HotelClub Reviews 

I've never had an issue with hotel club and there superb customer service support.

Competitive prices get money back on second trip helps 10 percent of last trip

I have only good experiences with Hotelclub

It's a good website to book hotel. Only one suggestion--put the contact information more clear.

8 of us were stranded without accommodation for one night in France while on a Road trip in April. We had advised in advance about the late check in. When we reached the hotel we were not even able to get inside the gate. We called the number displayed outside the gate and the person answered said he is 200km away and he doesn't have any availability. When we spoke withHotelClub they said they are unable to do anything except to offer a refund after being on the phone with them for more than three hours. They offered fifty euros in hotel club credit for the inconvenience which we refused as we won't ever be using their services again. Not only they deal with dodgy hotels and left us stranded on another country but also refused to offer compensation to date.

HotelClub booking number: PBHCL-803-214-9403

It is my first time to use Hotelclub to arrange reservation to book a room in a Hotel. it was the worst website I ever used since I had used the online booking.
Last night I made a booking smoothly and it had been charged to my Visa. and a confirmation email had been sent to my email.
when I reached the hotel I have found no reservation under my name. then I opened my email and I have found that a cancellation email had been sent to my email with cancellation fee. Then I thought there is a mistake.
again I have made another reservation while I am waiting in the Hotel lobby. then I received confirmation email and after two minutes I received another email for cancellation.
third time I used another website and it was processed successfully and smoothly.
Now I am in the room thinking of the cost of charging me 3 times because of hotelclub website mistakes.
1st booking
HotelClub booking number: PBHCL-695-805-1134
Hotel confirmation number: W2VETW

2nd booking
HotelClub booking number: PBHCL-826-690-0774
Hotel confirmation number: 2SGKSB

There are many more options than this group of clowns to book a hotel. My plans changed on a business trip and needed to adjust my city location on 1 of the nights. . I contacted this group and was informed that they won't be able to change my reservation. Never again! Go to priceline, travelocity, hotels....any place but this one. It will cost the same, or less as I found on on one of the other sites and they can be altered or cancelled. If you're reading this, you're probably upset with this group that calls themselves hotel club. The club is right, That's what they beat you with.

I now use this website service for virtually all my business travel. The reward earnings I make as a member which enable me to usually get 1-2 free stays or use my earnings to significantly reduce business accommodation costs in expensive cities such as New York or Sydney during the year. The option of banking or using rewards each time you book is great. They have a good range of hotels always at comparable if not better rates than other sites and I like the information layout.

This website has one purpose... To Make Hotel Reservations for people. Well, they're not very good at that. I booked a room through this fraudulent website, and they charged my card, but never sent me a confirmation for the reservation. So when I get to the Hotel, they have no record of this reservation. I checked my bank account, and the charge is still there. I call customer service and talk to the two people/robots they have working the phones (Jenny and Dustin). They look into it and apparently their was an error in their system, and the reservation never went through. So here I am, with my credit card charged and no room for the night. What do I get for all of this? a $20 credit to use towards my next booking. Umm, no thanks. I will not be using this website ever again, and I suggest if you want to actually have a room to sleep in when you make it to your destination, you don't either.

The quality of any organisation is how they deal with issues when the customer has a very poor experience having spent a considerable sum for a relaxing stay and the hotel delivers a convention experience with loud badly behaved guests who in a number of cases had consumed large amounts of alcohol by lunchtime each day. This is where Hotelclub has demonstrated a complete disregard of the customer experience at an expensive hotel costing 1800USD for 3 days and offer 60 USD of the next booking as compensation completing ignoring the customer experience. The customer service or lack of it summed up by lengthy delays in replying an and insulting offer of compensation from the supervisor Jazz.

Booked accommodation in Wellington NZ in December 2014 for colleague and myself. After visit I requested a GST invoice for taxation purposes. Told to go to my account on their web site and I could run a copy off from there. When I went there I noticed that the invoice was not compliant with GST legal requirements. Went back to HotelClub, pointed the above out and requested that a GST invoice be either posted or emailed to me nothing. Follow up gets no response.
Got a Client Satisfaction survey by email. The email says "We're looking for your two cents. We're always looking to improve our products and services, and the best ideas come from customers like you. Please take a brief survey about your recent travel booked through HotelClub."
in March 2015 I filled it in pointing out that I was still waiting on a GST compliant invoice for our rooms and that their lack of support was unacceptable.
The reply back was astounding. I quote "Please note that GST in New Zealand is not applicable as we only pay GST in Australia. If we can be of any further assistance, please do not hesitate to contact us.
Replied asking what country they were in and pointed out that GST has been in place in NZ for over a quarter of a century. Requested further assistance in the form of someone ringing me to sort the issue out. Again no response. They just rudely ignore requests and treat clients with absolute disdain. DO NOT HAVE ANYTHING TO DO WITH HOTELCLUB.

Was recently looking for accom in Parramatta. Prices for chosen hotels kept changing when I went in and out of them...mostly increasing in price :( till I decided to look at other sites. Able to find accom for $100-$200 difference (with breakky thrown in) on booking.com which is a HUGE difference for the same accom at exactly the same hotels! I was reminded to shop around and abandon that need to be loyal.

I have been advised to use HotelClub for various reasons but the big selling point has been the ability to accumulate credit towards future hotel stays by simply booking hotel stays and getting "cash back". Brilliant incentive.

Hi the booking was great with room having better views than expected. No problems with booking. Easy experience and bonus discount off the next hotel.

When I had problem in my booking, I called the customer service and they had made an effort to help me to complete my booking. I manage to receive the invoice preety fast. I was conviced beforehand that the hotel is very near to Ben Than market but actually it was not. Even though it is a walking distance, but as a tourist, we had a hard time finding and asking. We had a hard scary moment crossing the road and passing by several shops and hotels in order to reach there. Alternately, we are glad that we are given a bigger bed without any additional charge incurred.
On the other hand, the food we requested was halal meal but to our surprise, the hotel manager was no aware of this. The breakfast is mixed for halal and non halal and we have the hard time selecting the food and telling them our expectation. The chef offered to cook vegetable rice for us but it does not taste good. We hope next time, a specified hotel with mainly halal food is recommended to us.

Best price compare to the biggest sites(expedia,booking,agoda etc)
Good member rewards
Had to cancel a book and got the refund 2 days after.

They only offer to pay the full price, if they will add option to pay at hotel I think it will be more easier to book with them.

Always have offers and after each booking you get discount towards your next booking

First time I used hotel club and it worked great. No problems anywhere.
Checked the rates directly at the hotel as well and they were higher.
Will use it again.

Hotels not always as good as rated, so try an double check, out of many bookings we have had two very bad ones.

It is easy to make reservations and you get cash back credit on your next reservation.