I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love shopping at House of Bruar as quality is excellent and gorgeous items every time. I have some of their cashmere scarves and jumpers which are unique and won’t date. Also love their jewellery, a... See more
Company replied
Comfortable, classic & stylish product. I ordered a second linen blouse and not disappointed. Used a gift voucher that I had as a present, no problem whatsoever ordering online. House of Bruar your pr... See more
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Excellent service, kind, prompt and efficient attention. Their clothing is superb beautiful in quality and appearance. purchased from them since the outset, leaving my name and address in a book for... See more
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The House of Bruar
Dear Mrs Moorhouse,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Cleasby,
Tank you so much for taking the time to write your review.
I am delighted you are so happy with your shoes, they are proving to be very popular, and of course there are many more colours to choose from should you wish to start a collection!
I do hope this may be the first of many online shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
All positive...
For me, it is always a good experience with the House of Bruar. Ease of use website, good choice for making selections, then quick delivery. Their system keeps you advised every step of the way with your order.
Even should there be a rare issue with an item, their real human being(!) staff members are helpful and speedy in resolving the matter. 💯%.
July 10, 2026
Reply from The House of Bruar
Dear Ms Rogers,
Thank you so much for taking the time to write your review.
As a loyal customer, your comments are very much appreciated, and I do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best (human) attention at all times.
Kind Regards,,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Percival,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchases and the overall service you received.
I do hope you will continue to enjoy the shopping experiences with us, and be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good quality material in the clothes…
Good quality material in the clothes that are carefully packed before dispatch. Notified which company will deliver the parcel and notified when it is due to arrive.
July 25, 2026
Reply from The House of Bruar
Dear Mrs Martin,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Efficient ordering
Efficient ordering, speedy delivery and very pleased with my purchase.
July 25, 2026
Reply from The House of Bruar
Dear Miss Vine,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and do hope you will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Haisman,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Nice quality shoes..deliverd on time
Nice quality shoes..deliverd on time, beautifully packed
July 25, 2026
Reply from The House of Bruar
Dear Mrs Pillai,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your shoes and with the overall service you received.
I do hope this may be the first of many online shopping experiences with us and you can be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Roberts,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and do hope you will continue to enjoy your shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Miss Bevis,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your recent purchases and enjoy wearing these lovely garments.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent quality clothing,and…
Excellent quality clothing,and excellent customer service
July 24, 2026
Reply from The House of Bruar
Dear Mr Raspison,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Super service and super quality jumpers…
Super service and super quality jumpers one for myself and one for my Granddaughter, really pleased thank you
July 24, 2026
Reply from The House of Bruar
Dear Mrs Diamond,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your jumpers, and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Cockram,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received and do hope you are enjoying your new purchase.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good delivery items ordered fit fine
July 24, 2026
Reply from The House of Bruar
Dear Mrs Dean,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchases and do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Barber,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and hope you enjoy many hours of wear.
Please be assured of our best attention at all times, and continue to enjoy your online shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
A disappointing experience due to…
A disappointing experience due to overpriced coffee and cake, cafe was cold (aircon on full throttle), and no electric car chargers.
July 31, 2026
Unprompted review
Reply from The House of Bruar
Good morning, I am very sorry to hear of your disappointing experience, and wold respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in greater depth if you so wish, and I can also forward your email to the relevant department.
Kind Regards,
Norma - The House of Bruar Team
I had a problem with delivery.This was…
I had a problem with delivery.This was soon sorted out and my order was reprocessed and items arrived very quickly
July 31, 2026
Reply from The House of Bruar
Dear Mrs Allison,
Thank you so much for taking the time to write your review.
I am delighted you are happy with the service you received following the non delivery of your order, and do hope this will encourage you to utilise our online shopping facility again. We stock these shoes in a wide range of colours if you wanted to start a collection...... just saying.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Fantastic products and service
July 23, 2026
Reply from The House of Bruar
Dear Mr Whitehouse,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchases and the overall service you received.
I do hope you will continue to enjoy your online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Richter,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and you are enjoying wearing it.
I do hope you will continue to enjoy the online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
quick professional and good quality
July 23, 2026
Reply from The House of Bruar
Dear Mrs Stolak,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and with the overall service you received.
I do hope you continue to enjoy the online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
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