I visited The Hotbin stand at the Chelsea Flower Show and I was reminded that I needed more wood chippings as my very busy worms were not altogether happy with a rather boggy compost they were living... See more
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Review summary
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Great help and advice from the team at the Chelsea Flower show and purchased one when we got home. Delivered quickly, set up following the instructions and we are away, temps up in the green zone and... See more
Company replied
The HotBin was received quickly, though confusingly in two packages - the plinth first and the actual HotBin the next day. We have followed the guidance and are pleased with the result so far. Afte... See more
So far so good but too early to tell about results yet. The purchasing process was simple and delivery was very prompt with lots of helpful updates on progress of shipping. The instructions w... See more
Company details
Written by the company
HOTBIN is passionate about composting and getting more people to do it! With the HOTBIN range of hot composters more types of waste can be recycled more quickly into rich, peat-free compost. Reaching 40-60c, HOTBIN uses hot composting methods to help to recycle more types of home and garden waste into compost and reduce the amount of waste sent to landfill. No turning or tumbling required. Designed and made in the UK.
HOTBIN Brand Promise
Written by the company
- We're committed to support you
- At HOTBIN, our promise is simple: if you have enough waste, there is no reason you cannot successfully hot compost with HOTBIN. We’re not just selling you a bin, we’re here to help you turn food and garden waste into rich, usable compost, confidently and consistently. Our dedicated customer support line is available 5 days a week, ready to guide you through every stage, from first setup and getting the temperature up, to troubleshooting and fine-tuning your routine. Whether you’re a complete beginner or an experienced composter, we’ll support you with clear, practical advice until you are satisfied you are up and running. If you ever feel stuck, unsure, or just want reassurance that you’re on the right track, please call our free phone number 0808 168 8499. With HOTBIN, you’re not on your own we’re here to help.
Contact info
Spennymoor, United Kingdom
- 08081688499
- help@hotbincomposting.com
- www.hotbincomposting.com
4.6
Excellent
816 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Delivered in good time
Delivered in good time. Able to get started as soon as arrived.
November 10, 2025
Reply from HOTBIN Composting
Thank you for your review.
We are happy to hear that you have received your HOTBIN and have already started your HOTBIN Composting adventure. We wish you happy HOTBIN Composting and we are always here to help should you require any assistance.
The HOTBIN Team
Easy to order and prompt delivery.
Easy to order and prompt delivery.
I have received good follow up advice, thank you.
October 31, 2025
Reply from HOTBIN Composting
Thank you for your review.
We are happy to hear that you have received a good purchase experience and that the follow up advice was also helpful. We wish you happy HOTBIN Composting.
The HOTBIN Team
Quick safe delivery of bulking agent
Quick safe delivery of bulking agent. Thank you!
November 3, 2025
Reply from HOTBIN Composting
Thank you for your review.
We are delighted to hear that your order arrived safely.
Keep HOTBIN Composting!
The HOTBIN Team
Reply from HOTBIN Composting
Thank you for your review.
We are delighted to hear that your HOTBIN arrived safely and on time. Happy HOTBIN Composting.
The HOTBIN Team
I have had the Hotbin for 4 years
I have had the Hotbin for 4 years. Sadly the bin never composted food waste properly even after 5 months or more it was always smelly wet mushy food waste. When you lift the lid it is crawling with worms and wood lice and flies in the summer. Although it was placed in a sunny spot and I could see at times it got to 40C. I also have an issue with the polystyrene construction which is very flimsy. The bin has become misshaped and stretched so the hatch doesn’t make a good seal anymore. I really don’t think this is worth the price.
November 22, 2025
Unprompted review
Reply from HOTBIN Composting
We’re sorry to hear that your hot composting experience hasn’t been as positive as you’d hoped. We’d really like to work with you to get things running smoothly again.
To achieve hot composting temperatures, it’s important to continue adding chopped waste, woodchip, and paper/card in the right proportions each week. From what you’ve described, the “mushy” food waste suggests the mix may be a little too wet. This is a common issue and can usually be resolved by adding extra paper or card to help absorb the excess moisture.
We also noticed that your order was placed through one of our retailers. Have you had the chance to contact them about your experience over the past few years?
Regarding the misshaping of your HOTBIN, this may indicate a fault. If you could kindly send some photos and details to our customer support team at help@hotbincomposting.com, we’ll be happy to investigate further and provide guidance on both the product and its operation.
We genuinely want to help you get the best results from your HOTBIN, and we look forward to working with you to resolve these concerns.
The HOTBIN Team
Outstanding customer service!
Karen at HotBin was just outstanding to deal with - she's a huge asset to the firm.
October 28, 2025
Reply from HOTBIN Composting
Thank you for your review.
We are very pleased to hear that you had a positive experience with our customer service team. We will pass on your comment to Karen.
The HOTBIN Team
Reply from HOTBIN Composting
Thank you for your review.
We are very pleased to hear that you are happy with your order and delivery. Happy HOTBIN Composting.
The HOTBIN Team
Great stuff
That you had holes in the box so we could carry it. Quick delivery, nothing missing, nothing broken, instructions to use box to start us off x
October 31, 2025
Reply from HOTBIN Composting
Thank you for your review.
We are delighted to hear that you are happy with your order and delivery. Thank you for the feedback on the hand holes in the box that is very helpful to know you found them useful.
Happy HOTBIN Composting.
The HOTBIN Team
Reply from HOTBIN Composting
Thank you for your review.
We are very pleased to hear that you are happy with your order and delivery. Happy HOTBIN Composting.
The HOTBIN Team
Shoddy
Product OK and I have two others of long standing. However service abysmal.
I ordered and paid for bin and stand. Stand did not arrive. Company said it was for some unconvincing reason sent separately. Contacted them twice but no answers. Referred the matter to my solicitor. Don’t expect such shoddy behaviour from a small company, worse than NHS.
October 14, 2025
Reply from HOTBIN Composting
We are sorry to hear that your order was not fulfilled in full, however we do believe that our customer service team have been in touch to rectify this.
Due to the HOTBIN’s dimensions we are restricted with what we can send on one consignment, therefore do have to send the plinth on a separate consignment which does mean that sometimes these are unfortunately not delivered at the same time as the HOTBIN unit.
Please get in touch with our team via our freephone number 0808 168 8499 or via email help@hotbincomposting.com if you have any further queries.
The HOTBIN Team
I needed a replaced tool
I needed a replaced tool for getting compost from my bin but it has had a lot of use before the handle came off. Reasonable price and came quickly.
October 20, 2025
Reply from HOTBIN Composting
Thank you for your review, we are glad to hear that your raking stick was replaced and arrived quickly.
The HOTBIN Team
Compost purchase
Ordering Compost material straight forward by phone. Staff v helpful. Composting material delivered on time. Prices competitive.
October 24, 2025
Reply from HOTBIN Composting
Thank you for your review.
Great to hear that are team were helpful and you managed to order without any issues.
The HOTBIN Team
Reply from HOTBIN Composting
We are pleased to hear that our team were able to assist with your query. If you require any further advice, please do not hesitate to get in contact.
Thank you for your review.
The HOTBIN Team
A great way to recycle food waste and garden waste
I love to way it compost the food and garden waste into compost in such a short period. My plants have benefited from the liquid the hot bin produces. I am impressed
October 24, 2025
Reply from HOTBIN Composting
It’s great to hear that you are pleased with your HOTBIN and how quickly it has produced compost.
Thank you for your review.
The HOTBIN Team
Fantastic product!
October 14, 2025
Reply from HOTBIN Composting
We are delighted to hear that you are pleased with your HOTBIN. Thank you for your review.
The HOTBIN Team
Customer friendly and was able to…
Customer friendly and was able to provide me with the assistance I needed
June 10, 2025
Reply from HOTBIN Composting
Thank you for your review.
We are pleased to hear that our team were friendly and able to assist you with your query. If you require any further advice, please do not hesitate to get in contact.
The HOTBIN Team
Please make your return policy…
Please make your return policy absolutely clear for customers who are unable to go online & therefore order by phone. Cost me £50 of price to return. Delivery company surprised
October 8, 2025
Reply from HOTBIN Composting
Thank you for your review.
We understand your frustration regarding the return cost. Whilst this is visible in our online returns policy on our website, we will look into making this clearer on the customer order confirmation for those who order via phone.
The return cost reflects the size and classification of the product, which couriers often consider as ‘ugly freight’ due to its bulk. This unfortunately results in higher return shipping fees.
Please be assured that we regularly review our freight arrangements to ensure we’re offering the most cost-effective options possible. We sincerely apologise that this return cost wasn’t made clearer at the time of your order however we do appreciate your feedback as we continue to work towards improving the experience for all customers.
The HOTBIN Team
Reply from HOTBIN Composting
Thank you for your review.
We are pleased to hear that you received a quick response from the team. If you require any further advice please do not hesitate to get in contact.
The HOTBIN Team
Expensive for compost
October 13, 2025
Reply from HOTBIN Composting
Thank you for your review.
The HOTBIN is at the premium end of the composter range, however it does produce compost a lot quicker than traditional methods and allows you to compost a wider variety of waste types too.
The HOTBIN Team
I have never received the goods I…
I have never received the goods I ordered. They were resending them and they never arrived again.
October 13, 2025
Reply from HOTBIN Composting
Thank you for you review.
Apologies that you have not received your order. Please be assured this is not a regular occurrence and we will do all we can to sort this for you.
Our dispatch team have been informed of this and should be in touch shortly to rectify this with you.
The HOTBIN Team
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