Howarth Timber Reviews 

520
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable when assisting with showroom visits and custom design choices. People find the online ordering process very easy and straightforward. Consumers also appreciate the fast delivery service, noting that drivers are extremely polite and place heavy materials exactly where requested. However, some customers also noted issues with delivery communication, experiencing unexpected scheduling changes, a lack of timely updates, and delayed drop-off times. A few reviewers additionally mentioned receiving damaged goods, incorrect product substitutions, or finding unexpected items like plastic wrappers inside the delivered soil.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Delivery service

Users describe positive interactions with delivery_service, noting that experiences often exceeded... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient experiences across both branch... See more

Product

Customers report overall satisfaction and positive experiences with the products, highlighting great quality,... See more

Order

People report positive experiences with order, highlighting straightforward and efficient online purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we moved into our new build in December we knew we wanted a breakfast bar extension adding as quickly as possible. Howarth supplied the same base units and also found a better deal (and perfectly... See more

Rated 5 out of 5 stars

The kitchen showroom manager has been amazing, working with us to design our dream kitchen. Nothing was never too much trouble when we had questions and they worked with us to ensure we maximised the... See more

Rated 5 out of 5 stars

Visited Doncaster branch just wanted timber for infill a fence that was decaying. Found some timber saw Shelley at reception who calculated cost which was too much. She asked what I wanted it for and... See more

Rated 5 out of 5 stars

We visited the Howarth Timber in Corby to purchase a kitchen and Sue was brilliant. She gave us so many ideas for the kitchen, including the different designs. She was also very patient with us whilst... See more


Company details

  1. Home & Garden

Information provided by various external sources

With over 175 years' trading experience, Howarth Timber & Building Supplies has grown to provide not only the widest range of products, but expertise, service and knowledge you can


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

520 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(520)

149 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent company and great customer services, but you need to phone for delivery details.

Their website was great, easy on the eye, with lots of products available and very competitive pricing.

We ordered a big bulk bag of gravel. I contacted customer services to get an idea of delivery timings and they were very helpful.

The gravel arrived in good time. The delivery driver was friendly and helpful.

Very pleased with the service, fast delivery and the gravel. We will definitely buy from them again.

Update: Dropped a star because I ordered another 2 loads of gravel. However this company definitely don't give you a despatch date/time and it seems that if you don't contact the local depot to ask them, then the delivery will just turn up unexpectedly, they don't kock on your door and would leave it anywhere near the property, unless you specifically go out to direct them where to leave it. Apart from that they're very good and we'll buy from them again.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Just want to thank Dale at the Bury st…

Just want to thank Dale at the Bury st edmunds branch for being so helpful and patient with my bathroom, After changing my mind lots of times he always guided me in the right direction and it all looks lovely now.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I had a great experience at Howarth Timber in Bury St Edmund’s. Dale was extremely helpful in assisting me with purchasing everything I needed for the bathrooms. He took the time to explain options clearly and made the whole process much easier. Excellent customer service — thank you, Dale!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Andy is a superhero without a cape!!!!

Andy is a superhero without a cape!!!!! He found me exactly what I was looking for showing me several options and colours of limestone, but due to his superior expert knowledge provided me with the perfect solution to my path issue. Very very happy first time customer at Howarth timber but I am now going to be a regular. Thank you, Andy!!!!!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Had 2 bulk bags

Had 2 bulk bags delivered both times spot on delivery. Well priced quick service and a lovely driver made the experience 1st class. Defo use again.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING !! 🤩

Fast delivery and service
Staff members lovely, friendly and incredible customer service
100% recommend
Brilliant for the price !!!

~ Wakefield Branch

September 6, 2025
Unprompted review
Rated 2 out of 5 stars

I ORDERED DECKING ON A SATURDAY SO 3-5…

I ORDERED DECKING ON A SATURDAY SO 3-5 DAYS SHOULD HAVE BEEN FRIDAY, I RANG THORNE BRANCH. I WAS TOLD OR FIRST THING MONDAY MORNING, RANG UP OR YEAH WILL BE THIS AFTERNOON I TOOK TIME OFF TO DO THE JOB. WHEN I TOLD THEM NOT GOOD ENOUGH IT FINALLY CAME AT ONE.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy

The website let me find exactly what I needed and order it for click and collect.
Pick up was quick and easy to.
The range and prices made it the perfect choice

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, regular deliveries according to the project. Competitive prices. Overall very good experience.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor quality of top soil

Very poor quality of top soil. I found the "top soil" to be very sandy. I have found alot of pieces of plastic wrappers hidden in the soil along with other random items which wont break down aswell as large pieces of stone. Would not recommend buying a large back of top soil from here again. The picture of the top soil bulk bag looks nothing like what I received.

August 21, 2025
Unprompted review
Rated 4 out of 5 stars

On-line problem

Staff at the Bury St. Edmunds branch were very helpful. I was advised to buy on-line. However the website would not allow me to use a credit/debit card. Eventually I used PayPal which enabled me to complete my purchase. Delivery was made by Talesey as promised.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered all products online and it was very easy. All the items were delivered on time and the delivery driver was very helpful and went out of his way to carry some of the products into my garage. First class .

August 20, 2025
Unprompted review

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