HostMonster Reviews 126

Timely support, good technical team. Spandana helped me resolve an issue caused by a WP plugin. Thanks Guys

Called 3-4 times because I could not send email. No fault of mine, totally on hostmonster. No one could fix it. I left hostmonster due to the failure of the support. I am with hostgator now and unfortunately cannot recommend hostmonster due to the inability of the platform to keep the most basic of all services going.

Rona was very pleasant and handled my request very professionally and satisfactorily.

I am a long term customer, maybe 15 or 20 years already. HostMonster has great customer support. I used the chat option to re-enable my account after it had expired when I forgot to renew it. The support person made sure it is up and running again in no time and also carried over my existing discount.
I used chat support once before because some custom config file broke a PHP upgrade and the website was down. Support fixed this in a minute.

So, for the past week most emails through HostMonster have been stuck in a queue. Not just for me BUT FOR EVERYONE.

Did they let anyone know, of course not, why would a so called professional service do that.

In addition, the emails don't seem to be released from the queue, they seem to be deleted. I know this as I have sent multiple emails to each person/company chasing meetings and quotes for a grant submission, and one or two of a dozen emails have been received.

Meant to have been resolved yesterday, but still a s*it show. Chasing meetings and quotes for a grant that is due 5th Jan which I will now definitely miss as everyone is starting to be away now with Xmas break. I have been a loyal customer to HM, and regret it. Has probably cost me £180,000 with the loss of this grant, and delayed future submission thanks to missing this deadline.

I now see why they have lost 600,000 hosted domains from 2014 to now, down to 260,000 ish. Yeah you read that right, the data shows they have lost that many domains, with the majority going to godaddy. (guess what my next stop is)...

Their CEO should be ashamed and embarrassed by the poor service. Do not be fooled by the hype, you get what you pay for. They used to be a cost effective option, bare bones and lean, which is all those who know what they are doing need. They are now a liability to any business who needs a web presence and emails, the only things they are offerig. They are now cheap and just nasty.

If you value your business, and your sanity, go elsewhere. Avoid HostMonster like an antivaxer.. I was going to say the plague, but COVID-19 is more relevant and relatable. Unfortunately, I could not rate it at zero.

I just realised where they got their name from. Hosting with us is a Monster, aka HostMonster. It was right in front of us the whole time….

We've had HostMonster for over a decade. Within the last year, we have received numberous emails about our domain being infected. After paying for SiteLock that they were upselling, we received another email about another domain of ours. Again and again they kept telling us one by one that our sites are infected and that we need to purchase SiteLock or otherwise they will take all our sites offline.
It's very disappointing to be with a provider for so long without any issues and now they are having nothing but issues.

They keep raising the prices. Servers are slow.Very bad Technical support is by indians.
NOT recommended.

So… I’ve been using HostMonster for nearly 15 years now, and despite regular issues and bad experiences (downtime, lockouts, frivolous account suspensions) I haven’t moved away because of the sheer amount of work that would be involved (I have quite a few websites hosted with them).

Well last week they decided to migrate my entire hosting account to a new server and IP address without giving me any prior warning or notice to prepare. I didn’t even get a courtesy email to let me know it had happened after the fact.

No, I had to find out the hard way when my users started to tell me that my website wasn't loading and just displayed an “Account Suspended” message. How embarrassing!

It turned out that they had trashed my websites, email configurations, SSL certificates and mysql databases.

After repeated contact with their “support” staff and several hours wasted I finally had some resemblance of my websites back. But they had permanently lost at least a day’s worth of mysql data, including a ton of work I had done on a new wordpress store that I was frantically working on for a big launch that day - well that was a disaster.

This bodged migration has created numerous problems across my account and has already cost me a great deal of time and money and continues to do so.

I think the actions HM took are completely irresponsible and in my 30 years as an IT professional I have never witnessed such a complete lack of care and consideration.

I am beyond disappointed with HostMonster, but it has given me the kick I needed to finally ditch them for good!

Do yourself a favour and don’t let them do the same thing to you! AVOID!

The worst. Outsourced unresponsive company. Stay far away. They will ruin your company with their lack of support.

Never had an issue with Hostmonster. However, their website looks, feels and navigates terribly. They finally upgraded their interface to use cPanel's version and not their own in-house terrible looking one. The dashboard to get to cPanel is still archaic.

Terrible. Support are useless kept sending me in circles.

AVOID if possible

Probably I would only keep them for management of emails as they seem to offer unlimited disk space with the mention that over a certain limit of files server speed will slow down. Bad support and very expensive after the first year, you will have to choose to copy paste your file in a new account or pay somewhere like double. Unhappy ;)

what a bunch of idiots, I can't describe them in any other way. Support (Live Chat) clearly have a little command of the English language, they don't answer questions properly as they don't understand English well at all. I was trying to remove GDPR Privacy from my domains to transfer them away, and the admin panel says to contact them to remove it ... so I did, and they referred me to privacy at endurance.com and said email them about it. I had to contact them twice over 24 hours and I still can't transfer my domains as they have changed the Admin email to GDPR at GDPR-MASKED.COM
I would never deal with these idiots again; expensive, rubbish service, rubbish admin panel, rubbish at everything!

The support is often non-existent. I am being left in limbo. They said they were closing my account last week as I cancelled the hosting package (VPS hosting support is really bad). They made it sound like the whole account will be closed but I have over 20 domains on it. They won't reply to live chat, email or support tickets just to let me know the domains will be fine. Looks like I am going to have to transfer every domain away, which is crazy. Extremely annoyed.

Terrible, very expensive and poor customer service. Hostmonster used to be a great service but now its got extremely expensive, they're cusotmer service is not helpful at all and I used to have over 20 sites and now only have 2 and they keep deactivating my hosting due to file count.
Just avoid.

Claim of Fraud/Forgery 0011201531800039001 Account Number Ending

“We have been paid there is no issue” These are the WORDS SPOKEN BY HOSTMONSTER
EMPLOYEE during my efforts to correct
UNAUTHORIZED CHARGES TO MY CREDIT CARD.

Johnstewardmnwd.com is a hostmonster account “plus” Paid by check number 3309 on
9-17-20013 (36 months @ $ 5.99 per month $ 215.64)
11-02-2013---11-02-2016.

eksc.net (Domain) is an add-on to the aforementioned “primary plus” account.
There is also a eksc.net website.

On October 3, 2015 I contacted Hostmonster tech/support staff to request that
the eksc.net Domain & website be removed from the Johnstewardmnwd.com “primary
plus” account to a separate/independent account with the same capacity as the
Johnstewardmnwd.com
“Primary Plus”.

I requested that an invoice be mailed to me
The subsequent Invoices
1181206
8880884
8851933
8880857
8851934
8851970
88808866
8851955
When received served to create confusion, and deception in support of making
UNAUTHORIZED CHARGES TO MY CREDIT CARD.
Did not reflect the action that I had requested, but included
Starter Web Hosting Purchase, 1 yr & 36 months
Upgrade to “plus”
Renew site backup pro
Weebly Basic
Privacy Protection

I spend hours on the phone on several occasions and spoke with numerous persons
in my effort to resolve this matter.
Alexa, Shena,
Patrick, Mark, & Seth

I do not have a problem paying for the service that I approved.

However, Hostmonster does not view my concerns as an issue
“We have been paid there is no issue”

Respectfully

hostmonster is my existing host for two sites that have minimal traffic (under 1000 visitors a month) .. and as my plan expires soon and I wanted to change the way my sites were hosted. I think in two years I've contacted them twice but it's never been simple and on that basis I felt it might be easier if I found a new host and created the set up I wanted before pointing the named servers at that new host.. however I wanted to give hostmonster an opportunity to keep me (low traffic and not constantly emailing customer services or on the chat box.. ) ..so I opened a chat window and this is what transpired...

Chat ID: 7256010. Question: Provider: Hostmonster - My Domain is: "***" I wanted to revise my hosting plan...and was actually looking at moving host as I suspect it is easier to set up a new account, do the work I want to do to the sites and then point the named server at the new host once my plan with you expires..
4:41:33pmAndrew
Hello Malcolm
4:41:40pmAndrew
thank you for contacting Hostmonster
4:41:48pmAndrew
what are the last 4 of the account password?
4:43:34pmmalcolm
****
4:44:44pmAndrew
Plus renewal rates are:
$12.99/month x 12 = $155.88
$11.99/month x 24 = $287.76
$10.99/month x 36 = $395.64
4:45:24pmmalcolm
is that the only options is it?
4:45:53pmAndrew
yes, those are the only options
4:46:28pmmalcolm
looks like plan A, to move to a new host is perhaps best
4:47:49pmAndrew
it is up to you
4:48:50pmmalcolm
it is indeed! and wow your good at sales for hosts other than hostmonster...
4:50:35pmAndrew
well, I hope you hae a great day
4:51:12pmmalcolm
wow, what to say....
4:51:57pmAndrew
what do you want me to say? You seemed resolute
4:52:49pmmalcolm
this is incredible.. Can I read that you want me to find a new host?
4:53:24pmAndrew
no, but I cannot change the renewal prices. I am sorry to hear you want to leave. But again I have no available discounts
4:54:03pmmalcolm
thanks Andrew, if I wasn't resolute.. I think I am now

utterly stunning attitude ..

I am extremely happy with hostmonster.com for my website hosting..
Their prices are excellent and their service is great.
I've been a webmaster since 1997 and hostmonster is the best deal I have ever found.
I have no reservations recommending them to anyone who wants a good reliable web host and wants to save money too.