HostMonster Reviews 126

Efficiently worked through the issues which their data indicated and got the site back up and running. Than gave me some tips for how to complete the job and keep it from happening in the future.

They always respond quickly

They always fix things! The service technician was very knowledgeable of the problem and took care of everything in 10 minutes. I also did not have to wait on hold for 3 hours to get a person on the phone.

They always fix things quickly! The service technician was very kind and took care of everything within minutes. I also did not have to wait on hold for 2 hours to get a person on the phone. In fact, they answered immediately and always do.

The individual that helped me was excellent in bringing a solution to my problem. He clearly understood my need and was excellent in explaining what steps he accomplished for me.

The tech I worked with was very knowledgeable and helpful.

My website needed to be renewed within 24h but the cost was going to double. Since the website has become partially disabled following hacking some time ago, which HostMonster techs told me they could not help with, I was not sure what to do but I wanted to make sure the site would not be deleted immediately if not renewed. Jennifer at Customer Service told me the site would remain accessible for a month. I understand these are the rules, not a personal favor, but she was very helpful, thank you! I am sorry that other sides of HostMonster web hosting are not as good.

I'm only giving Hostmonster four stars (instead of 2) because their phone support is PHENOMENAL. Every encounter with one of their tech support people is helpful and usually effective. I was helped today by Irish D. who solved my problem immediately. I stick with this company because of the ability to pick up the phone and speak with a human who can fix the problem right there on the phone and is always friendly and polite. Now, please keep your tech updated and scan your servers for spammers better so that I don't have to call so often. Make your legacy email system work, please! A lot of us prefer it to Gsuite...when it works. This would be the best company to work with, hands down, if their technical offering matched the people working there.

Our website was down due to some administrative changes and Christy was very helpful and pleasant to work with. She had out site back up and running within 10 minutes.

HostMonster has been hosting my websites and domain names since 2011. This company has done a great job securing my website, making sure it runs smoothly, taking their time to notify me personally if something is needed and securing my private information within their website. I give HostMonster a 5 Star Rating and their entire staff! A Job Well Done!!! 👍
Thank you all so much. R.J.

Vickie was very knowledgeable and courteous. She solved my issues with professionalism and spoke very plainly so I understood where the problem was.
Highly commend her to a raise in salary, as she would be an asset to any organization.

Host Monster maintained my website for years without incident and now that I have retired and sold my business they have protected me from malware and problems as my website became inactive
Carlo was professional and succint in reporting to me the status of my website

HostMonster has been a consistently reliable hosting service for my clients for years. But most important, to me at least, their live chat support is quick, fast and knowledgeable. If you are lucky enough to get connect to Sreekanth then rest assured you're in good hands. When it comes to the best Wordpress hosting companies, with 15+ years of experience behind me, I rank HostMonster in the top 3 in my arsenal. AND Sreekanth @ HostMonster is probably THE best Wordpress site hosting company's live cha support tech I've had the pleasure (and often displeasure) of working with. Keep up the good work!

Never use any Hostmonster's services, you have better choices. they will give you a great price for the first year when you created an account and they will give you a double price when you try to renew. the hired India teams do the support work and they can not do much for you.
they need 24- 48 hours to reply to a case,
which means your websites will be offline for over 24 or 48 hours, they do not care. if you will care about your customer's experience, then do not use any of Hostmonster's services.

HOST MONSTER IS A SCAM TO SELL YOUR INFO!!
Business said
Thank you for holding, your patience is appreciated and a member of our team will be with you shortly.

Business said
Let me get you to someone who can help. Please note, once our agent has completed assisting you, we'd also like to invite you to complete a brief survey on your experience today.

You said
STEVE JOLICOEUR

Business said
May I please have your first and last name to provide to your agent?

Business said
I wasnt able to find that, let me get you to someone who can help with that.

You said
TRIED CALLING JUST NOW AND GOT ASKED THE SAME QUESTIONS REPEATEDLY!!!

Business said
Sorry. Try rephrasing your need.

You said
READ!!!

Business said
What can I help you with?

You said
I AM FED UP WITH THIS CONSTANT BARAGE OF JUNK MAIL FORM HOST MONSTER!! ?!!

On Jan 15, 2023, at 8:48 AM, Support
>
Greetings!

I have to share bad news with you. Approximately a few months ago, I gained access to your devices, which youuse for internet browsing. After that, I have started tracking your internet activities.

Here is the sequence of events:

Some time ago, I purchased access to email accounts from hackers (nowadays, it is quite simple to buy itonline). I have easily managed to log in to your email account

One week later, I have already installed the Cobalt Strike "Beacon" on the Operating Systems of all the devices you use to access your email. It was not hard at all (since you were following the links from your inbox emails).All ingenious is simple. :).

This software provides me with access to all your devices controllers (e.g., your microphone, video camera, andkeyboard).
I have downloaded all your information, data, photos, videos, documents, files, web browsing history to myservers. I have access to all your messengers, social networks, emails, chat history, and contacts list.

My virus continuously refreshes the signatures (it is driver-based) and hence remains invisible for antivirussoftware. Likewise, I guess by now you understand why I have stayed undetected until this letter.

While gathering information about you, i have discovered that you are a big fan of adult websites. You lovevisiting porn websites and watching exciting videos while enduring an enormous amount of pleasure. Well, i havemanaged to record a number of your dirty scenes and montaged a few videos, which show how you masturbateand reach orgasms.

If you have doubts, I can make a few clicks of my mouse, and all your videos will be shared with your friends,colleagues, and relatives. Considering the specificity of the videos you like to watch (you perfectly know what Imean), it will cause a real catastrophe for you.

I also have no issue at all with making them available for public access (leaked and exposed all data).
General Data Protection Regulation (GDPR): Under the rules of the law, you face a heavy fine or arrest.
I guess you don't want that to happen.

Let's settle it this way:

You transfer 12.5 Bitcoin to me and once the transfer is received, I will delete all this dirty stuff right away. Afterthat, we will forget about each other. I also promise to deactivate and delete all the harmful software from yourdevices. Trust me. I keep my word.

That is a fair deal, and the price is relatively low, considering that I have been checking out your profile and traffifor some time by now. If you don't know how to purchase and transfer Bitcoin - you can use any modern

You need to send that amount here Bitcoin wallet:


(The price is not negotiable).
You have 5 days in order to make the payment from the moment you opened this email.

Do not try to find and destroy my virus! (All your data is already uploaded to a remote server).
Do not try to contact me. Various security services will not help you; formatting a disk or destroying a device willnot help either, since your data is already on a remote server.

This is an APT Hacking Group. Don't be mad at me, everyone has their own work.
I will monitor your every move until I get paid.
If you keep your end of the agreement, you won't hear from me ever again.

Everything will be done fairly!
One more thing. Don't get caught in similar kinds of situations anymore in the future!
My advice: keep changing all your passwords frequently.

Business said
To best assist you, please select one of the options below.

Business said
Thank you for contacting Host Monster.

This is the beginning of your conversation with us.
New message Business said Thank you for holding, your patience is appreciated and a member of our team will be with you shortly.
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Messenger is opened HOST MONSTER DOES NOT ALLOW THE CHAT TO BE SEEN OR COPIED!!! PROOF OF THE SCAM TO MINE OUR INFO!!!

Very crappy company and very crappy customer service!
You can hear the representative was giggling in the background did not care about what I was saying to her!
Deleted all my website information without letting me know even tho they had a payment on file!
After i paid all the fees I made sure I paid for at least another six years they claim that all my files are gone and it’s not their problem anymore. Shame on them!! After 12 years!!

I have been using them for more than a decade. But for the last entire week, the chat tech support is simply not starting the chat. Last time i waited 25 minutes and today it was 20 minutes.
They say all their hosting is Flash drive, but the sites are slow and they are not able to explain that either. Honestly, I have no idea what went wrong with hostmonster. It was a good vendor and we used to really like their basic, no frills service experience that got work done.

I use this service more than 10 years and always got very good service from hostmonster support team. Thanks again

i used hostmonster for many years to host some domains
Supports are very good

Vani was my representatives name and I used chat which was a short less than 5 minute wait. Helpful and still helping. It was easy to use and I could feel the real person behind the scenes had my back all the way. Again, still does. I'm feeling the love in ensuring my site is restored with no issues. Thank you thus far and looking forward to resolve. The whole experience though challenging as a non tech person, was made better with the reps assurance.

I tried to renew my hosting billing but i couldn't get it done unfortunately due to my bank issues.