This website essentially stole my money. I went to hotel.de to book a hotel in Interlaken, Switzerland for the following night. However, the email confirmation showed the booking in Lauderbach, Swit... See more
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See what reviewers are saying
I use hotel.de / hotel.info very often. Is probably my main reservation website. I always find lower prices, and I never had problems with reservations. Is possible to filter by their special offer.... See more
Today it was my first experience with this site and honestly it was great! Was afraid at the beginning because their rate was so cheap comparing to other sites but everything was superb! I didn’t try... See more
Since the time I used to work in the tourist field (I am retired), I have admired HRS for its seriousness and professionality. It is now a pleasure to use the HRS services as a customer. The Registrat... See more
Company details
Written by the company
Die HOTEL DE GmbH ist eines der größten Online-Buchungsportale in Deutschland und wurde 2011 vom Marktführer HRS Group übernommen. Über www.hotel.de (im deutschsprachigen Raum) und www.hotel.info (im Ausland) können Kunden Hotels in 190 Ländern buchen. Geschäfts- und Privatkunden buchen über HOTEL DE und HOTEL INFO weltweit schnell und kostenfrei Hotels aller Kategorien zu tagesaktuellen Vorzugspreisen. Dabei profitieren Buchungskunden von erheblichen Preisvorteilen und täglich ausgeschriebenen Sonderkonditionen bei teilnehmenden Hotels. Die Buchung erfolgt mobil über die kostenfreien Apps, online über die Internetseite www.hotel.de bzw. www.hotel.info oder alternativ telefonisch über das unternehmenseigene mehrsprachige 24 Stunden-Service Center. Insbesondere die Möglichkeit, Hotelzimmer über die kostenfreien HOTEL DE Apps mobil via Smartphone oder Tablet zu buchen, findet bei Kunden immer mehr Anklang. Der HOTEL DE Firmenrabatt gewährleistet Geschäftsreisenden den garantiert günstigsten Preis. Kleine und mittelständische Unternehmen profitieren so bei ihrer Hotelbuchung von Ersparnissen bis zu 30 % auf die tagesaktuellen Hotelraten. Serviceangebote dieser Art sowohl für Privat- als auch für Businesskunden unterstreichen den hohen Service- und Qualitätsanspruch von HOTEL DE.
Written by the company

- HOTEL DE Deals
- Mit den HOTEL DE DEALS ausgewählte Top-Hotels 50% günstiger buchen!
Contact info
Breslauer Platz 4, 50668, Köln, Germany
- +49 221 2077 6033
- info@hotel.de
- www.hotel.de
Hasn’t replied to negative reviews
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I liké room inside and thé bed
I booked a hotel room for 9 days…
I booked a hotel room for 9 days through Hotel DE and then determined that I needed to add another day at the end of the stay. I called Hotel DE and they were quickly able to handle my request without any issues. The representative I spoke with was very professional, we'll spoken and easy to understand. She was a pleasure to deal with. Lowest price I could find as well. Great job by Hotel De!
Fairly easy to navigate web site and…
Fairly easy to navigate web site and the option to change the language to English was very helpful
It looks like you cover well the Europe…
It looks like you cover well the Europe and the Eastern Europe also.
I try to avoid monopolies imposed by big booking platforms
The booking was easy
The booking was easy. The price better then the competitors. The hotel clean comfortable and a good reception .
I am Korean
I am Korean. It was nice to be able to make a reservation at a low price. But the language is difficult.
Good website and easy to follow to make…
Good website and easy to follow to make the booking. I have visited Schorndorf many times , and the hotel was recommended to me our friends, and I speak reasonable German.
I am happy with Hotel.info service
A horrible experience
A horrible experience. We had to spend the night at Montreal airport because you told us the Parc Suite room is reserved but actually it is not. We tried to check in to the hotel Park Suite, and then the owner said they never saw our registration. Basically, hotel.info lied to us about confirming our reservation, and we had to panically ask all the hotels around that area if they have any room left, and guess what every hotel is fully booked for the long weekend. Our option for the night at Montreal is either a 24h Tim’s or the airport. How could any service provider tell your customer the room is successfully reserved when it is not? The most frustrating experience ever.
Diner/breakfast
Hotel restaurant orsoyer Hof
Diner: took them 40 minutes to give us the menu, when we did get the goulash soup within 5 minutes the head dish was also given,she said sorry, i said: take it with you, after 15 minutes the head dish was given back, all hard cause of the heating bulb or something like that.
Breakfast, well..not fast took her 20 minuten to give us some bread,.30 minutes for a omelet, and we were alone!! Didt ask meat or vegan, so we did get cheese and meat on 1 plate, way to salty salad.
The room was almost 1 BIG closet.
No for me never again.
Very Good Prices & fast Approval
Very Good Prices, fast Approval & directly Transfer to Hotel.
Fast and immediate answer
Fast and immediate answer. No information about booking without breakfast.
Booking not confirmed by hotel but site…
Booking not confirmed by hotel but site shows booking has been confirmed.
The variety of the offer and usually…
The variety of the offer and usually the recomendations satisfy what I need.
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