Howards Estate Agents Reviews 77

Quite frankly the worst estate agent I've ever come across. Was due to buy a property through them last year and the whole experience of 9 months was awful from start to the chain eventually collapsing. They were very slow at providing updates. Forced me to use their mortgage provider and Jeanette threatened that if I didn't that the seller may drop me and accept a previous offer. Unethically negotiated - asked me what the top figure I'd pay for the property is and then left me waiting for a whole week after placing an offer to advise whether it had been accepted. Missed out important details on their advert of expensive service charges which was only revealed after searches had been completed, even though they had previously advised their was none to pay?? Would often call me up asking for updates even though they were meant to be the ones progressing the sale? They defintely breached GDPR several times too, after speaking to the seller and them knowing information they shouldn't of done. Would personally never use them again and defintely won't ever buy a property with them again in the future.

Amy Lugo and Cara Childerhouse have been excellent in helping with the sale of a holiday caravan at Haddiscoe.

Had it been a second hand car I purchased from Howard's in Long Stratton I would have taken it back months ago if it hadn't killed me by driving itself of a cliff. 5 months since I moved in and I am still dancing around un opened boxes as I have spent all my time (and thousands of pounds) correcting some of the basics that haven't worked since I took ownership. The fridge with shelves that collapse in the middle of the night when loaded with more that one salad item.
Te built in heating in the kitchen blocked with soo much cat hair I'm waiting for bonfire night to turn it on, the "Electric Shower" that requires the oil fired boiler to run for an hour if you want warm water, the heating system with wiring that was pulled apart by gravity or the previous owner and today the TV aerials failing as 2 different systems had been running it for too long.
I just hope the next little surprise doesn't kill me or an innocent passerby.
Why there is no legal precedent for an Estate Agent to deliver a house in the condition they advertise it is beyond me.

Thank you all at Howards, Janette, Claire, Cheyenne,
For 5 star Service
Thanks Martin

David was professional, polite, and informative, although we won't be buying the property we viewed the experience was worth it.

I am absolutely disgusted, I phoned to arrange a viewing on a house, they asked if I had a mortgage sorted and what deposit I would be putting down on the house. I told her who my mortgage was with and how much deposit I was putting down. I was then told that the vender had stipulated that I would have to speak to Howard’s mortgage advisor before I could view the property. I felt I was being blackmailed into using their services, despite already having a large deposit and mortgage sorted. A potential sale lost there because of their greed.

We were renting with Howard's for about 4 to 5 years and when we left to move in with my mum for financial reasons. Zara Zawadski was nothing short of amazing. Zara helped us with all the things we needed to finalise our tenancy and her customer service was fantastic. Fantastic customer service in a world where that is hard to find. Thank you Zara 😊

Nothing seems to be to much for Molly, such a pleasant and helpful young lady. It's been a pleasure dealing with her. She's an asset to any firm.

Thanks to Daniel in Lowestoft branch transaction was excellent, Experience was good and easy, would recommend howardsLetting agents.Wishing you all At the Lowestoft branch, Good Christmas and A prosperous new year Q

Had a problem the boiler as no heating or hot water spoke to Strachen at Howards who got a engineer out and it was all sorted in less than 3 hours

Tyron Shelley was extremely helpful with information on properties that we enquired about. Good knowledge of the area and amenities. First class friendly service. Highly recommend.

They are estate agents. Don't believe a word of what they say.

We had dealings with lowestoft branch and were basically taken for a ride and lied to about a reduction that never came. I have the emails!!

We lost a great deal of money in a failed transaction.

Very poor, to get a phone call to say we were accepted for a house BEN the manager asked to fill out a survey which was happy to do ( we were excited ) I totally get the referral process.
I get another call to say moving in date 8th August…..was waiting for contracts nothing nothing chased chased assured me it would be week commencing 1st they’d be on there….waited patiently Monday 8th arrived heard nothing called to ask what time we could collect keys…..BEN unfortunately I can’t get you in til the 15th….I don’t know where you got the 8th from ( totally lied to us ) never returned our calls very poor….called us a liar….apparently he was on holiday 🤔 never in the office when I called 🤔….finally after pleading we managed to get the keys at 5pm on the 8th.
ALL I WILL SAY IS AVOID HOWARDS LIKE THE PLAGUE!!!!
since then we’ve had problems…I was told by one lady…I can give you persimmons number it’s best you communicate with them….. NO LOVE ITS YOUR JOB!!!

Ben Kennell was amazing and very helpful . An asset to the team. Thank you for your help and fast professional assistance.

Thanks to the awesome team at Howards for selling my home, especially Amy Lugo , who kept us fully informed at all times with all the steps involved and answered any questions that we had,
great experience will highly recommend and use again in the future, "Well done Howards Lowestoft"

I would totally reccomend Howard's Estate Agents Lowestoft. Selling your house can be a stressful time, All the team there are extremely professional, and the team held our hand throughout the whole experience from start to finish.
Amy kept us updated every week, and kept us in the loop throughout.
THANK YOU TEAM HOWARDS YOU DEFINITELY DESERVE YOUR 5 ⭐( + ) REVIEW.

I would like to thank Abby of Great Yarmouth Howards.
I have we-located from London, the help she have me from start to finish. Nothing was too much trouble. Thank you.

I used Howard's to let my property in Lowestoft. I asked when I went in for information how much notice I should give to take back management as my husband had a heart attack and I couldn't manage it myself temporarily. I was told I could take back management without notice. I went ahead explaining I didn't have a printer and wanted the contracts in paper format. They were never sent and reading small print on my phone was impossible. When I tried to take over my property I found that in the very small print I had to pay one month's rent plus vat to take it back. I was furious as there had been no house checks done by Howard's as they had agreed under full management. The carpets were ruined. They threatened my tenant even after I took control back clearly in writing and I told had them clearly they were not to have any more to do with it. Finally they totally lost my keys. They sent me a £100 bill for a resume of what they had charged me in fees for a year to. Definitely do not use and if you do really read every word of the small print, check your own property and be prepared to have your tenant worried for money not owed. Also to have to change all the locks when they loose your keys! Don't go there.

Highly recommended. I have just purchased a house via Howards Great Yarmouth. Daniel Denney, Hayley.Burton-Pye, Carina and the team have all been absolutely brilliant from moment I started viewing properties to having a offer accepted through to completion. This wasn't a straightforward purchase as there were a few very frustrating obstacles due to other matters not related to them. They did everything they could to help. This team were super helpful no matter who answered the phone they all knew what was happening and gave frequent updates with phone calls and emails. Always professional and always extremely helpful. I would definitely purchase or sell via them again. Thank you all very much for facilitating the purchase of our dream home.

Beware Howards Estate Agents are untrustworthy do anything to get a quick sale repeatedly acting on their own behalf unprofesional and totally out of order are sharks only interested in killing off to get hands on your property proceeds. Dont be taken in by sales talk are not to be trusted ...