Hoseasons Reviews 

62,364
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is very simple to use, making the entire booking process remarkably smooth and easy. People also genuinely appreciate the welcoming staff and the fantastic holiday locations available across a wide range of properties. Travelers note that everything from short breaks to family trips is well supported by clear pre-arrival details. However, some customers also noted frustrating issues with last-minute booking cancellations or incorrect information regarding their chosen accommodation. A few other people also felt that customer support could be unhelpful when trying to resolve these unexpected problems.

What people talk about most

Booking process

Customers consistently note positive experiences with booking process, highlighting that it is very easy,... See more

Holidays

Clients share positive opinions on holidays, noting that booking is seamless and offers a great range of... See more

Staff

Consumers find staff to be positive, helpful, and welcoming across different departments. Reviewers... See more

Website

Reviewers highlight positive aspects of website, noting that booking online is simple and the platform is... See more

Location

Customers had positive experiences with location, noting that the sites are situated in beautiful areas close... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. St... See more

Rated 4 out of 5 stars

Easy booking system via chosen district. One comment; The overview says we should get in contact with the owner about "One or more beds can be linked to form double or twin beds (please advise the ow... See more

Rated 5 out of 5 stars

We stayed in a VIP lodge, fantastic quiet location. Lodge was fully equipped including fan and bug zapper/ citronella candles… which were very must needed as temperature topped 35 degrees! All sta... See more

Rated 5 out of 5 stars

The booking procedure was so easy and pleasant and had a lovely personal touch. It will be my 80th birthday, and with mobility issues I was offered so much detail about each lodge that I was easily a... See more


Company details

  1. Vacation Rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

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Holiday parks
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*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62K reviews

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4.5

All reviews

(62,364)

11,988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very very disappointing.

Unfortunately the accommodation is not to a good standard. I don’t think it has been vetted correctly by hoseasons. There is black mould in the wood work in the bed room, the toilet seat was unclean, and the curtains and one of the blinds is broken. I have raised a complaint but not heard anything back despite being told it would be actioned within 24 hours. Park Dean have done what they can and have been brilliant but as i booked through Hoseasons they can only do so much. I will not be recommending Hoseasons.

July 31, 2026
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Reply from Hoseasons

Hi Lucy, thank you for leaving us a review, we are sorry to learn of the significant issues you encountered with your accommodation, including the mould, unclean toilet seat, and broken furnishings. We understand your frustration regarding the delayed response to your complaint, if you would like us to look into this for you, please send an email to trustpilotreviews@hoseasons.co.uk with your booking details and a copy of this review

Kind regards,
Robyn
Hoseasons

Rated 5 out of 5 stars

Lodge booking

Ease of booking , agent listened to my requirements and provided my accommodation within minutes...thoroughly recommended.

August 15, 2026
Rated 3 out of 5 stars

Too many caravans squeezed into holiday park run by Parkdean

Heacham South Beach Holiday Park ( booked through Hoseasons but actually run by Parkdean Holidays ) has all that you need to enjoy a budget friendly family holiday and is very near the beach.

However I felt the site had tired and shabby grounds. There were too many caravans squeezed into the grounds leading to us having zero privacy whatsoever. The neighbouring caravans would sit under our kitchen, living room area and bedroom windows all day and into the night. We were boxed in and surrounded by 3 other caravans with cars parked outside our windows all sides.
If there were less caravans and nicely kept grounds it would be a lot better.

August 5, 2026
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Reply from Hoseasons

Hi Marie, thank you for leaving us a review, we are sorry to hear that the park felt tired and that the arrangement of their caravans impacted your privacy during your stay. We understand how frustrating it can be to feel boxed in. We appreciate you acknowledging the park's budget-friendly aspect and proximity to the beach. Your comments regarding the grounds and caravan spacing are important to us and will be shared with the right teams to reviewed

Kind regards,
Robyn
Hoseasons

Rated 4 out of 5 stars

Easy booking system but contactperson?

Easy booking system via chosen district. One comment; The overview says we should get in contact with the owner about "One or more beds can be linked to form double or twin beds (please advise the owner of your preference soon after booking).", but there is no contactperson in the confirmation, aswell as a telephonenumber?

August 3, 2026
Rated 5 out of 5 stars

A perfect holiday venue

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. Staff were very helpful and knowledgeable.
Impressed that the hot tub was emptied and new filters fitted between stays and checked for chemical levels etc. daily. The grandchildren loved it with the well-tended play areas and a few minutes drive from the most perfect shore at Silecroft. this was our second visit and have already booked again for next year. Excellent place.

August 14, 2026
Rated 5 out of 5 stars

Lodge was amazing

Lodge was amazing
Had everything we needed
Lots of great facilities on site
Observatory in the garden was an added bonus
Kids ate free one night in the restaurant
Restaurant food as surprisingly good- not just cheap microwave pub food. Pizza definitely worth trying

August 10, 2026
Rated 3 out of 5 stars

We do love it here and I return every…

We do love it here and I return every year for a girls reunion in november .. we came for sons 30th.. 10 of us in August. Whilst the lodges look good and 2 of the 3 lodges seemed great, we did notice that ours was less impressive than previously.. hot tub lid that didnt work unless propped up, permanent ants on the counter (we appreciate this in not in the control of the team and there was advice that this was out of control), grubby walls and a musty smell on arrival. This was probably luck of the draw. It hasn't put us off as we love the site and the staff are friendly. Its a great base with lots available..probably just luck of the draw as almost all the other lodges ive been in have been fab.

August 15, 2026
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Reply from Hoseasons

Hi Annabel, we truly appreciate you returning to us for your annual girls' reunion and for choosing us to celebrate your son's 30th birthday. We are happy to hear you generally love the site and find the staff friendly. We are, however, concerned to learn that your recent lodge experience did not meet the high standards you've come to expect. We have noted your comments regarding the hot tub lid, the presence of ants, the condition of the walls, and the musty smell. Please be assured that we are taking your feedback seriously and will be reviewing these points with the holiday park to ensure improvements are made. We value your continued loyalty and look forward to welcoming you back for another enjoyable stay.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

We stayed in a VIP lodge

We stayed in a VIP lodge, fantastic quiet location. Lodge was fully equipped including fan and bug zapper/ citronella candles… which were very must needed as temperature topped 35 degrees!
All staff welcoming, informative and friendly.
Perfect break.
Will be visiting again.

August 10, 2026
Rated 4 out of 5 stars

We were in Silver 1

We were in Silver 1 . Spotless & all the basics you need ( no towels / shower gel / wash liquid )
WiFi bit hit and miss .
Bought own camping chairs to sit outside as no outside furniture & needed long lead for dog as no enclosed space .
Would return . Quiet . Pub at entrance lovely .
Get up early for a walk - so many wild rabbits !

August 10, 2026

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