your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
Company replied
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The bookmarks are exactly as was shown on the visual that we agreed on. We absolutely love all of the different colours that these have been produced in.
Company replied
Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.
Company replied
Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
Company replied
Company details
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service
Excellent, efficient service for ordering and delivery. Very good customer service.
February 28, 2024
Thank you!
Great advice, patience, artwork, sales and customer service.
Would highly recommend.
March 5, 2024
So Easy to Work With
Easy to get a quote and see how the items would look with our artwork before making an order. We made multiple changes to our artwork using the automatic online system for viewing how the item would look before deciding which looked best.
Compared to other suppliers of printed items, this was by far the easiest to deal with.
Communication for the printing and delivery was good.
I would definitely use Hotline again for custom printed items.
February 13, 2024
Fantastic support from Jake and team, and great sun ray bamboo sunglasses
Ordered some sunglasses with our company logo for an event. I made a mistake and the glasses wouldn't have arrived in time.... However the support team (especially the manager Jake) were fantastic, responded incredibly fast, and worked with production to make sure they did, with time to spare.
The sun ray bamboo sunglasses themselves were a massive hit at the event. Much better quality than I expected and they'll get genuine use!
February 12, 2024
Very good service
Very good service, easy to deal with and really good product at the end of it. Will be using this company again and would definitely recommend.
February 9, 2024
Fantastic helpful customer service
Fantastic helpfulcustomer service
Every question dealt with speedily
Thanks
I will be back for more
February 29, 2024
Prompt and efficient. Very easy to order
Very fast turnaround on visuals, it was really helpful to be able to see what we were ordering, especially as the order was being paid for by charity funds. One visual needed to be amended, but Chris from the studio team dealt with this promptly. It was really important for the charity team to clearly see what they were paying for, so the visuals really helped.
Jake from online support team made the payment and change of delivery address really easy for us.
The pricing was clear and competitive. One product was out of stock, but I was told about this immediately and given a new delivery estimate on that product, so that was fine.
All round excellent service.
February 29, 2024
Great support and understanding
The team were very helpful and accommodating to ensue we ordered the right thing and that it was delivered on-time.
January 25, 2024
Very quick to respond
Very quick to respond, great looking products, easy to deal with.
February 27, 2024
Good quality product arrived when said…
Good quality product arrived when said although colour not as it looked on the picture even after discussed prior to order
February 6, 2024
The repeat order was straight forward…
The repeat order was straight forward and simple. fast delivery, however the quality was not as good as the last order and the print on the text was blurred. I raised this issue and they took immediate corrective action and resolved it straight away. Good service.
February 2, 2024
Reply from hotline.co.uk
Dear Chris,
Thank you for providing feedback. We appreciate your time in bringing these matters to our attention. If you had contacted our customer service team when you received your items, we would have been able to address and quickly rectify the issues you encountered.
We trust that our conversation has been helpful, and we hope that you continue to have a positive experience with Hotline.
Best regards,
Jeremy Sims
Head of Operations
Never had a problem with this company
Never had a problem with this company. Prices are good products are good and I now only shop here.
February 22, 2024
Logo already on file.
Logo already on file.
Logged in and ordered within a few minutes.
Hope the delivery target is met
February 21, 2024
Unusual these days
fast accurate and very unusual these days....they do exactly what they say they are going to !!
February 21, 2024
Prompt and good pricing
Very seamless and efficient service. Can't wait to get my tote bags. Payment system very straightforward aswell. Five out of five for me.
February 21, 2024
Efficient
Quick response to my query and haven't bombarded me with emails since I did
February 20, 2024
100% recommended
April 17, 2023
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