Houseology.com Reviews 281

I have been using Houseology for a few years now. One of the reasons is the great customer service they provide. Recently I had an issue with a product which was resolved by Jason who was very helpful and efficient. Thank you Jason! I will be purchasing from Houseology again and fully recommend it.

We have used Houseology as a supplier for many years now. On the rare occasion that something goes wrong with an order, the staff go above and beyond to rectify the situation and keep us happy. Lindsay is an absolute star! Would highly recommend this company - great products, backed by wonderful staff

Houseology’s Customer Service Department representative Ashton Dobie, has been extremely helpful and proactive when dealing with my complaint into faulty goods.
That cannot be said of the supplier who twice failed to meet a promised deadline.
To ensure that other customers were not left similarly frustrated due to the suppliers poor quality control I contacted the Head of Supply Chain Paul Mullen.
Mr. Mullen took the issues on-board and made the process of returning the goods painless unlike the supplier.
Given that Houseology rely on the supplier to carry out quality control checks of their goods prior to delivery I cannot fault the way in which Mr Mullen handled my complaint and concerns. He express is concern on the matter and would be taking it further.
I am not going to mention the supplier in this review as this review is about Houseology.
I would have no hesitation in using Houseology again. The team are professional in the way they deal with the customer and cannot be faulted.

Great online website, lots of choice and competitive prices with fast delivery 10/10

I ordered two lamps and a coffee table that were all supposed to arrive on Jan 20th. The ceiling lamp arrived. Far less nice than on the pictures but at least on time. Today March 16th we got the rest (partly my fault, they offered to deliver March 7th but we were out of town, as luck would have it). The lamp arrived broken and had to be sent back and the table though attractive and well made is totally the wrong colour, it‘s very a very orange pale wood. Something I would never have bought in a shop. . According to the online pictures and the description the coffee table was supposed to be made of a dark wood (to match the antique tobacco leather sofa due any time ( thanks heaven not ordered via houseology or who knows when it would arrive, in what state and what colour it would be🙄). NEVER AGAIN. Houseology is basically the opposite of Zalando, the online business I find most impressive. Maybe you could get tips from them how to operate an online business?
And this Stuart offering me a full refund and trying to make me sound unreasonable, or even a liar, as I said the original date when I put in the order was Jan 20th, which it was, doesn‘t help.
I spent hours looking for an interesting table to go in our sitting room that has bearly black floor boards and will soon have a very dark brown leather sofa. As Houseoligy‘s pics of the table even matched the look of the company I bought the sofa from ( Timothy Oulton), I thought „ perfect“. Only what I received is different and pale orange. Pity the system doesn‘t let me post a picture! I find this Stuart‘s nessage exactly as customer unfriendly as everything so far. I already said I shall paint the furniture with chalk paint. As I already pointed out. I do not wish to return an otherwise nice piece, as it would leave me again with no coffee table. But I have learnt to doubt all the positive reviews, tbh.

Written prior to delivery of 3 items.

The communications between Houseology and myself regarding the status of my order has been very professional and helpful. One of the three items requires a white glove delivery due to the nature of the item (Mirror), this encountered difficulties in delivery, which I have been kept up to date, via email and the good ole fashioned dog and bone (today).

I'm am very much looking forward to having the 3 products in our home, which we sourced through Houseology, due to ease of website, competitively priced and now customer updating.

Good Luck with all future business.

Really disappointed to have paid the extra delivery cost to get our order delivered on a specific day - Waited in all day, then to be told that it wouldn't be arriving and they hoped it would be delivered the next day. No good to me as we are out that day. We received no communication that it wouldn't be arriving on the expected day, it was only revealed when I phoned to find out where the order was. Refunding the delivery cost is not solving the problem. Left a bad taste in the mouth, real shame as they have a lot of nice stuff but I will be thinking twice before ordering again.

Made a mistake with a couple of orders. Lisa sorted it out immediately and organised a full refund. Excellent customer service and great website/ shop - I have used it many times.

The good came damaged but they replaced it in a fully satisfactory way! Thank you indeed!

Great customer service from Lisa - thank you

Excellent customer service from Jason! I wasn’t happy with the quality of my purchase and he helped me arrange collection.

Excellent customer service! Had a faulty item and was offered either full refund or free replacement with no quibble. Very impressed. Thanks Lisa!

Customer Service is second-to-none. Really responsive and helpful. Thank you Houseology!

THE NEWGATE CLOCK ARRIVED VERY WELL WRAPPED WITH NO DAMAGE, WE WERE REALLY PLEASED WITH IT - LOOKS GREAT & KEEPS GOOD TIME

Houseology messed up my recent order, however, they did sort it out satisfactorily and so deserve an updated review. I will most likely buy from them again as I have had good experiences in the past, the last, I felt was was not the norm.

I ordered a dining table with a 4 week lead time. A week before the due delivery I was advised that there would be a further 6 weeks delay due to supplier issues. When the table was finally ready for delivery the courier company were extremely rude and aggressive and actually failed to complete the delivery.

Jason from customer services helped sort out a redelivery however unfortunately the table was damaged (in my opinion most likely by the courier). Jason is now sorting out a replacement table and I must say has been brilliant in helping to resolve the issues most of which I believe are attributable to the courier company.

I await my replacement table but am happy that Jason is doing everything to resolve the issue as quickly as possible in the mean time.

Great customer service from Lisa who came back to me quickly regarding shipping to Ireland for an order. Gorgeous selection of scandi furniture I had no joy sourcing locally

Houseology provide quality products which are chic and elegant. I have bought an Eicholtz leather armchair, a floor lamp and a desk lamp from the company and found all to be excellent and with the "X" factor, as I wished. My 2 lamps were at the lower end of the company's price range but both are brilliant. Sales Executive Tracey Cullen is especially efficient and knowledgeable, whilst the follow-up service from both Lisa Higham and Jason Bowers was always clear and prompt. Absolutely no hesitation in recommending Houseology!

Fantastic customer service. My beautiful Eicholtz mirror arrived within the expected timeframe. Upon opening my item there was a slight issue however, the Houseology Customer Service Team were very quick to resolve. I wouldn’t hesitate to purchase something again via Houseology! Far superior service to my experience with Sweetpea & Willow!

Fantastic customer service from Lisa, my query was responded to promptly and smoothly. I normally hate the prospect of having to return an item but Lisa managed to resolve the issue without a hiccup. At no point was I made to feel like an inconvenience, instead the whole process was friendly and efficient and I wouldn’t hesitate to purchase from Housology in future as a result. Thank you.