappointing this experience must have been for you and your family. Please know that what lead to this cancellation has been fully investigated with the relevant departments to ensure that this won't impact other bookings. We can only apologise that your holiday was impacted and hope that you'll consider booking with us in the future so that your family enjoy a holiday with us

Kind regards,
Robyn
Hoseasons

Rated 1 out of 5 stars

Very very disappointing.

Unfortunately the accommodation is not to a good standard. I don’t think it has been vetted correctly by hoseasons. There is black mould in the wood work in the bed room, the toilet seat was unclean, and the curtains and one of the blinds is broken. I have raised a complaint but not heard anything back despite being told it would be actioned within 24 hours. Park Dean have done what they can and have been brilliant but as i booked through Hoseasons they can only do so much. I will not be recommending Hoseasons.

July 31, 2026
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Reply from Hoseasons

Hi Lucy, thank you for leaving us a review, we are sorry to learn of the significant issues you encountered with your accommodation, including the mould, unclean toilet seat, and broken furnishings. We understand your frustration regarding the delayed response to your complaint, if you would like us to look into this for you, please send an email to trustpilotreviews@hoseasons.co.uk with your booking details and a copy of this review

Kind regards,
Robyn
Hoseasons

Rated 5 out of 5 stars

Lodge booking

Ease of booking , agent listened to my requirements and provided my accommodation within minutes...thoroughly recommended.

August 15, 2026
Rated 3 out of 5 stars

Too many caravans squeezed into holiday park run by Parkdean

Heacham South Beach Holiday Park ( booked through Hoseasons but actually run by Parkdean Holidays ) has all that you need to enjoy a budget friendly family holiday and is very near the beach.

However I felt the site had tired and shabby grounds. There were too many caravans squeezed into the grounds leading to us having zero privacy whatsoever. The neighbouring caravans would sit under our kitchen, living room area and bedroom windows all day and into the night. We were boxed in and surrounded by 3 other caravans with cars parked outside our windows all sides.
If there were less caravans and nicely kept grounds it would be a lot better.

August 5, 2026
Hoseasons logo

Reply from Hoseasons

Hi Marie, thank you for leaving us a review, we are sorry to hear that the park felt tired and that the arrangement of their caravans impacted your privacy during your stay. We understand how frustrating it can be to feel boxed in. We appreciate you acknowledging the park's budget-friendly aspect and proximity to the beach. Your comments regarding the grounds and caravan spacing are important to us and will be shared with the right teams to reviewed

Kind regards,
Robyn
Hoseasons

Rated 4 out of 5 stars

Easy booking system but contactperson?

Easy booking system via chosen district. One comment; The overview says we should get in contact with the owner about "One or more beds can be linked to form double or twin beds (please advise the owner of your preference soon after booking).", but there is no contactperson in the confirmation, aswell as a telephonenumber?

August 3, 2026

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