B&B HOTELS Reviews 

They served NO FOOD and would NOT allow us to bring in a pizza while we BOUGHT drinks from their bar!! WE spent about 200 pounds ordering food and drinks from the hotel across the street! Also, their TVS DID NOT WORK! They provided awful service and assistance!!

I accidentally booked the wrong date. Realised immediately but no way to speak to anyone in french hotels from UK. Have tried multiple telephone numbers!!!

I had a poor stay at B&B Birmingham. The room was nice, but I had 3 hours of drilling and hammering in the morning. I checked out at 12. It sounded like it was in the room next to me. If I opened the window there were fumes. I wasn’t warned of construction work until after I’d paid.

On arrival given room 214 , lift out of order and I have a knee issue asked ( as 4 flights of stairs ) if we could move but no they could do . We left hotel 22 August and it had just been fixed , staff didn’t interact so unable to say they where nice or not , breakfast cheap and basic, as for decor it was weird , no tea of coffee making facilities, room safe no key or card just a password on a piece of paper
1 star if that not 3 as it says it is
Will never return and I hope I save others from it to

The very best of Heathrow stays a hidden gem in a lovely village !Should you be waiting for an overnight flight or delayed minutes from Terminal 5 !
Under new management a great hotel,clean,tidy,exemplary service friendly/helpful staff and the price is right ! Excellent hotel well managed nice restaurants close by parking available

Staff friendly, restaurant was slow wvwn with few customers and limited and expensive menu.
Room had everything you would need but noisey if o the road side of the hotel

Very unpleasant & upsetting experience ....

Reference 5988557929 reservation in B&B HOTEL Saint Geours de Maremne Hossegor

Why did you cancel our booking......My wife and I turned up last night at 10pm and found the booking had been cancelled by you.

My wife at 65 years old has emphysema which is a long-term lung condition that causes shortness of breath.
As no other hotels nearby could accommodate us , “we were forced to sleep in our vehicle from 10pm until 5am with no toilet facility.”

Do not make the excuse you doubled booked as you were informed we were arriving late and you emailed me to say we could use the car park facility
Booking.com said you did not inform them the reason for cancelling our booking and there was no excuse for the cancellation of the booking considering we had travelled 12 hours from St Malo
Disgusting behaviour

I canceled the booking like you do on every hotel booking site or OTP but unfortantly they trick you that you need to cancel every room . so if you have 3 rooms in a booking you will pay for two because you not cancel the booking but only one room.

it happen to me, so I called and send a nice email explaining what happen and they just not care, you get a email back telling you, according the the AGB you still need to pay for the not canceled room .

They not care even you explained the case. Worst customer service ever. dont book over their app. If you need to use a B&B hotel use booking.com or similar, so they will pay the comission to the booking platform and you will be save if you need to cancel. Consequence is, that our 6 employee are not allowed to use B&B Hotels any more,,,,,

because of 64 Euros, they lost business worth few thousand Euro. The inverstors will like the b&b approach

Do not make a reservation with them in advance, they will steal your money if you do not use the room. They say they will refund the reservation, but then they said their system would not allow a refund.

We booked one night at B&B Hotel Bremen City 27-28 July 2025 as the final stop on a birthday trip for our 12 year old son. Instead of ending with a nice shopping day in Bremen, the hotel turned the evening into a disaster.

Upon arrival, we entered through the dirty and very small parking garage and took the elevator to reception. There were no staff present, no visible emergency contact numbers, and no check-in instructions anywhere. We had never received any emergency number or special instructions in our booking confirmation or from the hotel beforehand.

We tried every possible code we could think of at the self check in, but nothing worked. With no way to contact anyone, we were forced to leave without using the room and drive all the way from Assen (Netherlands) back home to Holstebro (Denmark) in the middle of the night, a dangerous and exhausting trip.

B&B Hotels refused a refund, claiming an emergency number exists but if you never provide it and it’s nowhere to be found on site, that’s useless. Hotels.com, where we booked, also refused any compensation, showing a complete lack of responsibility for a ruined trip.

We were left with wasted money, no sleep, and a ruined birthday. This is unacceptable service from both B&B Hotels and Hotels.com. Avoid them if you value reliability, basic communication, and customer support.

B&B Hotels France Villeneuve-Loubet Village, I am an employee of the chain and I made a wrong reservation at this hotel, and after trying to cancel and get a refund via phone and email, Stephane from the hotel treated me very badly, so I was left wondering if he treats a colleague like that, how would he treat a customer?

Booked for the first time for a stay whilst I attend a wedding and wanted to apply a breakfast voucher but the voucher wasn't accepted. Sent customer service a screenshot and screen recording of the issue. Didn't add the breakfast to my booking when checking out, as I thought the voucher would apply automatically. Contacted customer service straight away, explaining the issue. I was speaking with Catherine from the customer service team and they said there's nothing they can do, as the booking has been paid for and is complete and essentially implied it's my fault for not adding the breakfast. They haven't offered to contact the hotel on my behalf explaining I had a booking issue, nor have they offered to cancel and then amend my booking, so a breakfast could be added. B and B hotel's customer service team prioritise policy and their own defensive attitude over resolving the customer issue. Really poor customer service approach, especially since I haven't even stayed in their hotels.

Room comfortable,breakfast excellent,staff very friendly and helpful.Lovely terrace in the Antwerp Hotel.Overall,a good experience and would recommend

The rooms are extremely small with no storage, no cupboard, no draws. Staff was friendly and it was clean and tidy

The temperature in the room was hot so I immediately complained with the concierge who very rudely told me that they did not switch on the airconditioning 4 the summer yet
( it was fhe 5th of April ha ha ha what a joke); if I was hot I should have opened the window, well, thank you for the precious advice! So I did it but it was a bad idea, there was noise coming from the traffic below ( a sewer cover was loose and every time a car passed there was an infernal bang) and screams and noises coming from the nearby commercial centre. All in all a hideous experience, I woke up next morning completely soaked in sweat, well, they could rename the place as the "best sauna in Madrid!" Never again B&B and don't go there.

WARNING: This review contains more than 256 characters! If you can read more than 256 characters without fainting like my younger students from FIU, then keep reading and chances are that you will learn quite a few things.

This B&B ROISSY CDG hotel is about 20 minutes from ROISSY POLE by public transportation (bus 27 from platform D2 and bus 93 from platform E2), which is between Terminals 1, 2 and 3.

To go back to the airport from Roissy Pôle the next day, you must take a free rail shuttle to go to Terminals 1 and 2. As for T3, you just go walking. Add a good 10 minutes from Roissy Pôle to T1 or T2, which is a long walk from the shuttle. You are already a good 30 minutes from your terminal, which is better than more than an hour that it took me last year from Paris Porte d'Ivry to CDG Roissy Pôle.

Busses 27 and 93 run about every 30 minutes and it will take about 20 minutes to go to the hotel once you are in the bus. GET OFF at BUS STOP "VERGER". To go back to the airport, you just do the same thing in the opposite direction. Fare is 2.50 € (a/o April 2025...) and you can pay on the bus.

Unlike bus drivers in Miami, here you can get your change back BUT ONLY SMALL AMOUNTS, like a 5 € bill. So don't expect to change a 50 € note in the bus!

Of course, if you travel by limousine you don't need all this information about public transportation...

But if you travel by limousine chances are that you won't be reading this review because you will be staying at the Hilton or the Sheraton, much closer from the airport, rather than this BUDGET HOTEL, good for a retired Professor like me who is just a couple of steps above the homeless guy! For professorship is not a profession but a priesthood. Like priests, professors work for room and board...

In addition to those public busses, there is a shuttle from the hotel to the airport, but I took the public bus the next morning, since I had a weekly pass.

For this hotel is in the middle of nowhere, surrounded only by other hotels. From "First Class" (that's their euphemistic name!) all the way up to Best Western and Novotel, they are all there! BUT nothing else. NOT a bar, NOT a shopping center, NOT even a gas station with a food point. There is a food Machine in the lobby of this B&B, for those who enjoy dealing with Machines, which is not my case.

But if you have a transportation weekly pass (a must if you stay more than 3 days in Paris!) you can just leave your luggage and go back to Roissy Pôle, where there is a small Monoprix open daily (including Sunday) until 8:30 pm, with food, from cold and hot drinks and sandwiches to a salad bar. If you have a transportation pass, remember that you MUST VALIDATE IT EVERY TIME you take a bus, tram or subway. UNLIKE VIENNA (in Austria, not in the US!), where you enter the bus, tram or subway without validating your pass, in Paris you must validate it each time or you will get a fine. If you take 10 busses the same day, you must validate 10 times!

As for the hotel itself, it is a modern construction and you enter your room with a combination, so make sure you don't lose it! Rooms are very small by US standards but quite big by European standards, especially in London, where you pay the price of the Miami Beach Hilton to sleep in what they call "single rooms", which are half way between a traditional English telephone booth and my smallest closet in Miami Beach! Since the 1970s I’ve slept in quite a good number of those closets!

Of course, there is a small bathroom with a shower, a sink and a flushing toilet, the greatest invention of mankind.

BUT THE MAIN THING about this B&B chain is their OUTSTANDING, HONEST, CANCELLATION POLICY: DAY OF ARRIVAL BY 7 PM.

In an age where more and more hotels are adopting an outrageous cancellation policy of one (and even two days before arrival, like a Best Western Plus in Vienna, Austria!!!) such as the group ACCOR HOTELS (Ibis, Mercure, Novotel), where I was a loyal customer for more than a dozen years, with the GOLD status several years in a row, it is refreshing to see a hotel group offering such an honest cancellation policy of DOA by 7 pm!

UNLIKE ACCOR HOTELS, who impose that outrageous cancellation policy of ONE DAY BEFORE ARRIVAL to all their hotels, from Ibis Budget all the way up to Mercure and Novotel, all over the world, from Vienna to Buenos Aires (I know it because I always check before each trip to see if they went back to their previous honest policy, but their new policy is still there, so they haven't seen me since 2023!), BEST WESTERN AND CHOICE HOTELS leave the choice to their members. So I only go to their locations offering an HONEST DAY OF ARRIVAL BY 6 or 7 PM CANCELLATION POLICY.

BUT this B&B group offers the same excellent policy in all their French locations.

I’m writing this review with immense frustration and disappointment. I had to cancel my reservation at B&B Hotel Antwerp due to a sudden and serious health emergency involving my young daughter, who developed a high fever the day before our trip. As any parent would, I had no choice but to cancel our travel plans entirely.

In the chaos of the situation, I accidentally pressed the cancellation button — only to be shocked by a full charge plus additional fees, with no option for a refund or even a partial reimbursement. Immediately, I reached out to both Booking.com and the hotel to explain the situation and to plead for some understanding or flexibility. Unfortunately, the response from the hotel was appalling.

Not only did they refuse to show any empathy or offer a solution, but they also ignored my messages and calls. I was left without a reservation, without a refund, and without even the option to transfer the booking to a friend. The hotel effectively took my money, canceled my booking, and then disappeared from the conversation.

This isn’t just poor customer service — it’s inhumane. Emergencies happen. Life happens. And the way this hotel handled my situation was cold, dismissive, and frankly shameful. Hospitality should be grounded in understanding and care, especially when guests are going through personal hardships.

To the staff and management at B&B Hotel Antwerp: I hope you reflect on how you treat your guests in their most vulnerable moments. You may have kept my money, but you’ve lost trust, respect, and any future business — not just mine, but of anyone who reads this.

We highly recommend this hotel. Central and close to public transport. Clean rooms. Quiet neighborhoods. Very good breakfast incl. gluten free possibilities. Very positive with the relax rooms downstairs. Helpful reception. Milano Santambrogio.

When we checked in at the B&B Valentin in Miserey-Salines (near Besançon, France) and were asked if we wanted the room with the breakfast or without, we happily said "Sure, we'll take the breakfast" and paid the extra fee. I didn't think to ask what time breakfast ended and the young man at reception did not mention a time.

The first thing the next morning, we took our dog for a walk and then when we showed up at 9:45, we were told breakfast was closed. I pointed out that it seemed early AND we were not told but we understood that there was nothing they could do about breakfast as it was all closed up.

I did ask if we could have the breakfast charge refunded as we had not been told it ended at 9:30. A rather rude young lady named Lea, simply responded, "There's nothing I can do for you." There had been an older lady at reception when we went out with our dog and I asked if she was around. "No, she's gone." "Ok, when will she be back?", "I don't know, maybe not coming back."

I said, "Yes, but shouldn't the man who checked us in have told us it closed at 9:30 and since we did not eat breakfast, does it not make sense that we don't pay for breakfast?" She responded "It's on the back of the door." and turned away and went to the back room. I thought, "Wow, I can't remember the last time an employee at a hotel was so rude."

Sure enough, when I returned to the room, it was written in microscopic type as a sub-note to the rules and regulations on the inside of the door.

Never again will I ever consider staying at any B&B Hotel if these are the kind of people they hire.