Howarth Timber Reviews 

520
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable when assisting with showroom visits and custom design choices. People find the online ordering process very easy and straightforward. Consumers also appreciate the fast delivery service, noting that drivers are extremely polite and place heavy materials exactly where requested. However, some customers also noted issues with delivery communication, experiencing unexpected scheduling changes, a lack of timely updates, and delayed drop-off times. A few reviewers additionally mentioned receiving damaged goods, incorrect product substitutions, or finding unexpected items like plastic wrappers inside the delivered soil.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Delivery service

Users describe positive interactions with delivery_service, noting that experiences often exceeded... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient experiences across both branch... See more

Product

Customers report overall satisfaction and positive experiences with the products, highlighting great quality,... See more

Order

People report positive experiences with order, highlighting straightforward and efficient online purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we moved into our new build in December we knew we wanted a breakfast bar extension adding as quickly as possible. Howarth supplied the same base units and also found a better deal (and perfectly... See more

Rated 5 out of 5 stars

The kitchen showroom manager has been amazing, working with us to design our dream kitchen. Nothing was never too much trouble when we had questions and they worked with us to ensure we maximised the... See more

Rated 5 out of 5 stars

Visited Doncaster branch just wanted timber for infill a fence that was decaying. Found some timber saw Shelley at reception who calculated cost which was too much. She asked what I wanted it for and... See more

Rated 5 out of 5 stars

We visited the Howarth Timber in Corby to purchase a kitchen and Sue was brilliant. She gave us so many ideas for the kitchen, including the different designs. She was also very patient with us whilst... See more


Company details

  1. Home & Garden

Information provided by various external sources

With over 175 years' trading experience, Howarth Timber & Building Supplies has grown to provide not only the widest range of products, but expertise, service and knowledge you can


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(520)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, perfect product and wonderful service. Zane very helpful in the yard in going the extra mile. Would definitely recommend.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Poor delivery

We have had a delivery today by this company and it was concrete fence base panels as you can imagine are very heavy. The delivery guy came was inconsiderate as he loaded them right in the centre of my drive after I repeatedly explained to him there was plenty of room in the back of the drive . This has resulted in the panels blocking my car in my drive. This was very inconvenient for me and could have been avoided.

November 7, 2025
Unprompted review
Howarth Timber logo

Reply from Howarth Timber

Thank you for bringing this to our attention, this is not the level of service that we would expect you to receive. If you could let me have the order details I will speak to the branch and driver that were involved with your delivery about their future conduct and apologies for the inconvenience this must have caused you.
Regards Shaun

Rated 5 out of 5 stars

Shout out for the Newcastle-under-Lyme…

Shout out for the Newcastle-under-Lyme branch. Had several purchases lately and l can honestly say absolutley the best experience of any builders merchant. The staff are knowledgeable and friendly yet provide professional service, prompt response to enquiries and nothing is too much trouble. Other large companies take note this is how it should be. Highly recommended

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Howarth Bury St edmunds

My plumber recommended to go in and see Dale from Howarth bury st edmunds , He was great from start to finish with the 2 x bathrooms we ordered.. Thank you for a great experience.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Service

I placed an order on the Friday for some skirting and architrave. It was promised to come on Tuesday afternoon. As such I booked in two Joiners to come and fit it on Wednesday and then a Painter to come and paint it all on Thursday – it never turned up!! The guys at the Cottingham branch then promised that it would be here on Friday first thing. And if they couldn’t get the skirting then they would get the architrave to us on first delivery of the morning and then get the skirting to us later. So once again I booked the two joiners fand a Painter. And lo and behold it never turned up once again!! So I was left with two Joiners who have been booked in twice and also a Painter who has been booked in twice and they cannot do the tasks. They are significantly out of pocket and thoroughly annoyed. Not only this but we also based lots of other things round these trades been here and I have taken time off work and delayed other trades on these two days as we thought this work would be happening. I feel the team at the Cottingham branch just told myself lie after lie. If they can’t source the material and they can’t deliver when you say you can it’s fine, just tell us and we can sort it elsewhere or book the tradesmen in for when it will be available. But to just lie like this is absolutely shocking. And after complaining to the Area Manager he came up with a load of excuses too. Save yourself a lot of hassle and shop elsewhere.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Looking for genuine help and advice to design your dream kitchen?

Looking to buy a new kitchen can be overwhelming and stressful - where to go, what budget to work to, what design etc. You will be spending alot of money and you want to get it right. I felt all of the usual apprehension but that disappeared when I started to work with Julie at Haworth Timber Newcastle-under-Lyme. The showroom isn't huge, but the range of samples is extensive and Julie took the time to guide me through all of the options. Julie provided me with impartial advice and made me aware of the pros and cons of the choices I was making - she listened and develped the design that I wanted, but also gently offered alternatives that I hadn't had the vision to consider. Essentially I felt like Julie 'held my hand' throughout the whole process and genuinely wanted me to have my dream kitchen. I am extremely happy that I went with Haworth's for the quality and value for money of the products, but in particular for the customer care that Julie provided.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect kitchen.

The kitchen showroom manager has been amazing, working with us to design our dream kitchen. Nothing was never too much trouble when we had questions and they worked with us to ensure we maximised the space and gave us a better kitchen than we could’ve imagined. We ended up with everything we asked for, plus more following their great advice and recommendations.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what it said on the tin!

I couldnt choose my required delivery day on line so called and was told they would catch the order and deliver on my chosen day. And they did!
Order arrived, driver very helpful job done. In a world where computer usually says no this experience was refreshing! Thank you

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing communication and prompt…

Amazing communication and prompt delivery. Very transparent and all information shared beforehand. Michael is an amazing addition to the business really knows the products and a pleasure to deal with. A true asset to the business

October 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look