The support chat service is fantastic. First line tech support are knowledgeable and super helpful. i manage my own vps but but from time to time staff have been able to steer me towards succesfully t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Hosting UK over 6 years and they host at least 8 of my websites. What stands above all others in this field that I have used before is their customer support. Their responses are us... See more
Transferred over 2 websites and a load of email addresses from 2 different hosts to Hosting UK. It went smoothly and we are saving a vast amount of money, simple and efficient service from all concer... See more
Company replied
My business has been using HostinkUK for at least 20 years. They are very reliable and offer a great cost-effective service. I'd been having an issue with my email. Customer services guided me - a cl... See more
Company details
About Hosting UK
Written by the company
Hosting UK - Web Hosting - Domain Names - Email and Dedicated Servers - all in the UK -
For our description - we will let one of our customers describe what we do....
"Previously, I was with a different provider and every time I had anything vaguely non-standard they couldn't help and weren't interested when I discovered issues with their system. I've been with Hosting UK now for a great many years and the complete opposite is true of HostingUK. Their systems have worked with everything I've thrown at them and on the rare occasion I need help they solve the issue straight away."
Contact info
Unit 24, Ffordd Richard Davies, St Asaph Business Park, LL17 0LJ, St Asaph, United Kingdom
- 01745 586070
- sales@hostinguk.net
- www.hostinguk.net
4.8
Excellent
2K reviews
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful hosting!!
When our websites were hosted on simple servers, the hosting was exceptional. It was extremely reliable.
Since they were acquired by Hosting UK (owned by easyspace) we have experienced numerous issues. As a web developer we have multiple accounts on their Iridonia3 and Prometheus servers and also host our own servers elsewhere.
For several months we have been experiencing significant outages on their main Iridonia3 server.
I have been dealing with technical support and customer care but the experience has been unsatisfactory. We have had a ticket opened which was escalated because we can see other customers on the server and they can see us. Additionally, all the resources on the server are being depleted and our website is running very slowly or is offline.
We spent two days troubleshooting the issue ourselves and provided a comprehensive forensic analysis and the necessary steps to resolve it.
Our technical support ticket was escalated to senior engineers after we reported it 32 hours ago but it has yet to be addressed.
We are paying a substantial amount for hosting and additional resource upgrades, yet it appears that the company is not delivering on its promises. It is unfortunate that there is no independent body to monitor such practices.
February 26, 2026
Unprompted review
The support staff are brilliant and…
The support staff are brilliant and have helped me many times and they always find the answer to my problems
February 25, 2026
Unprompted review
Reply from Hosting UK
Thanks for the feedback, always here to help when needed. Hosting Uk
Issues Connecting Email To Outlook
Shane was a great help on helping me connect my outlook to my email addresses
February 24, 2026
Unprompted review
Reply from Hosting UK
Thanks so much for the great feedback! We’re really pleased to hear Shane was able help. We appreciate you taking the time to share your experience!
— The Hosting UK Team
I’ve been with this host for 7 years…
I’ve been with this host for 7 years now and they’ve always been excellent. Support is great, the service uptime has been amazing. Highly recommended.
February 23, 2026
Unprompted review
Reply from Hosting UK
Thanks for the post, here's to another 7 years :)
Dani was very patient and helpful and a…
Dani was very patient and helpful and a super chill guy.
February 23, 2026
Unprompted review
Reply from Hosting UK
Thanks so much for the great feedback! We’re really pleased to hear . We appreciate you taking the time to share your experience!
— The Hosting UK Team
Helpful customer service
Great team. As someone who knows very little about technology; to get set up with website design and hosting through Hosting UK was not an easy task for me, but after numerous customer service chats, I got there in the end. 4 stars as it took a while and I had to speak to numerous people online to get the support needed, but everyone was always pleasant and quick to reply.
It is all sorted now and I'm happy with the result
February 23, 2026
Unprompted review
Reply from Hosting UK
Thanks so much for your lovely feedback! We’re really glad to hear that, even though it took a bit of time, our team were able to guide you through everything and get you fully set up. We appreciate your patience, and it’s great to know you’re happy with the final result.
Thanks again for choosing Hosting UK!
Great hosting provider with good…
Great hosting provider with good responsive support when needed.
February 16, 2026
Unprompted review
Reply from Hosting UK
Thanks for the post. Always here to help when needed.
I don't think I will ever leave
I don't think I will ever leave, always helpful, very quick support.
February 22, 2026
Unprompted review
Reply from Hosting UK
Thank you so much for the lovely review! We’re delighted to hear you always find our support quick and helpful. It means a lot to know you feel confident sticking with us. We’ll keep doing our best to deliver the service you deserve!
The Hosting UK Team
Hosting UK products seem to be robust and reliable
Hosting UK have hosted my personal e-mail for over 10 years now and I've rarely had a problem with it unlike the numerous other large providers I used before. Everything seems to just work and their support text chat is pretty good too. What is not to like?
February 22, 2026
Unprompted review
Reply from Hosting UK
Thank you for the fantastic review! We’re delighted to have supported your email hosting for over 10 years, and it’s great to hear everything continues to run smoothly for you. Knowing that our service and support outshine your previous providers really means a lot to us.
We appreciate your trust and long‑standing loyalty here’s to many more years of reliable hosting!
The Hosting UK Team
Complex Outbound eMail Resolution
They resolved a problem with my one of my email addresses efficiently,
Throughout their communication was good and much appreciated as the email issue wasn't straightforward
February 20, 2026
Unprompted review
Reply from Hosting UK
Thanks for your feedback! We're glad we could resolve your email issue efficiently. If you need anything else, we’re here to help.
brilliant company to deal with
brilliant company to deal with. any issues, usually brought about by myself, have been rapidly and efficiently dealt with. very friendly.
February 18, 2026
Unprompted review
Reply from Hosting UK
Thanks for the great review! We're really glad to hear you’ve had positive experiences with us. Any time an issue comes up, we’re always happy to jump in and get it sorted quickly. We appreciate your kind words and are always here to help!
Consistently Helpful and Professional Support
We’ve been working with Hosting UK for a number of years across multiple client projects, and overall the support has been solid.
Most recently, Sean helped us resolve a Microsoft 365 Global Admin and MFA access issue. He responded quickly, provided clear instructions, and ensured we regained full tenant-level control without unnecessary back-and-forth.
Email and hosting setups can get complicated, especially when dealing with Azure AD, MFA and tenant permissions, but Sean handled it calmly and professionally.
Support like that makes a real difference when you’re managing multiple live websites and email systems.
Thanks again.
February 19, 2026
Unprompted review
Reply from Hosting UK
Thanks for taking the time to share your experience. We really appreciate your long‑term partnership and are glad to hear our support has been solid across your projects. It’s great to know Sean was able to step in quickly and help restore full Microsoft 365 access with clear guidance. These issues can get complex, so we’re pleased he made the process smooth and stress‑free. If you ever need further assistance, our team is always here to support you and your clients.
A smooth migration from another provider
Moved a hosting/website from another provider and took advantage of Hosting UK's free migration service which went very smoothly. Some easily understood instructions on what I had to do at my end once they had moved things, all done and dusted quickly with hardly any site downtime. Good price too.
February 17, 2026
Unprompted review
Reply from Hosting UK
Thanks for the great feedback! We're really glad to hear the free migration went smoothly and that the instructions on your side were clear and easy to follow. It’s good to know everything was completed quickly with minimal downtime that’s exactly what we aim for. We appreciate your kind words and are delighted you found the service good value too. If you need anything else, we’re always here to help!
The Hosting UK team have been really…
The Hosting UK team have been really helpful. Thank you all very much.
February 17, 2026
Unprompted review
Reply from Hosting UK
Happy to help anytime you need us. Hosting UK.
Our Website went offline on a Sunday.
Our Website went offline on a Sunday.
I raised the issue during the afternoon and it was responded and rectified during that evening.
February 8, 2026
Unprompted review
Reply from Hosting UK
we're glad we could get your website back online quickly. We know how important uptime is, so we’re always ready to step in when something goes wrong. If you need anything else, we’re here to help anytime.
Great service and fast response
Great service and fast response - they went above my expectations and resolved the issue really fast
February 15, 2026
Unprompted review
Reply from Hosting UK
We’re really pleased to hear our team exceeded your expectations and resolved the issue so quickly. If you ever need anything else, we’re always here to help.
Hosting went beyond
Hosting went beyond, helping me with problems at my end that were not a consequence of their service
February 11, 2026
Unprompted review
Reply from Hosting UK
Thanks for the kind review! We're really glad we could help get everything sorted, even with the issues on your side. We’re always happy to go the extra mile to make sure things work smoothly. If you need anything else, we’re here to support you.
Friendly people & fast response
Friendly people & fast response. Solved issues with full explanation to help future changes
February 14, 2026
Unprompted review
Reply from Hosting UK
We're really glad to hear our team responded quickly and explained everything clearly to help with future changes. If you ever need more support, we’re always here to help.
Excellent tech support
Excellent tech support. Restored an accidentally deleted website in a couple of hours. Outstanding.
February 11, 2026
Unprompted review
Reply from Hosting UK
Thanks for your review! We're really pleased our tech team could restore your website so quickly after it was deleted. We’re always here to help if you need anything else.
mail hosting set up issues
I had some issues setting up mail hosting that weren't critical but i got a good and timely response from the tech support team and my problems were quickly resolved with their helpful and friendly service
February 7, 2026
Unprompted review
Reply from Hosting UK
Thanks for your feedback! We're glad to hear our team were able to help get your mail hosting set up smoothly. Even when the issues aren’t critical, we’re always happy to provide quick, friendly support to get everything working as it should. If you need anything else, just let us know!
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