HouseHunting Reviews 

767
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

It's about Utrecht branch. Initial communication and all went well with them.once I vacated rental properly the deposit was not returned for around 60 days. They responded only once for my init... See more

Company replied

Rated 5 out of 5 stars

While searching for an apartment in Zwolle, I found the House Hunting team and Okko very helpful and professional. They'd keep you informed on each step of the process as quickly as possible and guide... See more

Rated 5 out of 5 stars

I rented an apartment for a little more than 3 months in Rotterdam, through House hunting. The apartment itself was beautifully furnished inside and was honestly great to live there! Anything I needed... See more

Rated 1 out of 5 stars

The absolute worst. Awful communication, rude customer service aside: HHPM attempts to extort money on every step in clear disregard to existing law. New housemate moves in? Fee A housemate move... See more

Company details

  1. Real Estate Rental Agency
  2. Apartment Building
  3. Commercial Real Estate Agency
  4. Property Administrator
  5. Real Estate Agency
  6. Real Estate Developer

Written by the company

Uw woning verhuren middels HouseHunting Woonbemiddeling! De specialistische kennis welke bij uw woning verhuren benodigd is heeft HouseHunting in huis! Daarnaast nemen wij uw werk uit handen met ons vastgoedbeheer!


Contact info

3.2

Average

TrustScore 3 out of 5

767 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(767)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Im really satisfied with them

Im really satisfied with them. It went everything well. I can recommend their service for everyone. Im glad to moved to my new home. Kwan was really kind and helpful. Best solution. Thank you so much.

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

Househunting in Den Bosch

All their colleagues were helpful, available via phone and email also. Communication in English was also not a problem. They were flexible and fast.

June 29, 2021
Rated 5 out of 5 stars

Trurthworthy

Trurthworthy, Helpful & Committed are some of the few words ill use to describe my experience with HouseHunting helped me from the start to the end everything was done as mentioned gave a date and now am happy to say after 5 month thank to these guys i got my first place

June 12, 2021
Unprompted review
Rated 5 out of 5 stars

Good service and communication

After almost two months of reviewing studio’s I finally found one via HouseHunting. Rob from house hunting Arnhem is very kind, informative and professional.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Really good experience

Rick from HouseHunting Utrecht is a profressional, friendly and competent real estate agent.
Communicating was him was easy, direct and he could with all questions and issues we had.
We are really happy in our new home, thanks Rick!

June 4, 2021
Unprompted review
Rated 1 out of 5 stars

Beware of renting via HouseHunting

I rented a temp studio for a period of time. When I moved in, the person who inspected the flat agreed to store the older used TV that was sitting in the unit in a nearby storage unit since I had my own. The storage unit wasn't a part of my unit, and wasn't available to me, never had the keys. When I went to move out, suddenly the TV was missing and despite the fact I never had a key or access, they charged 500 EUR for a used TV that I had no control over their losing. They were deliberately deceitful in their handling of it, lying outright that I'd had access and keys despite the person who showed me the unit on sign in and sign out knowing this not to be the case. If you're stuck and need to get a flat via them, be vary wary and certainly avoid paying any final month's rent until all things are secured regarding the deposit given their unscrupulous ways of doing business. Businesses like HouseHunting made me glad I was able to buy a flat and no longer be at the mercy of renting from such organisations.

May 28, 2021
Unprompted review
HouseHunting logo

Reply from HouseHunting

Dear Sir / Madam,
Thank you for your review. Here is our response to the situation.

A new television was available at the start of the lease. you asked the local broker if it could be put in the storage room. No problem at all, because that storage room belongs to your studio as long as the television is there again when you leave the house, unfortunately this was not the case, so it was charged to you.

Best regards,

Joeri

Rated 5 out of 5 stars

Very fast and professional

Very fast and warm service, Denise was professional and kept us informed for the whole process. For her effort, we found a very nice house to live in Breda! I recommend Househunting Breda. Thank you :)

May 20, 2021
Unprompted review
Rated 1 out of 5 stars

Daylight robbery

Took weeks to respond to any email. We paid 30 euro every week for cleaning of communal areas which was never done throughout the year. I sent clear evidence that this was never done (stains on the floor which were there from day 1) yet nothing was done, no cleaner came, and when we objected we were told that if we did not pay it we could be kicked out.

Finally, we were reasonably asked to repaint the apartment white before we left. We repainted in the colour shade they specifically told us to use. Nevertheless, our entire deposit was withheld because they said it was not the same shade of white. Do not rent with these people.

May 12, 2021
Unprompted review
Rated 1 out of 5 stars

SHAMELESS PEOPLE

They scam the tenant and do not respond to the negative rating, this confirms the facts and the rating, and the brokers aforementioned react by rating themselves positively to keep the score on Trustpilot.
They could not be more dishonest, run away from these people.

--------------------------------------------------------

Answer to Joeri:

You have not bothered to answer my complaint until you have seen that the injured parties can use social networks and trusted platforms to report your abuses, however I will remind you that you have done:

I asked your P&D Housing brokers for a fix rental price without any subsequent adjustment and she sent me a draft contract in which the G / W / E expenses appeared as advance payment and I requested that this be corrected, in the contract signed this was corrected and appears as "vast bedrag", fixed payment, so the article 6.2 was without effect since there is no advance payment, it is a fixed payment.
In the annexes to the contract signed by both parties, no meter reading was taken and the G / W / E concepts appear as included because this was not applicable.
My rent period were 19 months, 3-6-2019 / 31-12-2020, and a fixed amount of € 75 was paid each month for the concepts of G / W / E, however in the Excel file that your accountant sent me to justify that you retain more than € 900 you only count that 6 months were paid (-450 €).
This means that you not only do not respect tenant contracts, also manipulate the data to justify your abuse.
My contract had a fixed payment for G / W / E without any type of subsequent adjustment, according to your readings and the 19 months paid for those concepts, I paid you more than I consumed, you should return me more than € 50 of have been an advance payment.
I would also like you to explain why you are not delivering the energy efficiency certificate to the tenants according to point 9 of the contract, you only give confusing references of the contract according to your interest, you should tell future tenants of that building, Loudonstraat 2A-6D, that its isolation is deficient and they will have to pay very high energy bills, possibly several thousand euros, they will not have a choice if they do not want to be frozen in the apartments, in my case being from abroad I have not stayed long in it and my expenses energetics correspond to periods of many absences but this will not be the case in the cases of tenants living there permanently.
Foreigners are not stupid, we have people like you in our countries too.
If this has been a misunderstanding, I suggest you correct it immediately and refund the rest of my deposit.

April 2, 2021
Unprompted review
HouseHunting logo

Reply from HouseHunting

Dear Carmelo,

Unfortunally you're not happy with the way it worked out for you when you lived at the Loudonstraat.

You payed for g/w/e in advance but according contract article 6.2. in the agreement it will be recalculated. Electrical heating works different then traditional heating and when it is on 24/7 the bills are very high. They way you used it is up to you.

Kind regards,

Joeri

Rated 5 out of 5 stars

I really recommend this company!

Finally a company which is looking for helping people, after so many refuses me and my girlfriend finally found what we need. Mr. Kwan-Yee Chan helped us during all the process, he made easy and enjoyable. We didn't had to provide so many papers and so many conditions like on other companies. Thank you HouseHunting and specially thank you Mr. Kwan-Yee Chan, I would really like to find more people like you.

March 19, 2021
Unprompted review
Rated 5 out of 5 stars

Good service

Helpful and friendly staff. They respond to your questions and inquiries relatively fast even outside business hours. We got our apartment within a week which first we thought it’s impossible.

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Professional Client Service

I moved to Amsterdam during the Covid pandemic, and at first finding a place to stay was very stressful. From my first contact with Jelrick his professionalism and friendliness made the process so much easier. He managed the contracting process really well, and was sure at all stages that I understood the process - which, as an expat is invaluable and so appreciated. Thanks Jelrick for helping me secure my great apartment.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Expat Service

As an expat I was moving to NL and HouseHunting made it pretty simple and easy and straight forward. I was able to manage my apartment abroad and to come to the prepared flat, what was amazing. I am very thankful and amazed of their service!

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Jelrick and Anne Fleur were so helpful and extremely nice throughout the entire process. Everything was finalized within 2-3 days! They were both always available for any questions and communication was super easy with both of them. I dealt with a lot of real estate agents in the Netherlands, and I have to say that they gave me the best service!

February 20, 2021
Unprompted review
Rated 1 out of 5 stars

Stay Away from them

Stay Away from them! They charge an admission fee which is illegal in the Netherlands. They are not caring for the problems in the house but we were lucky to have the email of our landlady and they reacted only when we put the landlady in the cc. They are generally very disorganised and sent us a price increase document after we increased the rental price a month ago. They certainly do not communicate and abuse the good intentions. They illegally entered to our house without our permission. They are making use of the internationals.

February 17, 2021
Unprompted review
HouseHunting logo

Reply from HouseHunting

Dear Altay,

It's dispointing to hear that you have a bad experience with one of our offices. may I ask you which office this concerns and which house you are renting now?

Best regards,

Joeri van Geene

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